{"id":20609,"date":"2021-06-21T11:49:51","date_gmt":"2021-06-21T15:49:51","guid":{"rendered":"https:\/\/www.uvm.edu\/it\/kb\/?post_type=ht_kb&p=20609"},"modified":"2026-09-01T08:48:38","modified_gmt":"2026-09-01T12:48:38","slug":"microsoft-365-your-account-doesnt-allow-editing-on-a-mac","status":"publish","type":"ht_kb","link":"https:\/\/www.uvm.edu\/it\/kb\/article\/microsoft-365-your-account-doesnt-allow-editing-on-a-mac\/","title":{"rendered":"Microsoft 365 – “Your account doesn’t allow editing on a Mac”"},"content":{"rendered":"

Some Mac users will encounter an error in which Office apps display the following banner and cannot be used to edit or create documents.<\/p>\n

\"Error<\/a><\/p>\n

Possible Solutions<\/h2>\n

There are several possible fixes for this issue:<\/p>\n \t\t

\r\n \t\t\t

New Sign In<\/h3><\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n

You may be prompted with a pop-up window with a button labelled “Activate<\/strong>“.\u00a0 Click on this button, or on “Use Another Account<\/strong>” if you don’t see it.\u00a0 You’ll then be prompted to sign in with your UVM credentials.<\/p>\n

\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t

\r\n \t\t\t

Clear Microsoft 365 Credential Cache<\/h3><\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n

If signing in again did not resolve the issue, try the following next:<\/p>\n

    \n
  1. Make sure that all Microsoft 365 apps (Word, Outlook, Teams, etc.) are closed.<\/li>\n
  2. Click on your desktop or open a Finder window, then click on the “Go<\/strong>” menu at the top of your screen.<\/li>\n
  3. Select “Go to Folder<\/strong>” and enter “~\/Library\/Group Containers\/<\/strong>” and press Enter<\/strong>.<\/li>\n
  4. This will open a new Finder window.\u00a0 If any of the following folders appear in this folder, move them each to the trash:\n
    ubf8t346g9.ms\r\n\r\nubf8t346g9.office\r\n\r\nubf8t346g9.officeosfwebhost<\/pre>\n<\/li>\n
  5. Open a Microsoft 365 app, such as Word, and sign in with your UVM email address and password.<\/li>\n<\/ol>\n
    \n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div>\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t
    \r\n    \t\t\t
    Office Reset<\/h3><\/div>\r\n    \t\t\t
    \r\n    \t\t\t\t
    \r\n    \t\t\t\t\t<\/p>\n
    If neither of the above solutions works to resolve this issue, we recommend trying “Office Reset”.\u00a0 Office Reset is a free utility designed to resolve office issues like this on Mac computers.\u00a0 You can see more info and download Office Reset here<\/a>.<\/p>\n
    After downloading Office Reset, open the downloaded file and follow the prompts that appear on your screen.\u00a0 When you reach the “Installation Type<\/strong>” section, check “Reset License and Sign-In<\/strong>” and click “Continue<\/strong>“.\u00a0 Follow any additional prompts, then open Office again.\u00a0 The error should be gone.<\/p>\n
    \"Office<\/a><\/p>\n
    \n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div>\r\n    \t\t<\/div>\r\n    \t\t\n","protected":false},"excerpt":{"rendered":"
    Some Mac users will encounter an error in which Office apps display the following banner and cannot be used to edit or create documents. Possible Solutions There are several possible fixes for this issue:<\/p>\n","protected":false},"author":68,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_monsterinsights_skip_tracking":false,"footnotes":""},"ht-kb-category":[272],"ht-kb-tag":[380,557,519],"class_list":["post-20609","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-software-and-licensing","ht_kb_tag-account","ht_kb_tag-macos","ht_kb_tag-microsoft"],"_links":{"self":[{"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/ht-kb\/20609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/users\/68"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/comments?post=20609"}],"version-history":[{"count":17,"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/ht-kb\/20609\/revisions"}],"predecessor-version":[{"id":33563,"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/ht-kb\/20609\/revisions\/33563"}],"wp:attachment":[{"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/media?parent=20609"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/ht-kb-category?post=20609"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/kb\/wp-json\/wp\/v2\/ht-kb-tag?post=20609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}