{"id":18378,"date":"2020-09-03T11:12:27","date_gmt":"2020-09-03T15:12:27","guid":{"rendered":"https:\/\/www.uvm.edu\/it\/dev\/kb\/?post_type=ht_kb&p=18378"},"modified":"2024-07-01T09:24:10","modified_gmt":"2024-07-01T13:24:10","slug":"clearing-teams-cache","status":"publish","type":"ht_kb","link":"https:\/\/www.uvm.edu\/it\/dev\/kb\/article\/clearing-teams-cache\/","title":{"rendered":"Microsoft Teams – Clearing the Teams Client Cache"},"content":{"rendered":"

If you’re experiencing issues with your Microsoft Teams client, clearing the cache may help.<\/p>\n \t\t

\r\n \t\t\tUsing Linux?<\/span> \t\t\t \t\t\t\t

\r\n \t\t\t\t\tMicrosoft Teams is available on Linux operating systems, but the cache clear procedure will vary widely. Try searching for “Teams clear cache” along with your OS distribution. \t\t\t\t<\/p>\r\n \t\t\t \t\t\t\r\n \t\t<\/div>\r\n \t\t\n \t\t

\r\n \t\t\t

macOS<\/h3><\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n
    \n
  1. If Teams is running, Quit<\/strong> the application. One way to do this is to is to right- or control-click the Teams icon in the dock, and select Quit<\/strong>. Do the same for Outlook.
    \n\"macOS<\/a><\/li>\n
  2. Select the Finder<\/strong> app or click the Desktop background.
    \n    \"Finder<\/a><\/li>\n
  3. Open the Go to Folder<\/strong> window. One way to do this is to click Go<\/strong> at the top of the screen and then select Go to folder…<\/strong>.
    \n    \"macOS<\/a><\/li>\n
  4. Copy and Paste the following line of text into the box that appears and hit Return<\/strong>.\n
    ~\/Library\/Group Containers\/UBF8T346G9.com.microsoft.teams<\/pre>\n<\/li>\n
  5. Move the contents of the folder to the Trash. One way to do this is to select all with control<\/strong>–A<\/strong>, right- or control-click one of the items, and then select Move to Trash<\/strong>.
    \n    \"Finder<\/a><\/li>\n
  6. Repeat steps 3-5 above deleting the items from the following folder instead:\n
    ~\/Library\/Containers\/com.microsoft.teams2<\/pre>\n<\/li>\n
  7. Relaunch Microsoft Teams.<\/li>\n<\/ol>\n
    \n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div>\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t
    \r\n    \t\t\t
    macOS (Advanced)<\/h3><\/div>\r\n    \t\t\t
    \r\n    \t\t\t\t
    \r\n    \t\t\t\t\t<\/p>\n
    \n
    \n    \t\t\t\t\tThe “Advanced” procedure outlined here utilizes the Terminal<\/strong> application. This method makes the steps more concise and unambiguous, but the use of text-based commands can be intimidating for novice users.\u00a0 In addition, this process involves clearing the Teams Identity Cache from the Keychain<\/strong>, which can solve problems that simply clearing the cache cannot.    \t\t\t\t<\/p>\n<\/p><\/div>\n
    \n    \t\t<\/p>\n
      \n
    1. If Teams is running, Quit<\/strong> the application. One way to do this is to is to right- or control-click the Teams icon in the dock, and select Quit<\/strong>. Do the same for Outlook.
      \n\"macOS<\/a><\/li>\n
    2. Open the System Settings<\/strong> app and select the Privacy & Security<\/strong> tab.<\/li>\n
    3. Scroll down to find and click Full Disk Access<\/strong>.
      \n      \"macOS<\/a><\/li>\n
    4. If Terminal <\/strong>is on the list, make sure the toggle switch to its right is toggled on. If Terminal is not <\/em>on the list, skip this step.<\/li>\n
    5. Open the Terminal<\/strong> app. One way to do this is to hold down the Command key and tap the Space bar (C<\/strong>ommand<\/strong>–S<\/strong>pace bar<\/strong>), type “terminal<\/strong>” into the Spotlight search field, and then hit Return<\/strong>.
      \n      \"macOS<\/a><\/li>\n
    6. Copy and paste the following lines of text into the Terminal window one at a time, pressing Return<\/strong> after each command.\n
