

{"id":13519,"date":"2020-02-20T09:53:47","date_gmt":"2020-02-20T14:53:47","guid":{"rendered":"https:\/\/www.uvm.edu\/it\/dev\/kb\/?post_type=ht_kb&#038;p=13519"},"modified":"2024-12-05T09:49:20","modified_gmt":"2024-12-05T14:49:20","slug":"managed-software-center","status":"publish","type":"ht_kb","link":"https:\/\/www.uvm.edu\/it\/dev\/kb\/article\/managed-software-center\/","title":{"rendered":"Managed Software Center"},"content":{"rendered":"<p><a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/08\/managed-software-center-icon.png\" rel=\"lightbox-0\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-14724 alignleft\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/08\/managed-software-center-icon-1024x1024.png\" alt=\"\" width=\"105\" height=\"105\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-icon.png 1024w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-icon-300x300.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-icon-150x150.png 150w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-icon-768x768.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-icon-50x50.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-icon-60x60.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-icon-100x100.png 100w\" sizes=\"auto, (max-width: 105px) 100vw, 105px\" \/><\/a>Managed Software Center (MSC) is an open-source software deployment tool for macOS. It is sometimes referred to as &#8220;Munki,&#8221; which is the name of the backend process that runs it.<\/p>\n<p>Managed Software Center is where UVM macOS users can obtain campus-licensed software such as Microsoft Office applications, JMP, SPSS, Endnote, and more. For all intents and purposes it is a custom UVM app store.<\/p>\n<p>Managed Software Center comes pre-installed on UVM owned laptops that have been enrolled in the <a href=\"https:\/\/www.uvm.edu\/it\/kb\/article\/apple-dep\/\" target=\"_blank\" rel=\"noopener noreferrer\">Apple DEP program<\/a>, but can also be installed manually as needed.<\/p>\n<h2>Get Started<\/h2>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Install software using Managed Software Center<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<ol>\n<li>Navigate to your &#8220;<strong>Applications<\/strong>&#8221; folder and open the\u00a0<strong>&#8220;<\/strong><strong>Managed Software Center.app&#8221;<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/08\/applications-folder-managed-software-center-icon.png\" rel=\"lightbox-1\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14728\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/08\/applications-folder-managed-software-center-icon.png\" alt=\"\" width=\"87\" height=\"84\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/applications-folder-managed-software-center-icon.png 116w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/applications-folder-managed-software-center-icon-50x48.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/applications-folder-managed-software-center-icon-60x58.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/applications-folder-managed-software-center-icon-100x97.png 100w\" sizes=\"auto, (max-width: 87px) 100vw, 87px\" \/><\/a><\/strong><\/li>\n<li>Locate the software you&#8217;d like to install. Click the &#8220;<strong>Install<\/strong>&#8221; button beneath the application to start the installation process.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/08\/install-endnote-software-center.png\" rel=\"lightbox-2\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14732\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/08\/install-endnote-software-center.png\" alt=\"\" width=\"1020\" height=\"791\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/install-endnote-software-center.png 1020w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/install-endnote-software-center-300x233.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/install-endnote-software-center-768x596.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/install-endnote-software-center-50x39.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/install-endnote-software-center-60x47.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/install-endnote-software-center-100x78.png 100w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/><\/a><\/li>\n<li>An <strong>Install requested<\/strong>\u00a0message will appear, indicating that the installation has started.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/08\/pending-install-endnote.png\" rel=\"lightbox-3\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14733\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/08\/pending-install-endnote.png\" alt=\"\" width=\"266\" height=\"103\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/pending-install-endnote.png 266w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/pending-install-endnote-50x19.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/pending-install-endnote-60x23.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/pending-install-endnote-100x39.png 100w\" sizes=\"auto, (max-width: 266px) 100vw, 266px\" \/><\/a><\/li>\n<li>To view the progress of an installation, click the <strong>Updates<\/strong>\u00a0button at the top of the Managed Software Center window.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/08\/managed-software-center-updates.png\" rel=\"lightbox-4\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14729\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/08\/managed-software-center-updates.png\" alt=\"\" width=\"320\" height=\"80\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-updates.png 320w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-updates-300x75.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-updates-50x13.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-updates-60x15.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-updates-100x25.png 100w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/a>    \t\t<\/p>\n<div class=\"hts-messages hts-messages--info   hts-messages--withicon \"   >\n<p>\n    \t\t\t\t\tIf you have updates pending, you will need to click the <strong>Update All<\/strong>\u00a0button to proceed with the installation of new software.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Installing updates through Managed Software Center<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<ol>\n<li>Navigate to your <strong>Applications<\/strong>\u00a0folder and open the\u00a0<strong>Managed Software Center.app<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/08\/applications-folder-managed-software-center-icon.png\" rel=\"lightbox-1\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14728\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/08\/applications-folder-managed-software-center-icon.png\" alt=\"\" width=\"87\" height=\"84\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/applications-folder-managed-software-center-icon.png 116w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/applications-folder-managed-software-center-icon-50x48.