{"id":7971,"date":"2018-03-14T14:45:19","date_gmt":"2018-03-14T14:45:19","guid":{"rendered":"https:\/\/kb.helpline.w3.uvm.edu\/submit-a-ticket"},"modified":"2025-10-02T09:27:47","modified_gmt":"2025-10-02T13:27:47","slug":"submit-a-ticket","status":"publish","type":"page","link":"https:\/\/www.uvm.edu\/it\/kb\/submit-a-ticket\/","title":{"rendered":"Submit a Help Request"},"content":{"rendered":"<p>Submitting this form will generate a help request with the Enterprise Technology Services Tech Team. Tech Team support services are available to all UVM affiliates, which includes current Students, Faculty, and Staff.<\/p>\n<p>We will respond to your request as quickly as we can, typically within one business day. Our <a href=\"https:\/\/www.uvm.edu\/it\/kb\/contact\/\">hours of operation<\/a> are available online.<\/p>\n<p>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f8127-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"8127\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/pages\/7971\/#wpcf7-f8127-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"8127\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f8127-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Your name (required):<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your full name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label>Your NetID:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"netid\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"UVM username\" value=\"\" type=\"text\" name=\"netid\" \/><\/span><br \/>\n<\/label>\n<\/p>\n<p><label> Your Email (required):<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"example@uvm.edu\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Contact number (required):<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tel-295\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"802-555-5555\" value=\"\" type=\"tel\" name=\"tel-295\" \/><\/span><\/label>\n<\/p>\n<p><label> Device Operating System:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"device-os\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"device-os\"><option value=\"Not Applicable\/Don&#039;t Know\">Not Applicable\/Don&#039;t Know<\/option><option value=\"Other\">Other<\/option><option value=\"Windows\">Windows<\/option><option value=\"macOS\">macOS<\/option><option value=\"Android\">Android<\/option><option value=\"iOS (iPhone)\">iOS (iPhone)<\/option><\/select><\/span><\/label>\n<\/p>\n<p><label> Description of the problem (required):<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label>If you'd like to provide a screenshot of the issue you're experiencing. Please upload it here:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-file\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".png,.jpeg,.jpg,.pdf,.txt,.docx,.xlsx,.pptx\" aria-invalid=\"false\" type=\"file\" name=\"your-file\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"referer-page\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text referer-page\" aria-invalid=\"false\" value=\"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/pages\/7971\" type=\"text\" name=\"referer-page\" \/><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit your Ticket\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<br \/>\n<script>\ndocument.addEventListener( 'wpcf7mailsent', function( event ) {\n    location = 'https:\/\/www.uvm.edu\/it\/kb\/submit-a-ticket\/thank-you\/';\n}, false );\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Submitting this form will generate a help request with the Enterprise Technology Services Tech Team. Tech Team support services are available to all UVM affiliates, which includes current Students, Faculty, and Staff. We will respond to your request as quickly as we can, typically within one business day. Our hours&#8230;<\/p>\n","protected":false},"author":41,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-7971","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/pages\/7971","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/comments?post=7971"}],"version-history":[{"count":13,"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/pages\/7971\/revisions"}],"predecessor-version":[{"id":31915,"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/pages\/7971\/revisions\/31915"}],"wp:attachment":[{"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/media?parent=7971"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}