{"id":11124,"date":"2018-08-27T17:10:38","date_gmt":"2018-08-27T17:10:38","guid":{"rendered":"https:\/\/www.uvm.edu\/it\/kb\/?post_type=ht_kb&p=11124"},"modified":"2025-12-08T09:41:45","modified_gmt":"2025-12-08T14:41:45","slug":"simplehelp-remote-support","status":"publish","type":"ht_kb","link":"https:\/\/www.uvm.edu\/it\/kb\/article\/simplehelp-remote-support\/","title":{"rendered":"SimpleHelp Remote Support"},"content":{"rendered":"

\"\"<\/a>SimpleHelp Remote Support is an application used by UVM IT personnel to remotely assist with computer issues.<\/p>\n

In addition to the installation instructions in this article, SimpleHelp can be installed from the UVM Software Portal<\/a>, and is also accessible through Company Portal<\/a> on managed UVM Windows computers and Managed Software Center<\/a> on managed UVM MacOS computers.<\/p>\n \t\t

\r\n \t\t\tPrivacy Notice<\/span> \t\t\t \t\t\t\t

\r\n \t\t\t\t\tBy connecting to this service, you are giving full remote access to your system to authenticated UVM IT personnel. \t\t\t\t<\/p>\r\n \t\t\t \t\t\t\r\n \t\t<\/div>\r\n \t\t\n \t\t

\r\n \t\t\t

Installing SimpleHelp<\/h3><\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n
    \n
  1. Visit simplehelp.uvm.edu<\/a>\u00a0and click\u00a0Download<\/strong>.
    \n    \"\"<\/a><\/li>\n
  2. Open the downloaded Remote Support <\/strong>file.\"\"<\/a><\/li>\n
  3. Windows users can skip to the next step. On Mac opening the file will bring up this window, which contains the program itself. You can click on the Remote Support.app<\/strong> icon in the middle to run it. \"\"<\/a><\/li>\n
  4. You may also receive warnings about opening a file from the internet or checking a server. Click the default options to Open<\/strong> the application and Connect <\/strong>to the server.<\/li>\n
  5. After a moment, Remote Support will start. Please read through the disclaimer and decide if you will Accept<\/strong>.\n