{"id":23507,"date":"2022-12-06T13:40:09","date_gmt":"2022-12-06T18:40:09","guid":{"rendered":"https:\/\/www.uvm.edu\/it\/dev\/kb\/?post_type=ht_kb&#038;p=23507"},"modified":"2025-06-04T16:44:48","modified_gmt":"2025-06-04T20:44:48","slug":"reactivating-the-duo-app-after-getting-a-new-phone","status":"publish","type":"ht_kb","link":"https:\/\/www.uvm.edu\/it\/dev\/kb\/article\/reactivating-the-duo-app-after-getting-a-new-phone\/","title":{"rendered":"Reactivating the Duo Mobile App"},"content":{"rendered":"<p style=\"text-align: left;\"><a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/11\/duo-logo-e1529349273217.jpg\" rel=\"lightbox-0\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-23509 alignleft\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/11\/duo-logo-e1529349273217.jpg\" alt=\"\" width=\"225\" height=\"225\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/11\/duo-logo-e1529349273217.jpg 200w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/11\/duo-logo-e1529349273217-150x150.jpg 150w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/11\/duo-logo-e1529349273217-50x50.jpg 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/11\/duo-logo-e1529349273217-60x60.jpg 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/11\/duo-logo-e1529349273217-100x100.jpg 100w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/><\/a>The Duo Mobile App is the recommended Duo MFA option at UVM. When first set up, the app directly links your specific device to UVM&#8217;s Duo system.<\/p>\n<p style=\"text-align: left;\">This means that if you get a new phone, you will lose the ability to receive push notifications, even if you still have the same phone number as before and even if you transferred the app&#8217;s data over to the new phone through something like Apple&#8217;s migration assistant.<\/p>\n    \t\t<div class=\"hts-messages hts-messages--info  hts-messages--withtitle  \"   >\r\n    \t\t\t<span class=\"hts-messages__title\">Already have a phone number added for Duo telephony verification?<\/span>    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\t<span class=\"ui-provider cdp cdq bbi cdr cds cdt cdu cdv cdw cdx cdy cdz cea ceb cec ced cee cef ceg ceh cei cej cek cel cem cen ceo cep ceq cer ces cet ceu cev cew\" dir=\"ltr\">The reactivation process outlined here can also be used for first-time activation of the Duo Mobile app on your mobile device if the device has previously been set up for Duo telephony authentication only (i.e. set to receive authentication requests via text or call).<\/span>    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n<h2>Duo Instant Restore<\/h2>\n<p>If you&#8217;ve enabled the Duo Restore feature on your phone, you can migrate your Duo accounts to a new device using Instant Restore.<\/p>\n    \t\t<div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \"   >\r\n    \t\t\t<span class=\"hts-messages__title\">Does not work cross-platform<\/span>    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tDuo Instant Restore only works when migrating accounts between two devices of the same operating system type. If you need to move your account from an Android to an iPhone or vice-versa, please see <strong>Manually Reactivate your Duo Device<\/strong> below.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>iOS - Enabling Duo Restore<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>On an iOS device, there are only two things you need to do to enable Duo Restore:<\/p>\n<ul>\n<li>Ensure that you&#8217;re running an updated version of the Duo Mobile app<\/li>\n<li>Back up your device to iCloud with iCloud Keychain enabled<\/li>\n<\/ul>\n<p>As long as these conditions are met, iCloud will automatically back up your UVM Duo account nightly.<\/p>\n<p><div class=\"hts-messages hts-messages--alert  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Does not apply to third-party accounts<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tThese automatic backups only include fully Duo-protected accounts, including your UVM account. If you also use the Duo app to generate passcodes for other web services like Facebook or Snapchat, see <strong>Enable Duo Restore for Third-Party Accounts<\/strong> in <a href=\"https:\/\/guide.duo.com\/duo-restore\" target=\"_blank\" rel=\"noopener\">Duo&#8217;s detailed guide.<\/a>    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>iOS - Using Instant Restore<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>The Instant Restore feature will only work if Duo Restore is enabled on the old device (see <strong>iOS &#8211; Enabling Duo Restore<\/strong> above).<\/p>\n<ol>\n<li>On your new device, sign in to iCloud and <a href=\"https:\/\/support.apple.com\/en-us\/118105\" target=\"_blank\" rel=\"noopener\">Restore your device from an iCloud backup<\/a>.<\/li>\n<li>Make sure <a href=\"https:\/\/support.apple.com\/en-us\/109016\" target=\"_blank\" rel=\"noopener\">iCloud Keychain is enabled<\/a> on the new device.<\/li>\n<li>Install the Duo Mobile app (published by Duo Security LLC) from the App Store.<\/li>\n<li>Open the Duo Mobile app and tap <strong>Continue<\/strong>. Duo Mobile should automatically locate your iCloud backup and migrate your Duo accounts to the new device.<\/li>\n<li>Duo will send a push notification to your old device stating that your account was migrated to a new device. Tap\u00a0<strong>Yes<\/strong> to confirm this and to deactivate the account on the old device.<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Android - Enabling Duo Restore<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>Automatic backups require that your device has a PIN, password, or pattern unlock. If you can&#8217;t use these unlock options on your device, please see <strong>Android (Legacy) &#8211; Enabling Duo Restore<\/strong> below.<\/p>\n<p><div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Android Settings interfaces may vary<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tDifferent phone manufacturers use different interfaces. The first three steps may look very different on your phone.