      rm -rf ~\/Library\/Group Containers\/UBF8T346G9.com.microsoft.teams\r\nrm -rf ~\/Library\/Containers\/com.microsoft.teams2\r\nrm -rf ~\/Library\/Containers\/com.microsoft.teams2.respawn\r\nsecurity delete-generic-password -s OneAuthAccount\r\nopen -a Keychain\\ Access<\/pre>\n<\/li>\n
    7. From the Keychain Access<\/strong> window, select the Local Items<\/strong> tab.
      \n      \"Keychain<\/a><\/li>\n
    8. Delete the line item at the top (alphabetically) whose name is just letters and numbers.\n
      1c177758-4d6b-43dc-aaeb-3b9c42562967<\/pre>\n<\/li>\n
    9. Relaunch Microsoft Teams.<\/li>\n<\/ol>\n
      \n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div>\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t
      \r\n    \t\t\t
      Windows<\/h3><\/div>\r\n    \t\t\t
      \r\n    \t\t\t\t
      \r\n    \t\t\t\t\t<\/p>\n
      Method 1: Reset the app<\/h4>\n
        \n
      1. Open the Windows Settings<\/strong> app. One was to do this is to tap the Windows (<\/i><\/strong>) key on your keyboard, type “settings”, and then hit Enter<\/strong>.
        \n\"Windows<\/a><\/li>\n
      2. Navigate to the Apps<\/strong> > Installed apps<\/strong> section of Settings. One way to do this is to use the search bar to search for “installed apps”, and then click on the result.
        \n        \"Windows<\/a><\/li>\n
      3. Locate Microsoft Teams<\/strong> in the list of installed apps, click the three dots (<\/i><\/strong>) to the right, and then select Advanced options<\/strong>.
        \n        \"New<\/a><\/li>\n
      4. Scroll down to find the Reset<\/strong> section, and click Reset<\/strong>.
        \n        \"Windows<\/a><\/li>\n
      5. Relaunch Microsoft Teams<\/strong>.<\/li>\n<\/ol>\n
        Method 2: Delete the files<\/h4>\n
          \n
        1. If Teams is still running, Quit<\/strong> the app. One way to do this is to find the Teams icon in the “tray” in the bottom-right corner of the screen (You may have to click the up caret <\/i><\/strong>\u00a0to show hidden icons first), right<\/em>-click on it, and select Quit<\/strong>.
          \n          \"Windows<\/a><\/li>\n
        2. Open the Windows Run<\/strong> dialog box. One way to do this is to hold down the Windows key on your keyboard and tap R (<\/i> <\/strong>+ R<\/strong>).<\/li>\n
        3. In the Run<\/strong> dialog box, copy and paste the following line of text and click OK<\/strong>.\n
          %userprofile%\\appdata\\local\\Packages\\MSTeams_8wekyb3d8bbwe\\LocalCache\\Microsoft\\MSTeams<\/pre>\n
          \"Windows<\/a><\/li>\n
        4. Delete <\/strong>all files and folders in the folder that appears. One way to do this is to use Ctrl + A<\/strong> to select all files, and then tap the Delete <\/strong>key.<\/li>\n
        5. Relaunch Microsoft Teams<\/strong>.<\/li>\n<\/ol>\n
          \n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div>\r\n    \t\t<\/div>\r\n    \t\t\n","protected":false},"excerpt":{"rendered":"
          If you’re experiencing issues with your Microsoft Teams client, clearing the cache may help.<\/p>\n","protected":false},"author":41,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"ht-kb-category":[460,459],"ht-kb-tag":[],"class_list":["post-18378","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-teams","ht_kb_category-remote-instruction"],"_links":{"self":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb\/18378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/comments?post=18378"}],"version-history":[{"count":35,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb\/18378\/revisions"}],"predecessor-version":[{"id":28924,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb\/18378\/revisions\/28924"}],"wp:attachment":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/media?parent=18378"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb-category?post=18378"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb-tag?post=18378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}