{"id":23507,"date":"2022-12-06T13:40:09","date_gmt":"2022-12-06T18:40:09","guid":{"rendered":"https:\/\/www.uvm.edu\/it\/kb\/?post_type=ht_kb&#038;p=23507"},"modified":"2026-08-28T11:01:46","modified_gmt":"2026-08-28T15:01:46","slug":"reactivating-the-duo-app-after-getting-a-new-phone","status":"publish","type":"ht_kb","link":"https:\/\/www.uvm.edu\/it\/kb\/article\/reactivating-the-duo-app-after-getting-a-new-phone\/","title":{"rendered":"Reactivating the Duo Mobile App"},"content":{"rendered":"<p style=\"text-align: left;\"><a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/11\/duo-logo-e1529349273217.jpg\" rel=\"lightbox-0\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-23509 alignleft\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/11\/duo-logo-e1529349273217.jpg\" alt=\"\" width=\"225\" height=\"225\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/11\/duo-logo-e1529349273217.jpg 200w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/11\/duo-logo-e1529349273217-150x150.jpg 150w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/11\/duo-logo-e1529349273217-50x50.jpg 50w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/11\/duo-logo-e1529349273217-60x60.jpg 60w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/11\/duo-logo-e1529349273217-100x100.jpg 100w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/><\/a>The Duo Mobile app is the primary Duo Multi-Factor Authentication option at UVM. When you first set it up, the app directly links your specific device to UVM&#8217;s Duo system. This means that your account in the app will become deactivated if you get a new phone or SIM card, even if your phone number didn&#8217;t change, and even if you transferred your app data over to the new phone through something like Apple&#8217;s migration assistant.<\/p>\n<p>&nbsp;<\/p>\n<h2>Migrate an Account to a New Phone<\/h2>\n<p>If you enable the Duo Restore feature on your phone, you can migrate your Duo accounts to a new device using Instant Restore.<\/p>\n    \t\t<div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \"   >\r\n    \t\t\t<span class=\"hts-messages__title\">Does not work cross-platform<\/span>    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tDuo Instant Restore only works when migrating accounts between two devices of the same operating system type. If you need to move your account from an Android to an iPhone or vice-versa, please see <a href=\"#manually-reactivate-your-duo-device\">Manually Reactivate your Duo Device<\/a> below.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>iOS - Enabling Duo Restore<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>On an iOS device, there are only two things you need to do to enable Duo Restore:<\/p>\n<ul>\n<li>Ensure that you&#8217;re running an updated version of the Duo Mobile app<\/li>\n<li>Back up your device to iCloud with iCloud Keychain enabled<\/li>\n<\/ul>\n<p>As long as these conditions are met, iCloud will automatically back up your UVM Duo account nightly.<\/p>\n<p><div class=\"hts-messages hts-messages--alert  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Does not apply to third-party accounts<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tThese automatic backups only include fully Duo-protected accounts, including your UVM account. If you also use the Duo app to generate passcodes for other web services like Facebook or Snapchat, see <strong>Enable Duo Restore for Third-Party Accounts<\/strong> in <a href=\"https:\/\/guide.duo.com\/duo-restore\" target=\"_blank\" rel=\"noopener\">Duo&#8217;s detailed guide.<\/a>    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>iOS - Using Instant Restore<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>The Instant Restore feature will only work if Duo Restore is enabled on the old device (see <strong>iOS &#8211; Enabling Duo Restore<\/strong> above).<\/p>\n<ol>\n<li>On your new device, sign in to iCloud and <a href=\"https:\/\/support.apple.com\/en-us\/118105\" target=\"_blank\" rel=\"noopener\">Restore your device from an iCloud backup<\/a>.<\/li>\n<li>Make sure <a href=\"https:\/\/support.apple.com\/en-us\/109016\" target=\"_blank\" rel=\"noopener\">iCloud Keychain is enabled<\/a> on the new device.<\/li>\n<li>Install the Duo Mobile app (published by Duo Security LLC) from the App Store.<\/li>\n<li>Open the Duo Mobile app and tap <strong>Continue<\/strong>. Duo Mobile should automatically locate your iCloud backup and migrate your Duo accounts to the new device.<\/li>\n<\/ol>\n<p>Duo will also send a push notification to your old device stating that your account was migrated to a new device. Tap <strong>Yes<\/strong> to confirm this and to deactivate the account on the old device.    \t\t<\/p>\n<div class=\"hts-messages hts-messages--danger  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Not expecting a Duo push? <em>Don't approve it!<\/em><\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tAs with regular Duo authentication push notifications, don&#8217;t approve this if you didn&#8217;t initiate the change!    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Android - Enabling Duo Restore<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>Automatic backups require that your device has a PIN, password, or pattern unlock. If these unlock options aren&#8217;t available on your device, please see <strong>Android (Legacy) &#8211; Enabling Duo Restore<\/strong> below.<\/p>\n<p><div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Android Settings interfaces may vary<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tDifferent phone manufacturers use different interfaces. The first three steps may look very different on your phone.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<ol>\n<li>Locate the <strong>Backup<\/strong> page in your Settings app.