{"id":9170,"date":"2018-06-13T15:36:36","date_gmt":"2018-06-13T15:36:36","guid":{"rendered":"https:\/\/kb.helpline.w3.uvm.edu\/?post_type=ht_kb&p=9170"},"modified":"2026-04-14T11:26:48","modified_gmt":"2026-04-14T15:26:48","slug":"add-an-exchange-account","status":"publish","type":"ht_kb","link":"https:\/\/www.uvm.edu\/it\/kb\/article\/add-an-exchange-account\/","title":{"rendered":"Add a UVM Email Account to Your Device"},"content":{"rendered":"

\"\"<\/a>The University of Vermont utilizes Microsoft Exchange as our primary email, calendaring, contacts, scheduling, and collaboration platform. All current UVM affiliates with an active NetID account are provisioned with Exchange access.<\/p>\n

The guides below will walk you through the process of adding your UVM Exchange account to various devices and mail clients. You can also access your UVM email from any web browser by visiting outlook.cloud.microsoft<\/a>.<\/p>\n

If you don’t yet have Outlook on your device, see the Microsoft Office 365 \u2013 Installation and Activation<\/a> article for help.<\/p>\n

Windows\u00a0<\/i><\/h2>\n \t\t
\r\n \t\t\t

(new) Outlook<\/h3><\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n
    \n
  1. Open the Outlook<\/strong> application.
    \n    \"Outlook<\/a><\/li>\n
  2. If this is your first time launching Outlook, you should be automatically prompted to enter your email address.\u00a0Enter your email address in the format of NetID@uvm.edu<\/strong> and click Continue<\/strong>.
    \n    \"Email<\/a><\/li>\n
  3. If prompted to Select your email provider<\/strong>, choose Microsoft 365<\/strong>.
    \n    \"Select<\/a><\/li>\n
  4. If this is your UVM computer, after a few “setting up” screens, your inbox will load and you’re all set. If this is a personal computer, you’ll be prompted to sign in with your NetID and Password. Enter your credentials and click LOG IN<\/strong>.
    \n    \"NetID<\/a><\/li>\n
  5. If prompted, respond to Duo.<\/li>\n
  6. If asked to “Sign in to all apps and websites on this device”, click No, this app only<\/strong>.
    \n    \"No<\/a><\/li>\n<\/ol>\n

    \n \t\t\tDo Not Click Yes<\/span> \t\t\t \t\t\t\t<\/p>\n

    \n \t\t\t\t\tStep 6<\/em> above, if it comes up, is very important. Clicking Yes from a personal device will enroll that device in UVM’s management system which could have unintended consequences including data loss. \t\t\t\t<\/p>\n<\/p><\/div>\n

    \n \t\t<\/p>\n

    \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t

    \r\n \t\t\t

    Outlook (classic)<\/h3><\/div>\r\n \t\t\t
    \r\n \t\t\t\t
    \r\n \t\t\t\t\t<\/p>\n
      \n
    1. Open Outlook (classic)<\/strong>.
      \n\"Outlook<\/a><\/li>\n
    2. If this is your UVM computer, skip to step 6<\/em>. If this is a personal computer, and you’ve never used the Office apps before, you’ll first have to “Sign in to get started with Outlook” by clicking Sign in or create account<\/strong>.
      \n      \"Sign<\/a><\/li>\n
    3. Enter your Email in the format of NetID@uvm.edu<\/strong> and click Next<\/strong>.
      \n      \"Microsoft<\/a><\/li>\n
    4. Log In<\/strong> with your NetID and Password, and respond to the Duo prompts.<\/li>\n
    5. If asked to “Sign in to all apps and websites on this device”, click No, this app only<\/strong>.
      \n      \"No<\/a> \t\t<\/p>\n
      \n \t\t\tDo Not Click Yes<\/span> \t\t\t \t\t\t\t<\/p>\n

      \n \t\t\t\t\tStep 5<\/em> above, if it comes up, is very important. Clicking Yes from a personal device will enroll that device in UVM’s management system which could have unintended consequences including data loss. \t\t\t\t<\/p>\n<\/p><\/div>\n

