{"id":8527,"date":"2018-03-16T15:40:52","date_gmt":"2018-03-16T15:40:52","guid":{"rendered":"https:\/\/projects.helpline.w3.uvm.edu\/?post_type=ht_kb&p=8527"},"modified":"2025-01-07T16:09:40","modified_gmt":"2025-01-07T21:09:40","slug":"printers-faculty-and-staff","status":"publish","type":"ht_kb","link":"https:\/\/www.uvm.edu\/it\/dev\/kb\/article\/printers-faculty-and-staff\/","title":{"rendered":"Printers: Faculty and Staff (Konica Minolta)"},"content":{"rendered":"

The following guide provides instructions for Konica Minolta printers and contains mostly legacy information. For Kyocera printers, please see this<\/a> guide.<\/p>\n \t\t

\r\n \t\t\tPersonally-owned printers are not supported by Enterprise Technology Services<\/span> \t\t\t \t\t\t\r\n \t\t<\/div>\r\n \t\t\n \t\t
\r\n \t\t\t

Printer Delivery and Setup Process<\/h3><\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n

This process is intended for SymQuest printers and copiers. If you are seeking assistance with a UVM owned<\/span>, non-SymQuest printer, please contact the UVM Tech Team<\/a>. Enterprise Technology Services does not support non-UVM owned printers and copiers.<\/strong><\/p>\n

Delivery of your new printer and removal of the old one are handled through the coordinated effort of our local vendor (SymQuest) and ETS.<\/p>\n

After delivery, these steps must be carried out to configure the printer:<\/p>\n

    \n
  1. Notify ETS of incoming printers and copiers by email to dhcp@uvm.edu<\/a><\/li>\n
  2. Obtain an IP address by connecting the printer\/copier to the network (via Ethernet connection)<\/li>\n
  3. Converting the DHCP lease from dynamic to static<\/li>\n
  4. Device registration by ETS\n
      \n
    1. Copiers: typically a five (5) year lease<\/li>\n
    2. Printers: typically a ten (10) year lease<\/li>\n<\/ol>\n<\/li>\n
    3. Additional printer\/copier configuration\n
        \n
      1. Set NTP server to time.uvm.edu<\/li>\n
      2. Set DNS Default Domain Name to uvm.edu<\/li>\n
      3. Set SMTP Server Address to smtp.uvm.edu<\/li>\n
      4. Set SSL\/TLS to Off and port to 25<\/li>\n
      5. Set device mail address<\/li>\n
      6. Set Server Capacity Limit to 20MB.<\/li>\n
      7. Set SMB Authentication Setting to NTLMv2 only.<\/li>\n
      8. Set Bonjour and AirPrint Off<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

        \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n

        Windows – CAMPUS Domain Joined Computers<\/h2>\n

        This is the preferred method for adding printers if your computer is joined to the CAMPUS domain, as Active Directory published print queues on our dedicated print servers require fewer configuration steps compared to manually adding printers by IP (no need to install printer drivers, search for an IP address, etc.)<\/p>\n

        To verify your computer is domain joined, follow the instructions in this article: https:\/\/www.uvm.edu\/it\/dev\/kb\/article\/campus-domain<\/a><\/p>\n \t\t

        \r\n \t\t\t

        Adding Printers to CAMPUS Domain Computers<\/h3><\/div>\r\n \t\t\t
        \r\n \t\t\t\t
        \r\n \t\t\t\t\t<\/p>\n

        \n \t\t\tLog into Windows with your NetID and Password<\/span> \t\t\t \t\t\t\t<\/p>\n

        \n \t\t\t\t\tSome of the steps below require that you are logged into the CAMPUS domain with your NetID credentials. \t\t\t\t<\/p>\n<\/p><\/div>\n

        \n \t\t<\/p>\n

          \n
        1. Open the Windows menu by pressing the Windows key or by clicking the icon in the bottom left corner, then search for\u00a0Printers\u00a0<\/strong>and open Printers & scanners<\/strong>.
          \n          \"\"<\/a><\/li>\n
        2. Select Add a printer or scanner<\/strong>.
          \n          \"\"<\/a><\/li>\n
        3. A long list of available printers will populate. Scroll to the bottom of the list and click\u00a0The printer that I want isn’t listed<\/strong>.
          \n          \"\"<\/a><\/li>\n
        4. Select the button next to\u00a0Find a printer in the directory, based on location or feature<\/strong>, then click Next<\/strong>.\n
          \n