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackup.png\" rel=\"lightbox-1\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-31323\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackup-250x300.png\" alt=\"Backups in the Android Settings app.\" width=\"250\" height=\"300\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackup-250x300.png 250w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackup-853x1024.png 853w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackup-768x922.png 768w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackup-42x50.png 42w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackup-50x60.png 50w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackup-83x100.png 83w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackup.png 1080w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/><\/a><\/li>\n<li>If you&#8217;re already using Google backups, ensure that App Data or Other Device Data is backed up.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackedUp.png\" rel=\"lightbox-2\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-31324\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackedUp-182x300.png\" alt=\"App data is backed up.\" width=\"182\" height=\"300\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackedUp-182x300.png 182w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackedUp-623x1024.png 623w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackedUp-768x1263.png 768w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackedUp-30x50.png 30w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackedUp-934x1536.png 934w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackedUp-36x60.png 36w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackedUp-61x100.png 61w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackedUp.png 1080w\" sizes=\"auto, (max-width: 182px) 100vw, 182px\" \/><\/a><\/li>\n<li>If you did not previously have Google backups enabled, check the box for App Data or Other Device Data and then tap <strong>Confirm<\/strong>.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidBackupAppData.png\" rel=\"lightbox-3\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-31327\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidBackupAppData-184x300.png\" alt=\"Backing up App Data.\" width=\"184\" height=\"300\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidBackupAppData-184x300.png 184w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidBackupAppData-628x1024.png 628w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidBackupAppData-768x1253.png 768w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidBackupAppData-31x50.png 31w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidBackupAppData-941x1536.png 941w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidBackupAppData-37x60.png 37w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidBackupAppData-61x100.png 61w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidBackupAppData.png 1080w\" sizes=\"auto, (max-width: 184px) 100vw, 184px\" \/><\/a><\/li>\n<li>If you don&#8217;t have a backup yet, tap <strong>Back up now<\/strong> to create your first backup.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidInitialBackup.png\" rel=\"lightbox-4\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-31328\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidInitialBackup-185x300.png\" alt=\"Creating an initial Google backup.\" width=\"185\" height=\"300\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidInitialBackup-185x300.png 185w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidInitialBackup-630x1024.png 630w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidInitialBackup-768x1249.png 768w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidInitialBackup-31x50.png 31w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidInitialBackup-945x1536.png 945w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidInitialBackup-37x60.png 37w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidInitialBackup-62x100.png 62w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidInitialBackup.png 1080w\" sizes=\"auto, (max-width: 185px) 100vw, 185px\" \/><\/a><\/li>\n<li>Open the Duo Mobile app and tap the three lines in the top-left to open the menu.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoMenu.png\" rel=\"lightbox-5\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-31319\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoMenu-300x250.png\" alt=\"Opening the Duo Mobile menu.\" width=\"300\" height=\"250\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoMenu-300x250.png 300w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoMenu-1024x852.png 1024w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoMenu-768x639.png 768w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoMenu-50x42.png 50w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoMenu-60x50.png 60w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoMenu-100x83.png 100w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoMenu.png 1080w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<li>Tap <strong>Settings<\/strong> in the menu.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoSettings.png\" rel=\"lightbox-6\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-31320\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoSettings-275x300.png\" alt=\"Opening Settings in Duo Mobile.\" width=\"275\" height=\"300\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoSettings-275x300.png 275w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoSettings-937x1024.png 937w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoSettings-768x839.png 768w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoSettings-46x50.png 46w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoSettings-55x60.png 55w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoSettings-92x100.png 92w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoSettings.png 1080w\" sizes=\"auto, (max-width: 275px) 100vw, 275px\" \/><\/a><\/li>\n<li>Tap <strong>Duo Instant Restore<\/strong>.