      \n \t\t<\/li>\n

    6. Enter your email address in the format of NetID@uvm.edu<\/strong> and click Connect<\/strong>.
      \n      \"Email<\/a><\/li>\n
    7. Uncheck the box next to Set up Outlook Mobile on my phone, too<\/strong>, and click Done<\/strong>.
      \n      \"Set<\/a><\/li>\n
    8. If prompted, click Accept<\/strong> to accept the license agreement.<\/li>\n<\/ol>\n

      \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n

      macOS\u00a0<\/i><\/h2>\n \t\t
      \r\n \t\t\t

      Outlook<\/h3><\/div>\r\n \t\t\t
      \r\n \t\t\t\t
      \r\n \t\t\t\t\t<\/p>\n
        \n
      1. Open the Microsoft Outlook<\/strong> application.\"Outlook<\/a>\n
        \n \t\t\tAlready using Outlook?<\/span> \t\t\t \t\t\t\t<\/p>\n

        \n \t\t\t\t\tIf you have Outlook already set up with another account, expand the Outlook<\/strong> menu in the upper-left corner of the screen, click Settings…<\/strong>, and then Accounts<\/strong>. Click the plus symbol ([icon name=\"plus\" style=\"solid\" class=\"\" unprefixed_class=\"\"]) in the bottom-left corner of the Accounts window, click Add an Account…<\/strong>, and skip to step 6<\/em>. \t\t\t\t<\/p>\n<\/p><\/div>\n

        \n \t\t<\/li>\n

      2. If you haven’t used the Office apps on this computer, you’ll be presented with a prompt to activate your license<\/strong>. Click Get Started\u00a0<\/strong>and then\u00a0Sign In<\/strong>.<\/li>\n
      3. Enter your email address in the format of NetID@uvm.edu<\/strong> and click Next<\/strong>.
        \n        \"Microsoft<\/a><\/li>\n
      4. Proceed through UVM’s Single Sign-On and Duo.
        \n        \"UVM<\/a><\/li>\n
      5. Click Done\u00a0<\/strong>and then\u00a0Start Using Outlook<\/strong>.<\/li>\n
      6. Click on the button containing your email address or enter your email address in the format of NetID@uvm.edu<\/strong> and click Continue<\/strong>.<\/li>\n
      7. If prompted, Proceed through UVM’s Single Sign-On and Duo.<\/li>\n
      8. Click Done<\/strong>.<\/li>\n<\/ol>\n

        \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t

        \r\n \t\t\t

        Mail<\/h3><\/div>\r\n \t\t\t
        \r\n \t\t\t\t
        \r\n \t\t\t\t\t<\/p>\n

        \n \t\t\tOutlook Recommended<\/span> \t\t\t \t\t\t\t<\/p>\n

        \n \t\t\t\t\tOutlook is the officially supported mail app of UVM ETS. The instructions below were developed as a courtesy, but if you have trouble with Mail, it is recommended you try Outlook instead, installed on all UVM computers and available to download using the instructions in the Microsoft Office 365 \u2013 Installation and Activation<\/a> article. \t\t\t\t<\/p>\n<\/p><\/div>\n

        \n \t\t<\/p>\n

          \n
        1. Open the\u00a0Mail<\/strong> application.\"Apple<\/a>\n
          \n \t\t\tFirst time launching Mail?<\/span> \t\t\t \t\t\t\t<\/p>\n

          \n \t\t\t\t\tWhen you launch Mail, you may be prompted to enter your email address right away, without needing to go into Settings. If that happens, you can skip to step 3. \t\t\t\t<\/p>\n<\/p><\/div>\n

          \n \t\t<\/li>\n

        2. Expand the Mail<\/strong> menu in the upper-left corner of the screen and select Add Account…<\/strong>.\"Mail<\/a><\/li>\n
        3. Enter your email address in the format of NetID@uvm.edu<\/strong> and click Choose from a list<\/strong>.
          \n          \"Add<\/a><\/li>\n
        4. Choose Microsoft Exchange<\/strong> as your provider.\"Choose<\/a><\/li>\n
        5. Enter your full name and your UVM email address in the NetID@uvm.edu<\/strong> format, and then click Sign In<\/strong>.\n
          \n \t\t\tEmail address format matters<\/span> \t\t\t \t\t\t\t<\/p>\n