          \n \t\t\t\t\tYou must be logged in as a CAMPUS domain user with your NetID and password to see the “Find a printer…” option noted below \t\t\t\t<\/p>\n<\/p><\/div>\n


          \n \t\t          \"\"<\/a><\/li>\n

        5. Type in the few characters of your department’s acronym in the Name<\/strong> field, then click the Find Now<\/strong> button.
          \n          \"\"<\/a><\/li>\n
        6. The list will narrow to just entries containing the characters you entered. Scroll through the search results to find your printer, or refine your search. After finding your printer, select it and click the OK<\/strong> button to install the queue with drivers.
          \n          \"\"<\/a><\/li>\n<\/ol>\n

          \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n

          Windows – Non-Domain Joined Computers<\/h2>\n

          Non-domain joined computers require manual installation of printer drivers, and that the printer be added by its IP address. To follow the steps below, you should know the manufacturer and model of your printer, as well as its IP address.<\/p>\n \t\t

          \r\n \t\t\t

          Adding Printers to Non-Domain Joined Computers<\/h3><\/div>\r\n \t\t\t
          \r\n \t\t\t\t
          \r\n \t\t\t\t\t<\/p>\n

          Drivers enable your computer’s Operating System to interact with physical devices, including a printer or copier.<\/p>\n

          For most printers, your operating system will provide generic printer drivers as the default selection when adding a printer. However, your Konica Minolta or Kyocera printer may have additional functionality in the form of a punch unit or automatic stapler. To utilize these functions, you must download and install the appropriate driver.<\/p>\n

          Below are instructions for finding and installing drivers for Konica Minolta<\/strong> printers.<\/p>\n

          \n \t\t\tNot using Konica Minolta?<\/span> \t\t\t \t\t\t\t<\/p>\n

          \n \t\t\t\t\tIf you are looking to install drivers for a different printer, please see the support site for that printer. \t\t\t\t<\/p>\n<\/p><\/div>\n

          \n \t\t<\/p>\n

            \n
          1. Visit the Konica Minolta support site: https:\/\/onyxweb.mykonicaminolta.com\/OneStopProductSupport<\/a><\/li>\n
          2. Using the Quick Search<\/strong> field, search for the model name and number for your printer, and then select Drivers<\/strong>. In this case, we entered “bizhub C308”.
            \n            \"\"<\/a><\/li>\n
          3. Select the OS version that matches the Operating System on your computer, and then click on the most recent compatible driver for your printer to download it. These will usually be .zip files. In this case, we chose Windows 11 and downloaded the Version 11 driver.\"Windows<\/a><\/li>\n
          4. Find the driver in your downloads folder and click it to open it. Navigate the new folder to find the setup file. For this case, the path to the setup file is as follows:
            \n958_658e_558_368_367_Series_PCL_PS_FAX_v11.2.0.0 (1).zip -><\/strong> Driver -><\/strong> Setup.exe            \"Setup<\/a><\/li>\n
          5. Double-click the file to run it, read and agree to the license agreement, and click Next.\"Windows<\/a><\/strong><\/li>\n
          6. The installation wizard will attempt to search for printers. If it doesn’t find the one you want, click Specify manually <\/strong>and then IPv4,IPv6 Address\/IP Host Name<\/strong>, and then enter the printer’s IP address. Then, click Next<\/strong>.\"Adding<\/a><\/li>\n
          7. Select the appropriate model or series and click Next<\/strong>.\"Selecting<\/a><\/li>\n
          8. Click Install<\/strong>. This may take a while, but once you see Installation Completed<\/strong>, you can click Finish<\/strong>.\"Drivers<\/a><\/li>\n<\/ol>\n

            \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n

            macOS Printer Installation and Configuration<\/h2>\n \t\t
            \r\n \t\t\t

            Downloading and Installing Drivers<\/h3><\/div>\r\n \t\t\t
            \r\n \t\t\t\t
            \r\n \t\t\t\t\t<\/p>\n

            Drivers enable your computer’s Operating System to interact with physical devices, including a printer or copier.<\/p>\n

            For most printers, your operating system will provide generic printer drivers as the default selection when adding a printer. However, your Konica Minolta or Kyocera printer may have additional functionality in the form of a punch unit, automatic stapler, or account tracking. To utilize these functions, you must download and install the appropriate driver. <\/strong><\/p>\n

            Below are instructions for finding and installing drivers for Konica Minolta<\/strong> printers.<\/p>\n

            \n

            \n \t\t\t\t\tIf you are looking to install drivers for a different printer, please see the support site for that printer.\u00a0 \t\t\t\t<\/p>\n<\/p><\/div>\n