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<ol>\n<li>Locate the <strong>Backup<\/strong> page in your Settings app.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackup.png\" rel=\"lightbox-1\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-31323\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackup-250x300.png\" alt=\"Backups in the Android Settings app.\" width=\"250\" height=\"300\" \/><\/a><\/li>\n<li>If you&#8217;re already using Google backups, ensure that App Data or Other Device Data is backed up.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackedUp.png\" rel=\"lightbox-2\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-31324\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidSettingsBackedUp-182x300.png\" alt=\"App data is backed up.\" width=\"182\" height=\"300\" \/><\/a><\/li>\n<li>If you did not previously have Google backups enabled, check the box for App Data or Other Device Data and then tap <strong>Confirm<\/strong>.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidBackupAppData.png\" rel=\"lightbox-3\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-31327\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidBackupAppData-184x300.png\" alt=\"Backing up App Data.\" width=\"184\" height=\"300\" \/><\/a><\/li>\n<li>If you don&#8217;t have a backup yet, tap <strong>Back up now<\/strong> to create your first backup.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidInitialBackup.png\" rel=\"lightbox-4\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-31328\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/AndroidInitialBackup-185x300.png\" alt=\"Creating an initial Google backup.\" width=\"185\" height=\"300\" \/><\/a><\/li>\n<li>Open the Duo Mobile app and tap the three lines in the top-left to open the menu.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoMenu.png\" rel=\"lightbox-5\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-31319\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoMenu-300x250.png\" alt=\"Opening the Duo Mobile menu.\" width=\"300\" height=\"250\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/DuoMenu-300x250.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/DuoMenu-1024x852.png 1024w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/DuoMenu-768x639.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/DuoMenu-50x42.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/DuoMenu-60x50.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/DuoMenu-100x83.png 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/DuoMenu.png 1080w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<li>Tap <strong>Settings<\/strong> in the menu.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoSettings.png\" rel=\"lightbox-6\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-31320\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoSettings-275x300.png\" alt=\"Opening Settings in Duo Mobile.\" width=\"275\" height=\"300\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/DuoSettings-275x300.png 275w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/DuoSettings-937x1024.png 937w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/DuoSettings-768x839.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/DuoSettings-46x50.png 46w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/DuoSettings-55x60.png 55w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/DuoSettings-92x100.png 92w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/DuoSettings.png 1080w\" sizes=\"auto, (max-width: 275px) 100vw, 275px\" \/><\/a><\/li>\n<li>Tap <strong>Duo Instant Restore<\/strong>.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoInstantRestore.png\" rel=\"lightbox-7\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-31321\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/DuoInstantRestore-300x244.png\" alt=\"Navigating to Duo Instant Restore settings.\" width=\"300\" height=\"244\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/DuoInstantRestore-300x244.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/DuoInstantRestore-1024x834.png 1024w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/DuoInstantRestore-768x626.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/DuoInstantRestore-50x41.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/DuoInstantRestore-60x49.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/DuoInstantRestore-100x81.png 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/DuoInstantRestore.png 1080w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<li>If this page says you have Duo accounts pending backup, try going back to the <strong>Settings<\/strong> app and tapping the <strong>Back up now<\/strong> option. Otherwise, your Duo backups should be all set.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/InstantRestoreSynced.png\" rel=\"lightbox-8\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-31318\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/InstantRestoreSynced-300x294.png\" alt=\"Duo Instant Restore is enabled.\" width=\"300\" height=\"294\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/InstantRestoreSynced-300x294.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/InstantRestoreSynced-1024x1005.png 1024w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/InstantRestoreSynced-768x754.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/InstantRestoreSynced-50x50.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/InstantRestoreSynced-60x60.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/InstantRestoreSynced-100x98.png 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/InstantRestoreSynced.png 1080w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>\n<div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Want to back up third-party accounts as well?<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tIf you use the Duo Mobile app for other web services like Facebook or Snapchat, you can ensure that the <strong>Automatically reconnect third-party accounts from cloud<\/strong> option is enabled here.