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  3. Outlook for Windows 10 – Profiles

Outlook for Windows 10 – Profiles

This guide contains information on Outlook profiles, their purpose, and the process of removing and creating profiles.  Creating a new profile is a common fix for sign-in issues in the Windows 10 version of Outlook.

What is a Profile?

Outlook uses e-mail profiles to store a user’s e-mail accounts and to keep track of where each account’s data is stored.

What kinds of data are stored in a profile?

Each profile provides Outlook with the following information:

  • Account Information – User name, display name, e-mail server name, etc.
  • E-mail Data – Locations of: Inbox/Sweep rules, message data, contacts, calendars, notes, tasks, journals.

Profiles are stored in the Windows registry, a database of settings and information kept by the operating system, and are loaded by Outlook when the application is opened.

Using Multiple Accounts

A profile can only contain information on one Exchange e-mail account at a time. This means that users who need to access multiple UVM e-mail accounts will need to create additional profiles in order to add these accounts to Outlook.

Removing a Profile

I can't open Outlook

To remove a profile while Outlook cannot be opened, follow the directions below:

  1. Press the + R keys at the same time and let go.  This will cause a window labelled “Run” to appear.
  2. Type outlook.exe /manageprofiles.  Click “OK”.
  3. Click “Show Profiles…“.
    Location of "Show Profiles" button.
  4. Click on the name of the profile that you would like to remove, then click “Remove“.
    Sequce for removing profile
  5. Click “Yes“.
    Yes
  6. In the window from step 4, Click “Apply” and then “OK“.
  7. Open Outlook.
  8. You’ll then be prompted to create a new profile.  Enter something like UVM for the name and click “OK
  9. You’ll then be prompted to sign in.  Enter your UVM email address and click “Connect“.

I can open Outlook

To remove an Outlook profile from your computer, follow the directions below:

  1. Open Outlook.
  2. In the top-left corner of the window, click “File“.
    Outlook File Menu
  3. Click “Account Settings“.
    Account Settings
  4. Select “Manage Profiles“.
    Location of "Manage Profiles" menu entry.
  5. Click “Show Profiles…“.
    Location of "Show Profiles" button.
  6. Click on the name of the profile that you would like to remove, then click “Remove“.
    Sequce for removing profile
  7. Click “Yes“.
    Yes
  8. In the window from step 6, click “Apply” and then “OK“.
  9. Quit Outlook and open it again.
  10. You’ll then be prompted to create a new profile.  Enter a name for the profile and click “OK“.
  11. You’ll then be prompted to sign in.  Enter your UVM email address to begin this process.

Adding an Account

After removing a profile, you will most likely need to add your e-mail accounts again.  Click here for instructions on adding an e-mail account to Outlook.

Updated on June 4, 2021

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