            \n \t\t<\/p>\n

              \n
            1. Visit the Konica Minolta support site: https:\/\/onyxweb.mykonicaminolta.com\/OneStopProductSupport<\/a><\/li>\n
            2. Using the Quick Search<\/strong> field, search for the model name and number for your printer, and then select Drivers<\/strong>. In this case, we entered “bizhub C308”.
              \n              \"\"<\/a><\/li>\n
            3. Select the OS version that matches the Operating System on your computer, and then click on the most recent compatible driver for your printer to download it. These will usually be .zip files. In this case, we chose MacOS 10.14 and downloaded the Version 11 driver.
              \n              \"\"<\/a><\/li>\n
            4. Find the driver in your downloads folder and double-click it. This will unzip the driver, creating a new folder. Navigate the new folder to find the package install file. For this case, the path to the package install file is as follows:\n
                \n
              1. \u00a0OS_10_9_x -><\/strong> A4 -><\/strong> biizhub_C658_C3…7_C266_209.pkg
                \n                \"\"<\/a><\/li>\n<\/ol>\n<\/li>\n
              2. Double-click the package to run it, and then proceed through the install wizard.
                \n                \"\"<\/a><\/li>\n<\/ol>\n

                \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t

                \r\n \t\t\t

                Adding a Printer to Your Computer<\/h3><\/div>\r\n \t\t\t
                \r\n \t\t\t\t
                \r\n \t\t\t\t\t<\/p>\n

                The Tech Team suggests installing a printer on a macOS computer by IP address. If you are using a Konica Minolta or Kyocera printer and do not know the IP address of that printer, see instructions on the manufacturer’s website for information on obtaining the IP address.<\/p>\n

                  \n
                1. Open System Preferences<\/strong> and click Printers & Scanners<\/strong>.
                  \n                  \"\"<\/a><\/li>\n
                2. Click the plus sign (+<\/strong>) to add a new printer.
                  \n                  \"\"<\/a><\/li>\n
                3. Select IP<\/b>\u00a0<\/em>from the options along the top of the page, and then fill in the following fields:
                  \n                  \"\"<\/a> \t\t<\/p>\n
                  \n \t\t\tYour IP address and other details will be different from the image above<\/span>\n \t\t<\/div>\n

                  \n \t\t<\/p>\n

                    \n
                  1. Address: Enter the IP Address of the printer.<\/li>\n
                  2. Protocol: For Network Printers, select Line Printer Daemon – LPD<\/strong>.<\/li>\n
                  3. Queue: Leave this empty.<\/li>\n
                  4. Name: Change the name to best identify the printer. Example:\u00a0Tech Team Printer.\u00a0<\/em><\/li>\n
                  5. Location: Enter the IP Address in the location.<\/li>\n
                  6. Use: Click the dropdown, and choose Select Software<\/strong>.\n
                    \n \t\t\tFailure to select the proper drive will limit your printer's functionality<\/span>\n \t\t<\/div>\n

                    \n \t\t<\/li>\n<\/ol>\n<\/li>\n

                  7. \u00a0Search for and select the appropriate driver for your printer, then click OK<\/strong>.
                    \n                    \"\"<\/a><\/p>\n
                      \n
                    1. <\/li>\n<\/ol>\n<\/li>\n
                    2. Click Add<\/strong>.<\/li>\n
                    3. Configure the printer’s options, and then click OK.<\/strong>
                      \n                      \"\"<\/a> \t\t<\/p>\n
                      \n \t\t\tNot sure what to enter?<\/span> \t\t\t \t\t\t\t<\/p>\n

                      \n \t\t\t\t\tIf you are unsure what options to select, you may want to contact your Office Manager or SymQuest. \t\t\t\t<\/p>\n<\/p><\/div>\n

                      \n \t\t<\/li>\n<\/ol>\n

                      \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t

                      \r\n \t\t\t

                      Optional: Configure Automatic Passwords\/Print Codes on Konica Minolta Printers<\/h3><\/div>\r\n \t\t\t
                      \r\n \t\t\t\t
                      \r\n \t\t\t\t\t<\/p>\n

                      \n \t\t\tNot for public computers<\/span> \t\t\t \t\t\t\t<\/p>\n

                      \n \t\t\t\t\t In general, print codes should not be used on public computers. \t\t\t\t<\/p>\n<\/p><\/div>\n