          \n \t\t\t\t\tUsing the firstname.lastname@uvm.edu email address format may result in errors. Please enter your address in the NetID@uvm.edu<\/strong> format. \t\t\t\t<\/p>\n<\/p><\/div>\n


          \n \t\t          \"Name<\/a><\/li>\n

        6. Click Sign In<\/strong>.
          \n          \"Sign<\/a><\/li>\n
        7. Enter your NetID and Password and click LOG IN<\/strong>.
          \n          \"UVM<\/a><\/li>\n
        8. If required, proceed through the normal Duo MFA prompts.<\/li>\n
        9. Select the content you’d like to sync with your Mail client, and then click Done<\/strong>.\"sync<\/a><\/li>\n
        10. Choose your Privacy Protection<\/strong> setting and click Continue<\/strong>.
          \n          \"Privacy<\/a><\/li>\n<\/ol>\n

          \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n

          iOS <\/i><\/h2>\n \t\t
          \r\n \t\t\t

          Outlook<\/h3><\/div>\r\n \t\t\t
          \r\n \t\t\t\t
          \r\n \t\t\t\t\t<\/p>\n
            \n
          1. Search for and install Outlook from the app store, then open the app.\"iOS<\/a><\/li>\n
          2. If asked to add an already existing account, press Skip<\/strong> to bypass this screen and continue with the standard Add Account process.
            \n            \"\"<\/a><\/li>\n
          3. Enter your UVM email address, then click Add Account\u00a0<\/strong>to be redirected to the UVM sign-in screen.
            \n            \"Add<\/a><\/li>\n
          4. Enter your UVM NetID and password.\"UVM<\/a><\/li>\n
          5. If required, proceed through the normal Duo MFA prompts.\n
            \n \t\t\tYou do not need to remember the device for 7 days<\/span> \t\t\t \t\t\t\t<\/p>\n

            \n \t\t\t\t\tAfter completing this setup, you should not be regularly prompted to re-enter your credentials unless they change, even if the box was left unchecked. \t\t\t\t<\/p>\n<\/p><\/div>\n

            \n \t\t<\/li>\n

          6. Tap\u00a0Maybe Later<\/strong> to proceed to your inbox.\"Add<\/a><\/li>\n
          7. You should now begin to see your inbox populate. It may take some time for all of your emails and folders to appear. \"Outlook<\/a><\/li>\n<\/ol>\n

            \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t

            \r\n \t\t\t

            Mail - Default iOS App<\/h3><\/div>\r\n \t\t\t
            \r\n \t\t\t\t
            \r\n \t\t\t\t\t<\/p>\n

            \n \t\t\tOutlook Recommended<\/span> \t\t\t \t\t\t\t<\/p>\n

            \n \t\t\t\t\tOutlook is the officially supported mail app of UVM ETS. The instructions below were developed as a courtesy, but if you have trouble with Mail, it is recommended you try Outlook instead, available through the AppStore. \t\t\t\t<\/p>\n<\/p><\/div>\n

            \n \t\t<\/p>\n

            \n

            \n \t\t\t\t\tThis guide was created on a device running iOS 11. Before proceeding, ensure your iPhone or iPad device has an active connection to the Internet. \t\t\t\t<\/p>\n<\/p><\/div>\n

            \n \t\t<\/p>\n

              \n
            1. Open the Settings<\/strong>, tap Apps<\/strong>, and then Mail<\/strong>.
              \n\"iOS<\/a><\/li>\n
            2. From the Mail<\/strong> menu, select Accounts<\/strong>.
              \n              \"iOS<\/a><\/li>\n
            3. Tap on Add Account<\/strong>.
              \n              \"Accounts<\/a><\/li>\n
            4. Tap on the Microsoft Exchange<\/strong> option.
              \n              \"email<\/a><\/li>\n
            5. In the “Email” field, enter your UVM email address in NetID<\/a>@uvm.edu<\/strong> format. In the “Description field, enter “UVM<\/strong>“, then tap “Next<\/strong>“.\n
              \n