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Android - Using Instant Restore<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>The Instant Restore feature will only work if Duo Restore is enabled on the old device (see <strong>Android &#8211; Enabling Duo Restore<\/strong> above).<\/p>\n<ol>\n<li>When you set up your new device, sign in to the Google account that you used to back up the old device.<\/li>\n<li>Choose to restore your old device backup from the cloud.<\/li>\n<li>Install the Duo Mobile app (published by Duo Security LLC) from the Google Play Store.<\/li>\n<li>Open Duo Mobile on the new device. The app should automatically restore your accounts.<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Android (Legacy) - Enabling Duo Restore<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>This Legacy Android option does not work as well or as easily as the standard option, but has fewer requirements. If you use a PIN, password, or Pattern Unlock on your phone, you&#8217;ll have a better experience with <strong>Android &#8211; Enabling Duo Restore<\/strong> above.<\/p>\n<p><div class=\"hts-messages hts-messages--alert  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Restoring will require access to the old phone<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tWhen backing up using this method, restoring your Duo accounts to the new phone will require scanning a QR code generated from your old phone&#8217;s Duo app. If this will not be an option for you, we recommend generating a set of offline codes <a href=\"https:\/\/www.uvm.edu\/it\/kb\/article\/duo-multi-factor-authentication\/\" target=\"_blank\" rel=\"noopener\">using the directions in this guide<\/a>. This will make manually reactivating the app on your new phone much easier.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<ol>\n<li>Open the Duo Mobile app and tap the three lines in the top-left to open the menu.<\/li>\n<li>Tap <strong>Settings<\/strong>, and then tap <strong>Duo Restore<\/strong>.\n<div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Don't see Duo Restore?<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tDepending on how updated your phone and Duo app are, you may have to instead tap <strong>Duo Instant Restore<\/strong> and then <strong>Looking for Google Drive restore settings?<\/strong>    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/li>\n<li>Tap <strong>Backup accounts with Google Drive<\/strong>, and then select or add the Google account you&#8217;d like to use.<\/li>\n<li>When prompted, grant Duo Mobile permission to use Google Drive. If you don&#8217;t use any third-party accounts like Facebook or Snapchat, you should be all set.<\/li>\n<li>If you would like to back up any third-party accounts, tap <strong>Automatically reconnect third-party accounts.<\/strong> This will prompt you to create a recovery password.\n<div class=\"hts-messages hts-messages--danger  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Do not lose this password!<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tWhen migrating your accounts to a new device, you will need to enter this password to recover your third-party accounts. Duo cannot recover this password for you, so if you forget it you will need to reach out to these third-party services individually for recovery.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Android (Legacy) - Using Instant Restore<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p><div class=\"hts-messages hts-messages--alert  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Requires access to the old device<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tThe Instant Restore feature will only work if Duo Restore is enabled on the old device (see Android (Legacy) &#8211; Enabling Duo Restore above). You must also have access to the Duo Mobile app on your old device. If you don&#8217;t have this access, see Manually Reactivate your Duo Device below.<\/p>\n<p>If you&#8217;d like to restore third-party accounts such as Facebook or Snapchat as well, you will also need the password you created when making the backup on your old device.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<ol>\n<li>On your new device, install the Duo Mobile app (published by Duo Security LLC) from the Google Play Store.<\/li>\n<li>Open the Duo Mobile app, tap <strong>I have existing accounts<\/strong>, and select the Google account you used to back up Duo.\n<div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Is Duo asking for a password?<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tIf Duo Mobile asks you for a password here, it&#8217;s looking for the one you created when backing up your third-party accounts.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/li>\n<li>When asked if you have your old phone, tap <strong>Yes, continue setup<\/strong>.<\/li>\n<li>On your old phone, open the Duo Mobile app and tap the three lines in the top-left to open the menu.<\/li>\n<li>Tap\u00a0<strong>Settings<\/strong>, then under <strong>Connect a new phone<\/strong> tap <strong>View QR Code<\/strong>.<\/li>\n<li>On your new phone, tap <strong>Scan QR Code<\/strong> and scan the code displayed on your old phone. Duo Mobile will locate your backed-up accounts and notify you when it successfully completes.\n<div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Third-party accounts not syncing?<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tIf you never were asked to enter the password you created when backing up your third-party accounts, try going back to step 2 and see if trying again gives you the prompt.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n<h2>Manually Reactivate your Duo Device<\/h2>\n<p>To reactivate Duo manually, you need to have access to the original phone number that was used with Duo or access to a device that is still able to authenticate. If you got a new phone number and cannot receive texts or calls to the old number, and you do not have another Duo device, the <a href=\"https:\/\/www.uvm.edu\/it\/identity-and-account-management\">Identity and Account Management Office<\/a> will need to reset your Duo account for you.