{"id":8726,"date":"2020-04-01T11:20:45","date_gmt":"2020-04-01T15:20:45","guid":{"rendered":"https:\/\/kb.helpline.w3.uvm.edu\/?post_type=ht_kb&p=8726"},"modified":"2026-02-09T12:30:20","modified_gmt":"2026-02-09T17:30:20","slug":"uvm-wireless-remove-outdated-profile","status":"publish","type":"ht_kb","link":"https:\/\/www.uvm.edu\/it\/kb\/article\/uvm-wireless-remove-outdated-profile\/","title":{"rendered":"UVM Wireless – Remove outdated profile"},"content":{"rendered":"

Every year, the UVM wireless network receives a new security certificate, replacing the previous year’s expired certificate. In some cases, macOS computers may not accept the new certificate automatically, and you will need to remove the expired certificate prior to reconnecting to eduroam or UVM wireless.<\/span><\/p>\n

If you’re using a macOS computer and having trouble connecting to UVM wireless, it’s possible you need to remove an outdated profile using the steps below.<\/span><\/p>\n

Before attempting the steps below, try forgetting the wireless network<\/a> and restarting instead.<\/span><\/p>\n

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macOS 13 Ventura and newer<\/h3><\/div>\r\n \t\t\t
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\r\n \t\t\t\t\t

<\/span><\/p>\n

    \n
  1. Click the magnifying glass icon in the top right corner of your screen, search for “Keychain Access”, and double-click Keychain Access<\/strong> from the drop-down menu that appears.<\/span>
    \n    \"macOS<\/a><\/span><\/li>\n
  2. Select the login<\/strong> tab from the left side of the Keychain Access window.<\/span><\/li>\n
  3. Select radius.uvm.edu<\/strong> and hit the Delete<\/strong> key on your keyboard.<\/span><\/li>\n
  4. Click Delete<\/strong> to confirm deletion.<\/span>
    \n    \"Keychain<\/a><\/span><\/li>\n
  5. Enter your computer’s admin password and click Update Settings<\/strong>.<\/span>
    \n    \"macOS<\/a><\/span><\/li>\n
  6. Restart<\/strong> your computer and attempt to connect to the eduroam<\/strong> Wi-Fi network again.<\/span><\/li>\n<\/ol>\n

    <\/p>\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t<\/span><\/p>\n

    \t\t

    \r\n \t\t\t

    macOS 12 Monterey and earlier<\/h3><\/div>\r\n \t\t\t
    \r\n \t\t\t\t
    \r\n \t\t\t\t\t

    <\/span><\/p>\n

      \n
    1. Click the Apple<\/strong>\u00a0<\/i> in the top left corner of your screen and select System Settings.<\/strong><\/span><\/li>\n
    2. In the System Settings<\/strong> menu, click on Profiles<\/strong>.<\/span>
      \nNOTE:<\/strong> If you do not have a Profiles<\/strong>\u00a0icon, the issue you’re experiencing is different in nature than the one addressed in this guide. Please       submit a help ticket<\/a>.<\/span>
      \n      \"Mac<\/a><\/span><\/li>\n
    3. From the Profiles<\/strong> menu, select the UVM Wireless<\/strong>\u00a0profile, then click the minus <\/i> button. Click Remove<\/strong>.<\/span>
      \n      \"Mac<\/a><\/span><\/li>\n
    4. \u00a0If prompted, enter your computer password to confirm removal of the outdated profile. \"Mac<\/a><\/span><\/li>\n
    5. Attempt to reconnect to the eduroam<\/strong> wireless network. You may be asked to enter your UVM username and password.<\/span>
      \n      \"Mac<\/a><\/span><\/p>\n
        \n
      1. Some machines may prompt for access to your Keychain. If you receive similar prompts, click Allow<\/strong>.<\/span>
        \n        \"Mac<\/a><\/span><\/li>\n<\/ol>\n<\/li>\n
      2. If prompted, accept the new\u00a0radius.uvm.edu\u00a0<\/strong>certificate by clicking Continue<\/strong>.<\/span>
        \n        \"Mac<\/a><\/span><\/li>\n
      3. You should now be connected. You can verify by connecting to a website, such as Outlook Online<\/a>.<\/span><\/li>\n<\/ol>\n

        <\/p>\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

        Every year, the UVM wireless network receives a new security certificate, replacing the previous year’s expired certificate. In some cases, macOS computers may not accept the new certificate automatically, and you will need to remove the expired certificate prior to reconnecting to eduroam or UVM wireless. If you’re using a…<\/p>\n","protected":false},"author":41,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"ht-kb-category":[269],"ht-kb-tag":[557,439],"class_list":["post-8726","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-network-and-connectivity","ht_kb_tag-macos","ht_kb_tag-network"],"_links":{"self":[{"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/ht-kb\/8726","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/comments?post=8726"}],"version-history":[{"count":15,"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/ht-kb\/8726\/revisions"}],"predecessor-version":[{"id":32512,"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/ht-kb\/8726\/revisions\/32512"}],"wp:attachment":[{"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/media?parent=8726"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/ht-kb-category?post=8726"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/ht-kb-tag?post=8726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}