              \n \t\t\t\t\tPlease note, using firstname.lastname@uvm.edu<\/strong> when setting up your account may result in errors. Please enter your email address in the NetID<\/a>@uvm.edu<\/strong> format. \t\t\t\t<\/p>\n<\/p><\/div>\n


              \n \t\t              \"Email<\/a><\/li>\n

            6. You’ll receive a prompt asking if you’d like to sign in to your Exchange account using Microsoft. Tap the “Sign In<\/strong>” option.
              \n              \"Sign<\/a><\/li>\n
            7. Sign in with your UVM NetID and password.\"UVM<\/a><\/li>\n
            8. If prompted, proceed through the normal Duo MFA prompts\n
              \n \t\t\tYou do not need to remember the device for 7 days<\/span> \t\t\t \t\t\t\t<\/p>\n

              \n \t\t\t\t\tAfter completing this setup, you should not be regularly prompted to re-enter your credentials unless they change, even if the box was left unchecked. \t\t\t\t<\/p>\n<\/p><\/div>\n

              \n \t\t<\/li>\n

            9. You’ll be asked to choose which items you’d like to sync with your device. ETS recommends leaving all toggles switched “On”. When you’ve finished adjusting your sync settings, tap Save<\/strong>.
              \n              \"iOS<\/a><\/li>\n<\/ol>\n

              \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n

              Android <\/i><\/h2>\n \t\t
              \r\n \t\t\t

              Outlook<\/h3><\/div>\r\n \t\t\t
              \r\n \t\t\t\t
              \r\n \t\t\t\t\t<\/p>\n
                \n
              1. Search for and install Outlook<\/strong> from the Play Store, and then open the app.\"Outlook<\/a><\/li>\n
              2. Tap Add Account<\/strong>.\"Outlook<\/a><\/li>\n
              3. Enter your UVM email address in the format NetID@uvm.edu<\/strong> and tap Continue<\/strong>.\"Outlook<\/a><\/strong><\/li>\n
              4. Proceed through UVM Single Sign-On and Duo.\"UVM<\/a><\/li>\n
              5. Tap Maybe Later<\/strong>.\"Add<\/a><\/li>\n<\/ol>\n

                \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t

                \r\n \t\t\t

                Gmail<\/h3><\/div>\r\n \t\t\t
                \r\n \t\t\t\t
                \r\n \t\t\t\t\t<\/p>\n

                \n \t\t\tOutlook Recommended<\/span> \t\t\t \t\t\t\t<\/p>\n

                \n \t\t\t\t\tOutlook is the officially supported mail app of UVM ETS. The instructions below were developed as a courtesy, but if you have trouble with Gmail, it is recommended you try Outlook instead, available through the Play Store. \t\t\t\t<\/p>\n<\/p><\/div>\n

                \n \t\t<\/p>\n

                \n

                \n \t\t\t\t\tSome Android devices may have slightly different menus and settings when adding an Exchange account. However, in general the process should be similar enough to follow the steps outlined here. \t\t\t\t<\/p>\n<\/p><\/div>\n

                \n \t\t<\/p>\n

                  \n
                1. Open the Settings<\/strong> app on your Android device.
                  \n\"Android<\/a><\/li>\n
                2. Scroll down and tap Accounts<\/strong>.
                  \n                  \"Android<\/a><\/li>\n
                3. Scroll down to the Add account<\/strong> option.
                  \n                  \"Android<\/a><\/li>\n
                4. From the list of account types, select Exchange<\/strong>.
                  \n                  \"Android<\/a><\/li>\n
                5. Enter your UVM email address in\u00a0NetID<\/a>@uvm.edu<\/strong> format. Then tap Next<\/strong>.\n
                  \n

                  \n \t\t\t\t\tPlease note, using firstname.lastname@uvm.edu<\/strong> when setting up your account may result in errors. Please enter your email address in the NetID<\/a>@uvm.edu<\/strong> format. \t\t\t\t<\/p>\n<\/p><\/div>\n


                  \n \t\t                  \"Android<\/a><\/li>\n

                6. Proceed through UVM Single-Sign On and Duo.<\/li>\n
                7. You may<\/em> be asked several security-related questions:\n