<\/p>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>I still have access to my original number<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<ol>\n<li>Visit <a href=\"https:\/\/go.uvm.edu\/multifactor\">https:\/\/go.uvm.edu\/multifactor<\/a> and log in with your UVM NetID and password.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion.png\" rel=\"lightbox-9\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-30861 size-full\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion.png\" alt=\"SSO NetID Login prompt\" width=\"291\" height=\"344\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion.png 291w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion-254x300.png 254w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion-42x50.png 42w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion-51x60.png 51w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion-85x100.png 85w\" sizes=\"auto, (max-width: 291px) 100vw, 291px\" \/><\/a><\/li>\n<li>Click <strong>Activate\/Manage Duo Security<\/strong>.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/activateManage.png\" rel=\"lightbox-10\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-27850\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/activateManage-300x86.png\" alt=\"Enroll and manage multifactor devices.\" width=\"300\" height=\"86\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/activateManage-300x86.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/activateManage-1024x292.png 1024w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/activateManage-768x219.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/activateManage-50x14.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/activateManage-1536x438.png 1536w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/activateManage-60x17.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/activateManage-100x29.png 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/activateManage.png 1701w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<li>You will be asked to authenticate with Duo. Click <strong>Other options<\/strong>.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/Picture7.png\" rel=\"lightbox-11\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-26562 size-medium\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/Picture7-249x300.png\" alt=\"Duo Push Other options link\" width=\"249\" height=\"300\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/Picture7-249x300.png 249w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/Picture7-42x50.png 42w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/Picture7-50x60.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/Picture7-83x100.png 83w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/Picture7.png 286w\" sizes=\"auto, (max-width: 249px) 100vw, 249px\" \/><\/a><\/li>\n<li>The Text and Call options should be available as shown below.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duo-options.png\" rel=\"lightbox-12\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-26560 size-medium\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duo-options-160x300.png\" alt=\"Other options to log in\" width=\"160\" height=\"300\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duo-options-160x300.png 160w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duo-options-546x1024.png 546w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duo-options-27x50.png 27w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duo-options-32x60.png 32w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duo-options-53x100.png 53w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duo-options.png 673w\" sizes=\"auto, (max-width: 160px) 100vw, 160px\" \/><\/a>\n<div class=\"hts-messages hts-messages--alert  hts-messages--withtitle  \"   >\n    \t\t\t<span class=\"hts-messages__title\">Not seeing text or call options?<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tUsers in certain roles have stricter security policies. If you don&#8217;t have the option to receive a text or call, you may have to try another method.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/li>\n<li>Once you reach the Device Management page, you should see something similar to what is shown below. Delete the current device using the Delete button to the right of the entry.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duoDeleteDevice.png\" rel=\"lightbox-13\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-27856\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duoDeleteDevice-300x84.png\" alt=\"Button to delete a Duo device.\" width=\"300\" height=\"84\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoDeleteDevice-300x84.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoDeleteDevice-1024x287.png 1024w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoDeleteDevice-768x215.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoDeleteDevice-50x14.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoDeleteDevice-1536x431.png 1536w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoDeleteDevice-60x17.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoDeleteDevice-100x28.png 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoDeleteDevice.png 1672w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<li>Click the <strong>Back to menu <\/strong>button to go back to the device management menu.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/deviceDeleted.png\" rel=\"lightbox-14\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-27851\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/deviceDeleted-300x146.png\" alt=\"Button to go back to the MFA device menu.\" width=\"300\" height=\"146\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/deviceDeleted-300x146.