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/applications-folder-managed-software-center-icon-60x58.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/applications-folder-managed-software-center-icon-100x97.png 100w\" sizes=\"auto, (max-width: 87px) 100vw, 87px\" \/><\/a><\/strong><\/li>\n<li>Select the <strong>Updates<\/strong>\u00a0button from the toolbar at top of the Managed Software Center window.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/08\/managed-software-center-updates.png\" rel=\"lightbox-4\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14729\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/08\/managed-software-center-updates.png\" alt=\"\" width=\"320\" height=\"80\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-updates.png 320w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-updates-300x75.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-updates-50x13.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-updates-60x15.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-updates-100x25.png 100w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/a><\/li>\n<li>All available updates will be displayed, including any pending software installations. Save any work you have open, then click the <strong>Update All<\/strong>\u00a0button.\n<ul>\n<li>You may be asked to quit any open applications to apply the updates. Some updates may require you to reboot your computer.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/08\/managed-software-center-update-window.png\" rel=\"lightbox-7\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14731\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/08\/managed-software-center-update-window.png\" alt=\"\" width=\"1014\" height=\"774\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-update-window.png 1014w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-update-window-300x229.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-update-window-768x586.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-update-window-50x38.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-update-window-60x46.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-update-window-100x76.png 100w\" sizes=\"auto, (max-width: 1014px) 100vw, 1014px\" \/><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n<h2>FAQ and Troubleshooting<\/h2>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Duplicate and Repetitive macOS upgrades<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<div class=\"hts-messages hts-messages--alert   hts-messages--withicon \"   >\n<p>\n    \t\t\t\t\tIf Managed Software Center is presenting you with an update to a new version of macOS, it can be a confusing and unintuitive process to install these updates.     \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<ol>\n<li>Launch Managed Software Center by searching with Spotlight or finding it in the Applications folder), then click the <strong>UPDATE ALL<\/strong> button<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2020\/12\/msc_updates.png\" rel=\"lightbox-8\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-19131\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2020\/12\/msc_updates.png\" alt=\"\" width=\"1255\" height=\"864\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/msc_updates.png 1255w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/msc_updates-300x207.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/msc_updates-1024x705.png 1024w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/msc_updates-768x529.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/msc_updates-50x34.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/msc_updates-60x41.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/msc_updates-100x69.png 100w\" sizes=\"auto, (max-width: 1255px) 100vw, 1255px\" \/><\/a><\/li>\n<li>Managed Software Center will tell you there are &#8220;Important Apple Updates&#8221; and that you must install them using Software Update in System Preferences. Click <strong>Install now<\/strong>.\u00a0<strong><br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2020\/12\/important_apple_update.png\" rel=\"lightbox-9\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-19132\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2020\/12\/important_apple_update.png\" alt=\"\" width=\"1255\" height=\"864\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/important_apple_update.png 1255w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/important_apple_update-300x207.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/important_apple_update-1024x705.png 1024w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/important_apple_update-768x529.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/important_apple_update-50x34.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/important_apple_update-60x41.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/important_apple_update-100x69.png 100w\" sizes=\"auto, (max-width: 1255px) 100vw, 1255px\" \/><\/a><\/strong><\/li>\n<li>You&#8217;ll be redirected to Software Update, where you may see an upgrade to the newest version of macOS available. Below this upgrade, click the blue <strong>More Info<\/strong><strong>&#8230;<\/strong> text.<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2020\/12\/more_info_macosUpdate.png\" rel=\"lightbox-10\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-19133\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2020\/12\/more_info_macosUpdate.png\" alt=\"\" width=\"780\" height=\"423\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/more_info_macosUpdate.png 780w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/more_info_macosUpdate-300x163.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/more_info_macosUpdate-768x416.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/more_info_macosUpdate-50x27.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/more_info_macosUpdate-60x33.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/more_info_macosUpdate-100x54.png 100w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" \/><\/a><\/li>\n<li>Make sure all updates are selected, then click <strong>Install Now<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2020\/12\/install_now.png\" rel=\"lightbox-11\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-19134\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2020\/12\/install_now.png\" alt=\"\" width=\"780\" height=\"454\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/install_now.png 780w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/install_now-300x175.