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoInstantRestore.png\" rel=\"lightbox-7\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-31321\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoInstantRestore-300x244.png\" alt=\"Navigating to Duo Instant Restore settings.\" width=\"300\" height=\"244\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoInstantRestore-300x244.png 300w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoInstantRestore-1024x834.png 1024w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoInstantRestore-768x626.png 768w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoInstantRestore-50x41.png 50w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoInstantRestore-60x49.png 60w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoInstantRestore-100x81.png 100w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoInstantRestore.png 1080w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<li>If this page says you have Duo accounts pending backup, try going back to the <strong>Settings<\/strong> app and tapping the <strong>Back up now<\/strong> option. Otherwise, your Duo backups should be all set.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/InstantRestoreSynced.png\" rel=\"lightbox-8\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-31318\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/InstantRestoreSynced-300x294.png\" alt=\"Duo Instant Restore is enabled.\" width=\"300\" height=\"294\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/InstantRestoreSynced-300x294.png 300w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/InstantRestoreSynced-1024x1005.png 1024w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/InstantRestoreSynced-768x754.png 768w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/InstantRestoreSynced-50x50.png 50w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/InstantRestoreSynced-60x60.png 60w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/InstantRestoreSynced-100x98.png 100w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/InstantRestoreSynced.png 1080w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>\n<div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Want to back up third-party accounts as well?<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tIf you use the Duo Mobile app for other web services like Facebook or Snapchat, you can ensure that the <strong>Automatically reconnect third-party accounts from cloud<\/strong> option is enabled here.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Android - Using Instant Restore<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>The Instant Restore feature will only work if Duo Restore is enabled on the old device (see <strong>Android &#8211; Enabling Duo Restore<\/strong> above).<\/p>\n<ol>\n<li>When you set up your new device, sign in to the Google account that you used to back up the old device.<\/li>\n<li>Choose to restore your old device backup from the cloud.<\/li>\n<li>Install the Duo Mobile app (published by Duo Security LLC) from the Google Play Store.<\/li>\n<li>Open Duo Mobile on the new device. The app should automatically restore your accounts.<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Android (Legacy) - Enabling Duo Restore<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>This Legacy Android option does not work as well or as easily as the standard option, but has fewer requirements. If you use a PIN, password, or Pattern Unlock on your phone, you&#8217;ll have a better experience with <strong>Android &#8211; Enabling Duo Restore<\/strong> above.<\/p>\n<p><div class=\"hts-messages hts-messages--alert  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Restoring will require access to the old phone<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tWhen backing up using this method, restoring your Duo accounts to the new phone will require scanning a QR code generated from your old phone&#8217;s Duo app. If this will not be an option for you, we recommend generating a set of offline codes <a href=\"https:\/\/www.uvm.edu\/it\/kb\/article\/duo-multi-factor-authentication\/\" target=\"_blank\" rel=\"noopener\">using the directions in this guide<\/a>. This will make manually reactivating the app on your new phone much easier.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<ol>\n<li>Open the Duo Mobile app and tap the three lines in the top-left to open the menu.<\/li>\n<li>Tap <strong>Settings<\/strong>, and then tap <strong>Duo Restore<\/strong>.\n<div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Don't see Duo Restore?<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tDepending on how updated your phone and Duo app are, you may have to instead tap <strong>Duo Instant Restore<\/strong> and then <strong>Looking for Google Drive restore settings?<\/strong>    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/li>\n<li>Tap <strong>Backup accounts with Google Drive<\/strong>, and then select or add the Google account you&#8217;d like to use.<\/li>\n<li>When prompted, grant Duo Mobile permission to use Google Drive. If you don&#8217;t use any third-party accounts like Facebook or Snapchat, you should be all set.<\/li>\n<li>If you would like to back up any third-party accounts, tap <strong>Automatically reconnect third-party accounts.<\/strong> This will prompt you to create a recovery password.\n<div class=\"hts-messages hts-messages--danger  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Do not lose this password!<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tWhen migrating your accounts to a new device, you will need to enter this password to recover your third-party accounts. Duo cannot recover this password for you, so if you forget it you will need to reach out to these third-party services individually for recovery.