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/deviceDeleted-50x24.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/deviceDeleted-60x29.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/deviceDeleted-100x49.png 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/deviceDeleted.png 677w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<li>Click the <strong>Add device<\/strong> button to create a new device listing.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/addDuoDevice.png\" rel=\"lightbox-15\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-27855\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/addDuoDevice-300x152.png\" alt=\"Button to add an MFA device.\" width=\"300\" height=\"152\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/addDuoDevice-300x152.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/addDuoDevice-50x25.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/addDuoDevice-60x30.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/addDuoDevice-100x51.png 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/addDuoDevice.png 684w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<li>Fill out the device&#8217;s Type, Platform, and Phone number as accurately as you can, and then click the <strong>Add Device<\/strong> button at the bottom of the form.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/addDeviceDetails.png\" rel=\"lightbox-16\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-27853\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/addDeviceDetails-300x296.png\" alt=\"Form for adding a multifactor device.\" width=\"300\" height=\"296\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/addDeviceDetails-300x296.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/addDeviceDetails-50x50.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/addDeviceDetails-60x60.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/addDeviceDetails-100x100.png 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/addDeviceDetails.png 671w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<li>You should now receive two text messages to the number you set in the form. The first is a link to download the Duo app from the relevant app store for your phone type. If you already have the Duo app installed, you can ignore this. The second message has your activation link. Tap this link, and if your phone asks if you want to open the Duo app, accept this request.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duoActivateLink.png\" rel=\"lightbox-17\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-27854\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duoActivateLink-300x217.png\" alt=\"Text message with a link to activate the Duo app.\" width=\"300\" height=\"217\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoActivateLink-300x217.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoActivateLink-1024x741.png 1024w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoActivateLink-768x555.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoActivateLink-50x36.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoActivateLink-60x43.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoActivateLink-100x72.png 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoActivateLink.png 1080w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>\n<div class=\"hts-messages hts-messages--info  hts-messages--withtitle  \"   >\n    \t\t\t<span class=\"hts-messages__title\">Double-check these texts<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tSince the two text messages get sent at the same time, in some cases your phone might receive them out of order. Make sure you click the link in the message that says &#8220;activate&#8221;, as just clicking the link to download the Duo app won&#8217;t fully set up the app.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/li>\n<li>You should now see a tile in your Duo app that looks like the one below. If it is there, you should be all set to request and receive push notifications again.<br \/>\n<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/IMG_21CCE5683C88-1.jpeg\" rel=\"lightbox-18\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23538\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/IMG_21CCE5683C88-1.jpeg\" alt=\"Duo Mobile UVM account example\" width=\"498\" height=\"405\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/IMG_21CCE5683C88-1.jpeg 1170w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/IMG_21CCE5683C88-1-300x244.jpeg 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/IMG_21CCE5683C88-1-1024x833.jpeg 1024w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/IMG_21CCE5683C88-1-768x625.jpeg 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/IMG_21CCE5683C88-1-50x41.jpeg 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/IMG_21CCE5683C88-1-60x49.jpeg 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/IMG_21CCE5683C88-1-100x81.jpeg 100w\" sizes=\"auto, (max-width: 498px) 100vw, 498px\" \/><\/a>If you see two University of Vermont tiles, one likely says it is disconnected and\/or is not offering the 6-digit code as shown above. You can click the three dots as shown at the top right of the tile and select Delete, as this is just a remnant of the previous Duo connection.<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>I have another Duo device<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<ol>\n<li>Visit <a href=\"https:\/\/go.uvm.edu\/multifactor\">https:\/\/go.uvm.edu\/multifactor<\/a> and log in with your UVM NetID and password.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion.png\" rel=\"lightbox-9\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-30861 size-full\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion.png\" alt=\"SSO NetID Login prompt\" width=\"291\" height=\"344\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion.png 291w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion-254x300.png 254w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion-42x50.png 42w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion-51x60.png 51w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/03\/SSO_Login_ShieldVersion-85x100.png 85w\" sizes=\"auto, (max-width: 291px) 100vw, 291px\" \/><\/a><\/li>\n<li>Click <strong>Activate\/Manage Duo Security<\/strong>.