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/install_now-768x447.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/install_now-50x29.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/install_now-60x35.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/install_now-100x58.png 100w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" \/><\/a><\/strong><\/li>\n<li>If prompted, click the <strong>Restart<\/strong> button.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2020\/12\/restart_macos_toupdate.png\" rel=\"lightbox-12\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-19136\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2020\/12\/restart_macos_toupdate.png\" alt=\"\" width=\"780\" height=\"423\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/restart_macos_toupdate.png 780w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/restart_macos_toupdate-300x163.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/restart_macos_toupdate-768x416.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/restart_macos_toupdate-50x27.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/restart_macos_toupdate-60x33.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/12\/restart_macos_toupdate-100x54.png 100w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" \/><\/a><\/li>\n<li>If you had more than one update to install, it will likely only do one at a time. After restarting you should go back to System Preferences &gt; Software Update and perform the next update if you still see &#8220;Another update is available&#8221;.<\/li>\n<li>Finally, once Software Update has no further updates to perform, you should launch Managed Software Center and finish up any updates there<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>I don't have Managed Software Center on my computer - How do I get it?<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<div class=\"hts-messages hts-messages--info   hts-messages--withicon \"   >\n<p>\n    \t\t\t\t\tUVM owned macOS computers should have the &#8220;Managed Software Center&#8221; application pre-installed. If your UVM owned computer does not have the Managed Software Center app you can install it by following the steps below:    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<p><strong>Requirements:\u00a0<\/strong><\/p>\n<ul>\n<li>An active Internet connection<\/li>\n<li>If off-campus, you need to connect using the <a href=\"https:\/\/www.uvm.edu\/it\/kb\/article\/sslvpn2\" target=\"_blank\" rel=\"noopener noreferrer\">Cisco Secure Client VPN app<\/a>.<\/li>\n<\/ul>\n<ol>\n<li>Part of the installation process will require you to reboot your Mac. <strong>Please save your work, then quit any applications you have open before proceeding.<\/strong><\/li>\n<li>Click the link below, then select &#8220;Open in Finder&#8221; to connect to the software share. You will need to enter your NetID and password to connect: <a href=\"cifs:\/\/files.uvm.edu\/shared\/software\/Deploy\/munki\/\">cifs:\/\/files.uvm.edu\/shared\/software\/Deploy\/munki\/<\/a><br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/11\/connect-to-software.png\" rel=\"lightbox-13\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14325\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/11\/connect-to-software-1024x739.png\" alt=\"\" width=\"350\" height=\"253\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/connect-to-software-1024x739.png 1024w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/connect-to-software-300x216.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/connect-to-software-768x554.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/connect-to-software-50x36.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/connect-to-software-60x43.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/connect-to-software-100x72.png 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/connect-to-software.png 1084w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><\/a><\/li>\n<li>Click-and-drag the <strong>UVM-Munki-Client.pkg<\/strong> file to the Desktop of your computer.<\/li>\n<li>Double-click the <strong>UVM-Munki-Client.pkg<\/strong> to start the installation process.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/11\/munki-uvm-pkg.png\" rel=\"lightbox-14\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14326\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/11\/munki-uvm-pkg.png\" alt=\"\" width=\"121\" height=\"132\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/munki-uvm-pkg.png 216w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/munki-uvm-pkg-46x50.png 46w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/munki-uvm-pkg-55x60.png 55w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/munki-uvm-pkg-92x100.png 92w\" sizes=\"auto, (max-width: 121px) 100vw, 121px\" \/><\/a><\/li>\n<li>Click &#8220;<strong>Continue<\/strong>&#8220;<\/li>\n<li>Click &#8220;<strong>Install<\/strong>&#8220;, you will receive a prompt to enter the password to your computer.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/11\/2mkunki.png\" rel=\"lightbox-15\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14266\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/11\/2mkunki.png\" alt=\"\" width=\"732\" height=\"550\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/2mkunki.png 732w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/2mkunki-300x225.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/2mkunki-50x38.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/2mkunki-60x45.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/2mkunki-100x75.png 100w\" sizes=\"auto, (max-width: 732px) 100vw, 732px\" \/><\/a><\/li>\n<li>The installer will remind you that a restart is required to complete the installation. Click &#8220;<strong>Continue Installation<\/strong>&#8220;.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/11\/4munki.png\" rel=\"lightbox-16\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14267\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/11\/4munki.png\" alt=\"\" width=\"732\" height=\"550\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/4munki.png 732w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/4munki-300x225.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/4munki-50x38.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/4munki-60x45.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/4munki-100x75.png 100w\" sizes=\"auto, (max-width: 732px) 100vw, 732px\" \/><\/a><\/li>\n<li>Recent versions of macOS will prompt for additional permissions. Click &#8220;<strong>OK<\/strong>&#8220;.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/11\/5munki-2.png\" rel=\"lightbox-17\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14271\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/11\/5munki-2.png\" alt=\"\" width=\"545\" height=\"268\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/5munki-2.png 545w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/5munki-2-300x148.