                      \n \t\t<\/p>\n

                        \n
                      1. In a Microsoft Office application (Microsoft Word, Microsoft Excel, etc.), press\u00a0command-p<\/strong> to access print settings.<\/li>\n
                      2. Click the Copies & Pages<\/strong> option, then select Output Method<\/strong> from the dropdown menu.
                        \n\"\"<\/a><\/li>\n
                      3. Check the Account Track<\/strong>\u00a0setting.
                        \n                        \"\"<\/a><\/li>\n
                      4. The following dialogue box will pop up.
                        \n                        \"\"<\/a><\/p>\n
                          \n
                        1. Keep the Department Name<\/strong>\u00a0empty.<\/li>\n
                        2. Enter the user\u2019s password\/print code in the Password<\/strong> field.<\/li>\n
                        3. Check the Save Settings<\/strong> and Do not show this window when setting<\/strong>\u00a0options.\n
                            \n
                          1. This allows the user to automatically apply their personal print password when printing from this computer. Shared computers should skip this section.<\/li>\n<\/ol>\n<\/li>\n
                          2. Press OK<\/strong><\/li>\n<\/ol>\n<\/li>\n
                          3. Close the print settings.<\/li>\n<\/ol>\n

                            \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t

                            \r\n \t\t\t

                            Optional: Configure Automatic Passwords\/Print Codes on Kyocera Printers<\/h3><\/div>\r\n \t\t\t
                            \r\n \t\t\t\t
                            \r\n \t\t\t\t\t<\/p>\n

                            \n \t\t\tNot for public computers<\/span> \t\t\t \t\t\t\t<\/p>\n

                            \n \t\t\t\t\t In general, print codes should not be used on public computers. \t\t\t\t<\/p>\n<\/p><\/div>\n

                            \n \t\t<\/p>\n

                              \n
                            1. Once the printer is added to the computer, open up the Kyocera Print Panel<\/strong> program, which is installed along with the printer drivers.<\/li>\n
                            2. Select the correct device from the list, then select Job<\/strong> from the left hand menu.\"\"<\/a><\/li>\n
                            3. Turn on the check mark<\/strong> next by the icon for Job Accounting<\/strong> then enter your Account ID\/print code in the box underneath Account ID<\/strong>.<\/li>\n
                            4. Click OK<\/strong> or Apply<\/strong>.\"\"<\/a>\n
                              \n \t\t\tOpened Apps<\/span> \t\t\t \t\t\t\t<\/p>\n

                              \n \t\t\t\t\tIf any apps are open which use printer settings while this setting is changed (Word, Preview, Firefox<\/strong>, etc.), they’ll have to be restarted to pull in the newly-changed setting. \t\t\t\t<\/p>\n<\/p><\/div>\n

                              \n \t\t<\/li>\n<\/ol>\n

                              \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n

                              Advanced Configuration, Troubleshooting, and Descriptions<\/h2>\n \t\t
                              \r\n \t\t\t

                              Clearing a Jammed Queue<\/h3><\/div>\r\n \t\t\t
                              \r\n \t\t\t\t
                              \r\n \t\t\t\t\t<\/p>\n

                              In situations where a job becomes stuck, and manually deleting the job on the sever does not work, you may need to manually remove all jobs from the print queue.<\/p>\n

                              Services | Print Spooler | Stop<\/p>\n

                                \n
                              1. Open the C:\\Windows\\System32\\spool\\PRINTERS directory<\/li>\n
                              2. select all items and delete them.<\/li>\n
                              3. Restart the Print Spooler<\/li>\n<\/ol>\n

                                \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t

                                \r\n \t\t\t

                                General Printer Driver Information<\/h3><\/div>\r\n \t\t\t
                                \r\n \t\t\t\t
                                \r\n \t\t\t\t\t<\/p>\n

                                You do not need to install printer drives when adding a print queue from the print server, as drivers are managed and installed server-side.<\/p>\n

                                A printer driver is a set of files that enable the printer and you operating system to communicate with each other. All printers require drivers, regardless of how you obtain them or what way you use them. Default drivers may provide sufficient functionality for most printing needs, but we recommend installing printer specific drives when possible.<\/p>\n

                                You can find Operating System specific instructions in the macOS and Windows sections below.\u00a0The download site for Konica Minolta is: https:\/\/www.biz.konicaminolta.com\/download\/driver.html<\/strong><\/a>.<\/p>\n

                                The driver name may not exactly match the model. The two most common drivers are C368SeriesPCL (C308 and C368 copiers) and C658SeriesPCL (C458, C558 copiers). The last number in the series number (8 in these cases) should be checked against your model.<\/p>\n

                                In general, we use:<\/p>\n