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/activateManage.png\" rel=\"lightbox-10\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-27850\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/activateManage-300x86.png\" alt=\"Enroll and manage multifactor devices.\" width=\"300\" height=\"86\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/activateManage-300x86.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/activateManage-1024x292.png 1024w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/activateManage-768x219.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/activateManage-50x14.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/activateManage-1536x438.png 1536w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/activateManage-60x17.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/activateManage-100x29.png 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/activateManage.png 1701w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<li>You will be asked to authenticate with Duo. Click <strong>Other options<\/strong>.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/Picture7.png\" rel=\"lightbox-11\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-26562 size-medium\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/Picture7-249x300.png\" alt=\"Duo Push Other options link\" width=\"249\" height=\"300\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/Picture7-249x300.png 249w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/Picture7-42x50.png 42w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/Picture7-50x60.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/Picture7-83x100.png 83w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/Picture7.png 286w\" sizes=\"auto, (max-width: 249px) 100vw, 249px\" \/><\/a><\/li>\n<li>You should see your various devices and their relevant options listed together as shown below. Use your preferred method on the secondary device to get through the prompt.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duo-options.png\" rel=\"lightbox-12\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-26560 size-medium\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duo-options-160x300.png\" alt=\"Other options to log in\" width=\"160\" height=\"300\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duo-options-160x300.png 160w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duo-options-546x1024.png 546w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duo-options-27x50.png 27w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duo-options-32x60.png 32w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duo-options-53x100.png 53w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duo-options.png 673w\" sizes=\"auto, (max-width: 160px) 100vw, 160px\" \/><\/a><\/li>\n<li>Once you reach the Device Management page, you should see something similar to what is shown below. You can delete the old device using the Delete button to the right of the entry. If the old device uses the same phone number as the new device, you must delete it before attempting to add the new device.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duoDeleteDevice.png\" rel=\"lightbox-13\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-27856\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duoDeleteDevice-300x84.png\" alt=\"Button to delete a Duo device.\" width=\"300\" height=\"84\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoDeleteDevice-300x84.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoDeleteDevice-1024x287.png 1024w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoDeleteDevice-768x215.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoDeleteDevice-50x14.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoDeleteDevice-1536x431.png 1536w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoDeleteDevice-60x17.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoDeleteDevice-100x28.png 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoDeleteDevice.png 1672w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<li>Click the <strong>Back to menu <\/strong>button to go back to the device management menu.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/deviceDeleted.png\" rel=\"lightbox-14\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-27851\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/deviceDeleted-300x146.png\" alt=\"Button to go back to the MFA device menu.\" width=\"300\" height=\"146\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/deviceDeleted-300x146.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/deviceDeleted-50x24.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/deviceDeleted-60x29.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/deviceDeleted-100x49.png 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/deviceDeleted.png 677w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<li>Click the <strong>Add device<\/strong> button to create a new device listing.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/addDuoDevice.png\" rel=\"lightbox-15\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-27855\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/addDuoDevice-300x152.png\" alt=\"Button to add an MFA device.\" width=\"300\" height=\"152\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/addDuoDevice-300x152.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/addDuoDevice-50x25.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/addDuoDevice-60x30.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/addDuoDevice-100x51.png 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/addDuoDevice.png 684w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<li>Fill out the device&#8217;s Type, Platform, and Phone number as accurately as you can, and then click the <strong>Add Device<\/strong> button at the bottom of the form.