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/5munki-2-50x25.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/5munki-2-60x30.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/5munki-2-100x49.png 100w\" sizes=\"auto, (max-width: 545px) 100vw, 545px\" \/><\/a><\/li>\n<li>The installer will prompt for a preferred software manifest. Choose &#8220;<strong>Default<\/strong>&#8220;.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/11\/6munki.png\" rel=\"lightbox-18\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14273\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/11\/6munki.png\" alt=\"\" width=\"532\" height=\"279\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/6munki.png 532w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/6munki-300x157.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/6munki-50x26.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/6munki-60x31.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/6munki-100x52.png 100w\" sizes=\"auto, (max-width: 532px) 100vw, 532px\" \/><\/a><\/li>\n<li>Choose the &#8220;<strong>Department<\/strong>&#8221; manifest.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/11\/7munki.png\" rel=\"lightbox-19\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14272\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/11\/7munki.png\" alt=\"\" width=\"532\" height=\"231\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/7munki.png 532w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/7munki-300x130.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/7munki-50x22.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/7munki-60x26.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/7munki-100x43.png 100w\" sizes=\"auto, (max-width: 532px) 100vw, 532px\" \/><\/a><\/li>\n<li>Click &#8220;<strong>Restart<\/strong>&#8221; to complete the installation.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/11\/8munki.png\" rel=\"lightbox-20\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14274\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/11\/8munki.png\" alt=\"\" width=\"732\" height=\"550\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/8munki.png 732w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/8munki-300x225.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/8munki-50x38.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/8munki-60x45.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/11\/8munki-100x75.png 100w\" sizes=\"auto, (max-width: 732px) 100vw, 732px\" \/><\/a><\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>The My Items tab shows apps stuck on 'Downloading' or 'Will be installed'<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<h3>Stuck on &#8216;Downloading&#8217;<\/h3>\n<ul>\n<li>Some of these apps are many gigabytes (GB) in size and can take anywhere from seconds to several minutes to install. \u00a0Larger applications like SPSS can take longer to download before beginning the install. The speed of the download depends on the quality of your network connection. Generally speaking, on-campus connections should be relatively speedy.<\/li>\n<li>If your network is slow or drops during install, the download may stop and fail to resume. In this case you can just click Cancel Install on the &#8220;<strong>My Items<\/strong>&#8221; tab then try again when you have a better internet connection or more time to wait for the download to complete.<\/li>\n<\/ul>\n<h3>Stuck on &#8216;Will be installed&#8217;<\/h3>\n<ul>\n<li>The &#8220;Will be installed&#8221; status usual indicates that there are pending updates that also need to be applied before the installation of your new software will begin.<\/li>\n<li>To remedy this, save any open work and then click the &#8220;Update&#8221; tab at the top of the Managed Software Center window, then click the &#8220;<strong>Update All<\/strong>&#8221; button.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/08\/managed-software-center-update-window.png\" rel=\"lightbox-7\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14731\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/08\/managed-software-center-update-window.png\" alt=\"\" width=\"1014\" height=\"774\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-update-window.png 1014w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-update-window-300x229.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-update-window-768x586.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-update-window-50x38.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-update-window-60x46.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/08\/managed-software-center-update-window-100x76.png 100w\" sizes=\"auto, (max-width: 1014px) 100vw, 1014px\" \/><\/a><\/li>\n<\/ul>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Where is the app I just installed?<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>Apps are installed to your &#8220;<strong>Applications<\/strong>&#8221; folder. If you can&#8217;t find it there, it may not be finished downloading and installing yet.<\/p>\n<p>You can check the status of the installation in the &#8220;<strong>My Items<\/strong>&#8221; and &#8220;<strong>Updates<\/strong>&#8221; tab of Managed Software Center.<\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n","protected":false},"excerpt":{"rendered":"<p>Managed Software Center (MSC) is an open-source software deployment tool for macOS. It is sometimes referred to as &#8220;Munki,&#8221; which is the name of the backend process that runs it. Managed Software Center is where UVM macOS users can obtain campus-licensed software such as Microsoft Office applications, JMP, SPSS, Endnote,&#8230;<\/p>\n","protected":false},"author":50,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"ht-kb-category":[272],"ht-kb-tag":[],"class_list":["post-13519","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-software-and-licensing"],"_links":{"self":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb\/13519","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/users\/50"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/comments?post=13519"}],"version-history":[{"count":23,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb\/13519\/revisions"}],"predecessor-version":[{"id":30420,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb\/13519\/revisions\/30420"}],"wp:attachment":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/media?parent=13519"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb-category?post=13519"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb-tag?post=13519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}