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Android (Legacy) - Using Instant Restore<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>On legacy Android devices, the Instant Restore feature will only work if Duo Restore is enabled on the old device &#8211; please see <strong>Android (Legacy) &#8211; Enabling Duo Restore<\/strong> above. You must also have access to the Duo Mobile app on your old device. If you don&#8217;t have this access, see <strong>Manually Reactivate your Duo Device<\/strong> below.<\/p>\n<p>If you&#8217;d like to restore third-party accounts such as Facebook or Snapchat as well, you will also need the password you created when making the backup on your old device.[\/ht_message]<\/p>\n<ol>\n<li>On your new device, install the Duo Mobile app (published by Duo Security LLC) from the Google Play Store.<\/li>\n<li>Open the Duo Mobile app, tap <strong>I have existing accounts<\/strong>, and select the Google account you used to back up Duo.\n<div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Is Duo asking for a password?<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tIf Duo Mobile asks you for a password here, it&#8217;s looking for the one you created when backing up your third-party accounts.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/li>\n<li>When asked if you have your old phone, tap <strong>Yes, continue setup<\/strong>.<\/li>\n<li>On your old phone, open the Duo Mobile app, and then tap the three lines in the top-left to open the menu.<\/li>\n<li>Tap\u00a0<strong>Settings<\/strong>. Then, under <strong>Connect a new phone<\/strong>, tap <strong>View QR Code<\/strong>.<\/li>\n<li>On your new phone, tap <strong>Scan QR Code<\/strong> and scan the code displayed on your old phone. Duo Mobile will locate your backed-up accounts and notify you when it successfully completes.\n<div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Third-party accounts not syncing?<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tIf you never were asked to enter the password you created when backing up your third-party accounts, try going back to step 2 to see if trying again gives you the prompt.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n<h2>Manually Reactivate your Duo Device<\/h2>\n<p>To reactivate Duo manually, you need to have access to the original phone number that was used with Duo or access to a device that is still able to authenticate. If you got a new phone number and cannot receive texts or calls to the old number, and you do not have another Duo device, you&#8217;ll need to get in contact with the <a href=\"https:\/\/www.uvm.edu\/it\/identity-and-account-management\">Identity and Account Management Office<\/a> so they can reset your Duo account for you.<\/p>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>I still have access to my original number<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>Visit <a href=\"https:\/\/go.uvm.edu\/multifactor\">https:\/\/go.uvm.edu\/multifactor<\/a> and log in with your UVM NetID and password.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion.png\" rel=\"lightbox-9\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-30861 size-full\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion.png\" alt=\"SSO NetID Login prompt\" width=\"291\" height=\"344\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion.png 291w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion-254x300.png 254w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion-42x50.png 42w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion-51x60.png 51w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion-85x100.png 85w\" sizes=\"auto, (max-width: 291px) 100vw, 291px\" \/><\/a><\/li>\n<li>You will be asked to authenticate with Duo. Click <strong>Other options<\/strong>.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/Picture7.png\" rel=\"lightbox-10\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-26562 size-medium\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/Picture7-249x300.png\" alt=\"Duo Push Other options link\" width=\"249\" height=\"300\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/Picture7-249x300.png 249w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/Picture7-42x50.png 42w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/Picture7-50x60.png 50w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/Picture7-83x100.png 83w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/Picture7.png 286w\" sizes=\"auto, (max-width: 249px) 100vw, 249px\" \/><\/a><\/li>\n<li>The Text and Call options may be available as shown below.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duo-options.png\" rel=\"lightbox-11\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-26560 size-medium\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duo-options-160x300.png\" alt=\"Other options to log in\" width=\"160\" height=\"300\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duo-options-160x300.png 160w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duo-options-546x1024.png 546w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duo-options-27x50.png 27w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duo-options-32x60.png 32w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duo-options-53x100.png 53w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duo-options.png 673w\" sizes=\"auto, (max-width: 160px) 100vw, 160px\" \/><\/a>\n<div class=\"hts-messages hts-messages--alert  hts-messages--withtitle  \"   >\n    \t\t\t<span class=\"hts-messages__title\">Not seeing text or call options?<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tMost users cannot use telephony options to authenticate with Duo. If you don&#8217;t have the option to receive a text or call, you may have to try another method or reach out to the <a href=\"https:\/\/www.uvm.edu\/it\/identity-and-account-management\">Identity and Account Management Office<\/a> for assistance.