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/addDeviceDetails.png\" rel=\"lightbox-16\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-27853\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/addDeviceDetails-300x296.png\" alt=\"Form for adding a multifactor device.\" width=\"300\" height=\"296\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/addDeviceDetails-300x296.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/addDeviceDetails-50x50.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/addDeviceDetails-60x60.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/addDeviceDetails-100x100.png 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/addDeviceDetails.png 671w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<li>You should now receive two text messages to the number you set in the form. The first is a link to download the Duo app from the relevant app store for your phone type. If you already have the Duo app installed, you can ignore this. The second message has your activation link. You can click this link, and if your phone asks if you want to open the Duo app, accept this request.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duoActivateLink.png\" rel=\"lightbox-17\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-27854\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/duoActivateLink-300x217.png\" alt=\"Text message with a link to activate the Duo app.\" width=\"300\" height=\"217\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoActivateLink-300x217.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoActivateLink-1024x741.png 1024w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoActivateLink-768x555.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoActivateLink-50x36.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoActivateLink-60x43.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoActivateLink-100x72.png 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/duoActivateLink.png 1080w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>\n<div class=\"hts-messages hts-messages--info  hts-messages--withtitle  \"   >\n    \t\t\t<span class=\"hts-messages__title\">Double-check these texts<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tSince the two text messages get sent at the same time, in some cases your phone might receive them out of order. Make sure you click the link in the message that says &#8220;activate&#8221;, as just clicking the link to download the Duo app won&#8217;t fully set up the app.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/li>\n<li>You should now see a tile in your Duo app that looks like the one below. If it is there, you should be all set to request and receive push notifications again.<br \/>\n<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/IMG_21CCE5683C88-1.jpeg\" rel=\"lightbox-18\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23538\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/12\/IMG_21CCE5683C88-1.jpeg\" alt=\"Duo Mobile UVM account example\" width=\"498\" height=\"405\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/IMG_21CCE5683C88-1.jpeg 1170w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/IMG_21CCE5683C88-1-300x244.jpeg 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/IMG_21CCE5683C88-1-1024x833.jpeg 1024w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/IMG_21CCE5683C88-1-768x625.jpeg 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/IMG_21CCE5683C88-1-50x41.jpeg 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/IMG_21CCE5683C88-1-60x49.jpeg 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/12\/IMG_21CCE5683C88-1-100x81.jpeg 100w\" sizes=\"auto, (max-width: 498px) 100vw, 498px\" \/><\/a>If you see two University of Vermont tiles, one likely says it is disconnected and\/or is not offering the 6-digit code as shown above. You can click the three dots as shown at the top right of the tile and select Delete, as this is just a remnant of the previous Duo connection.<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>I no longer have access to my original number or another Duo device<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>If you no longer have access to a previous multifactor number or device, you will need to reach out to the <a href=\"https:\/\/www.uvm.edu\/it\/identity-and-account-management\">Identity and Account Management Office<\/a> for assistance.<\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n","protected":false},"excerpt":{"rendered":"<p>The Duo Mobile App is the recommended Duo MFA option at UVM. When first set up, the app directly links your specific device to UVM&#8217;s Duo system. This means that if you get a new phone, you will lose the ability to receive push notifications, even if you still have&#8230;<\/p>\n","protected":false},"author":147,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"ht-kb-category":[254],"ht-kb-tag":[380,550,385,384,261,404],"class_list":["post-23507","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-accounts","ht_kb_tag-account","ht_kb_tag-activate","ht_kb_tag-android","ht_kb_tag-iphone","ht_kb_tag-password","ht_kb_tag-security"],"_links":{"self":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb\/23507","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/users\/147"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/comments?post=23507"}],"version-history":[{"count":38,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb\/23507\/revisions"}],"predecessor-version":[{"id":31329,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb\/23507\/revisions\/31329"}],"wp:attachment":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/media?parent=23507"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb-category?post=23507"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb-tag?post=23507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}