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/li>\n<li>Once you reach the Device Management page, you should see something similar to what is shown below. Find the device you replaced, and click <strong>I have a new phone<\/strong>.<br \/>\n<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_IHaveANewPhone.png\" rel=\"lightbox-12\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-33525\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_IHaveANewPhone.png\" alt=\"I Have A New Phone link\" width=\"965\" height=\"415\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_IHaveANewPhone.png 965w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_IHaveANewPhone-300x129.png 300w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_IHaveANewPhone-768x330.png 768w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_IHaveANewPhone-50x22.png 50w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_IHaveANewPhone-60x26.png 60w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_IHaveANewPhone-100x43.png 100w\" sizes=\"auto, (max-width: 965px) 100vw, 965px\" \/><\/a><\/li>\n<li>Click <strong>Get started<\/strong>.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-33526\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_GetStarted.png\" alt=\"Get Started button\" width=\"359\" height=\"448\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_GetStarted.png 359w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_GetStarted-240x300.png 240w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_GetStarted-40x50.png 40w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_GetStarted-48x60.png 48w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_GetStarted-80x100.png 80w\" sizes=\"auto, (max-width: 359px) 100vw, 359px\" \/><\/li>\n<li>If you already have the Duo Mobile app installed on your new phone, click <strong>Next<\/strong>.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_NextButton.png\" rel=\"lightbox-13\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-32518\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_NextButton.png\" alt=\"Next button\" width=\"401\" height=\"508\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_NextButton.png 401w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_NextButton-237x300.png 237w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_NextButton-39x50.png 39w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_NextButton-47x60.png 47w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_NextButton-79x100.png 79w\" sizes=\"auto, (max-width: 401px) 100vw, 401px\" \/><\/a><\/li>\n<li>Scan the QR code with the Duo Mobile app or with your phone&#8217;s camera app.<br \/>\n<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_FirstTimeSetup_QRCode.png\" rel=\"lightbox-14\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-32519\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_FirstTimeSetup_QRCode.png\" alt=\"QR code\" width=\"398\" height=\"581\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_FirstTimeSetup_QRCode.png 398w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_FirstTimeSetup_QRCode-206x300.png 206w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_FirstTimeSetup_QRCode-34x50.png 34w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_FirstTimeSetup_QRCode-41x60.png 41w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_FirstTimeSetup_QRCode-69x100.png 69w\" sizes=\"auto, (max-width: 398px) 100vw, 398px\" \/><\/a><\/li>\n<li>Tap <strong>Save<\/strong> on your phone. Your new device is now configured for Duo.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>I have another Duo device<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<ol>\n<li>Visit <a href=\"https:\/\/go.uvm.edu\/multifactor\">https:\/\/go.uvm.edu\/multifactor<\/a> and log in with your UVM NetID and password.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion.png\" rel=\"lightbox-9\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-30861 size-full\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion.png\" alt=\"SSO NetID Login prompt\" width=\"291\" height=\"344\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion.png 291w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion-254x300.png 254w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion-42x50.png 42w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion-51x60.png 51w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion-85x100.png 85w\" sizes=\"auto, (max-width: 291px) 100vw, 291px\" \/><\/a><\/li>\n<li>You will be asked to authenticate with Duo. Click <strong>Other options<\/strong>.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/Picture7.png\" rel=\"lightbox-10\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-26562 size-medium\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/Picture7-249x300.png\" alt=\"Duo Push Other options link\" width=\"249\" height=\"300\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/Picture7-249x300.png 249w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/Picture7-42x50.png 42w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/Picture7-50x60.png 50w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/Picture7-83x100.png 83w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/Picture7.png 286w\" sizes=\"auto, (max-width: 249px) 100vw, 249px\" \/><\/a><\/li>\n<li>You should see your various devices and their relevant options listed together as shown below. Use your preferred method on the secondary device to get through the prompt.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duo-options.png\" rel=\"lightbox-11\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-26560 size-medium\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duo-options-160x300.png\" alt=\"Other options to log in\" width=\"160\" height=\"300\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duo-options-160x300.png 160w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duo-options-546x1024.png 546w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duo-options-27x50.png 27w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duo-options-32x60.png 32w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duo-options-53x100.png 53w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duo-options.png 673w\" sizes=\"auto, (max-width: 160px) 100vw, 160px\" \/><\/a><\/li>\n<li>Once you reach the Device Management page, you should see something similar to what is shown below. Find the device you replaced, and click <strong>I have a new phone<\/strong>.<br \/>\n<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_IHaveANewPhone.png\" rel=\"lightbox-12\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-33525\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_IHaveANewPhone.png\" alt=\"I Have A New Phone link\" width=\"965\" height=\"415\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_IHaveANewPhone.png 965w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_IHaveANewPhone-300x129.png 300w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_IHaveANewPhone-768x330.png 768w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_IHaveANewPhone-50x22.png 50w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_IHaveANewPhone-60x26.png 60w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_IHaveANewPhone-100x43.png 100w\" sizes=\"auto, (max-width: 965px) 100vw, 965px\" \/><\/a><\/li>\n<li>Click <strong>Get started<\/strong>.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-33526\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_GetStarted.png\" alt=\"Get Started button\" width=\"359\" height=\"448\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_GetStarted.png 359w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_GetStarted-240x300.png 240w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_GetStarted-40x50.png 40w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_GetStarted-48x60.png 48w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoNative_GetStarted-80x100.png 80w\" sizes=\"auto, (max-width: 359px) 100vw, 359px\" \/><\/li>\n<li>If you already have the Duo Mobile app installed on your new phone, click <strong>Next<\/strong>.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_NextButton.png\" rel=\"lightbox-13\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-32518\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_NextButton.png\" alt=\"Next button\" width=\"401\" height=\"508\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_NextButton.png 401w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_NextButton-237x300.png 237w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_NextButton-39x50.png 39w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_NextButton-47x60.png 47w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_NextButton-79x100.png 79w\" sizes=\"auto, (max-width: 401px) 100vw, 401px\" \/><\/a><\/li>\n<li>Scan the QR code with the Duo Mobile app or with your phone&#8217;s camera app.<br \/>\n<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_FirstTimeSetup_QRCode.png\" rel=\"lightbox-14\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-32519\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_FirstTimeSetup_QRCode.png\" alt=\"QR code\" width=\"398\" height=\"581\" srcset=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_FirstTimeSetup_QRCode.png 398w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_FirstTimeSetup_QRCode-206x300.png 206w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_FirstTimeSetup_QRCode-34x50.png 34w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_FirstTimeSetup_QRCode-41x60.png 41w, https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/03\/Duo_FirstTimeSetup_QRCode-69x100.png 69w\" sizes=\"auto, (max-width: 398px) 100vw, 398px\" \/><\/a><\/li>\n<li>Tap <strong>Save<\/strong> on your phone. Your new device is now configured for Duo.<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>I no longer have access to my original number or another Duo device<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>If you no longer have access to a previous multi-factor number or device, you will need to reach out to the <a href=\"https:\/\/www.uvm.edu\/it\/identity-and-account-management\">Identity and Account Management Office<\/a> for assistance.<\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n","protected":false},"excerpt":{"rendered":"<p>The Duo Mobile app is the primary Duo Multi-Factor Authentication option at UVM. When you first set it up, the app directly links your specific device to UVM&#8217;s Duo system. This means that your account in the app will become deactivated if you get a new phone or SIM card,&#8230;<\/p>\n","protected":false},"author":147,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_monsterinsights_skip_tracking":false,"footnotes":""},"ht-kb-category":[254,270,273],"ht-kb-tag":[380,550,385,384,261,404],"class_list":["post-23507","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-accounts","ht_kb_category-security","ht_kb_category-smart-phones-and-tablets","ht_kb_tag-account","ht_kb_tag-activate","ht_kb_tag-android","ht_kb_tag-iphone","ht_kb_tag-password","ht_kb_tag-security"],"_links":{"self":[{"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/ht-kb\/23507","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/users\/147"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/comments?post=23507"}],"version-history":[{"count":44,"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/ht-kb\/23507\/revisions"}],"predecessor-version":[{"id":33544,"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/ht-kb\/23507\/revisions\/33544"}],"wp:attachment":[{"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/media?parent=23507"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/ht-kb-category?post=23507"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/ht-kb-tag?post=23507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}