{"id":13409,"date":"2019-07-26T11:16:56","date_gmt":"2019-07-26T15:16:56","guid":{"rendered":"https:\/\/www.uvm.edu\/it\/dev\/kb\/?post_type=ht_kb&#038;p=13409"},"modified":"2025-04-03T09:11:15","modified_gmt":"2025-04-03T13:11:15","slug":"cisco-jabber","status":"publish","type":"ht_kb","link":"https:\/\/www.uvm.edu\/it\/dev\/kb\/article\/cisco-jabber\/","title":{"rendered":"Cisco Jabber"},"content":{"rendered":"<p><a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/cisco-jabber-icon.png\" rel=\"lightbox-0\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-13455\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/cisco-jabber-icon.png\" alt=\"Cisco Jabber icon\" width=\"85\" height=\"85\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/cisco-jabber-icon.png 256w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/cisco-jabber-icon-150x150.png 150w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/cisco-jabber-icon-50x50.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/cisco-jabber-icon-60x60.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/cisco-jabber-icon-100x100.png 100w\" sizes=\"auto, (max-width: 85px) 100vw, 85px\" \/><\/a>The Cisco Jabber client is a communications software that allows you to answer and make phone calls directly from your computer or mobile device. A physical desk phone is no longer required (although, you can continue to use one if that is your preference).<\/p>\n    \t\t<div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \" id=\" \"  >\r\n    \t\t\t<span class=\"hts-messages__title\">VeraSMART Work Orders<\/span>    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tThe <strong>Cisco Jabber<\/strong> service is <strong>only available to those who have already been assigned a UVM phone number. <\/strong>To Request one, an authorized user can <strong>submit a VeraSMART PHONE work order<\/strong>. Please reach out to your supervisor or department business administrator if your are unsure. When a work order has been created in VeraSMART, a work order number is generated which you can reference during any follow-up conversations.<\/p>\n<ul>\n<li><a href=\"https:\/\/tns-tracking.uvm.edu\/VeraSMART\/\">VeraSMART Login<\/a><\/li>\n<li><a href=\"https:\/\/www.uvm.edu\/sites\/default\/files\/Telecommunications-and-Network-Services\/VeraSMART_Login_instructions.pdf\">VeraSMART Login Instructions (pdf)<\/a><\/li>\n<li><a href=\"https:\/\/www.uvm.edu\/sites\/default\/files\/Telecommunications-and-Network-Services\/VeraSMART_Med_Login_instructions.pdf\">VeraSMART Med Login Instructions (pdf)<\/a><\/li>\n<\/ul>\n<p>    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n<h2>Installation &amp; Sign-In<\/h2>\n    \t\t<div class=\"hts-messages hts-messages--alert  hts-messages--withtitle hts-messages--withicon \"   >\r\n    \t\t\t<span class=\"hts-messages__title\">VPN Required for Initial Off-Campus Phone Server Connections<\/span>    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tBe sure to <a href=\"https:\/\/www.uvm.edu\/it\/kb\/article\/sslvpn2\" target=\"_blank\" rel=\"noopener\">connect to the UVM VPN using Cisco Secure Client<\/a> prior to initial setup and sign-in.<\/p>\n<p>Closing and reopening Cisco Jabber uses cached credentials and server information &#8211; you should not require an active VPN connection for subsequent sign-ins.     \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Company Portal (Windows)<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>If you have a UVM-owned and managed Windows PC, the preferred method for downloading and installing the Cisco Jabber app is through another app called Company Portal, which should already be installed.<\/p>\n<ol>\n<li>Click the \u00a0<i class=\"fa fa-windows fa- \"><\/i>\u00a0 button, search for <strong>Company Portal<\/strong>, and <strong>Open<\/strong> it up.<\/li>\n<li>Search or browse within the Company Portal app for <strong>Cisco Jabber<\/strong>, select it, and click <strong>Install<\/strong>.<\/li>\n<li>When the installation has finished, click the \u00a0<i class=\"fa fa-windows fa- \"><\/i>\u00a0 button, search for <strong>Cisco Jabber<\/strong>, and <strong>Open<\/strong> it up.<\/li>\n<li>Enter your UVM email address, then click\u00a0<strong>Continue<\/strong>.<\/li>\n<li>Enter your UVM NetID and password, then click\u00a0<strong>Sign In.<\/strong><\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Managed Software Center (macOS)<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>If you have a UVM-owned and managed Apple computer running macOS, the preferred method for downloading and installing the Cisco Jabber app is through another app called Managed Software Center, which should already be installed.<\/p>\n<ol>\n<li>open\u00a0<strong>Managed Software Center <\/strong>from your Applications folder, or by searching \u201cManaged Software Center\u201d in spotlight search.<\/li>\n<li>Search or browse within the Managed Software Center app for <strong>Cisco Jabber<\/strong>,\u00a0 and click <strong>Install<\/strong>.<\/li>\n<li>When the installation has finished, open <strong>Jabber <\/strong>from your Applications folder, or by searching \u201cJabber\u201d in spotlight search.<\/li>\n<li>Enter your UVM email address, then click\u00a0<strong>Continue<\/strong>.<\/li>\n<li>Enter your UVM NetID and password, then click\u00a0<strong>Sign In.<\/strong><\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>UVM Software Portal (Windows)<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<ol>\n<li>Download the Cisco Jabber client from the <a href=\"https:\/\/software.uvm.edu\">UVM Software Portal<\/a>.\n<ol>\n<li>Alternatively, copy the installer to your computer from the shared drive location: <strong>\\\\files.uvm.edu\\shared\\software\\Apps\\Cisco Jabber Client\\Windows\\<br \/>\n<\/strong><a href=\"https:\/\/www.uvm.edu\/it\/kb\/article\/accessing-network-folders\/#shared-folder-2\">Click here for instructions on connecting to the Shared Drive.<\/a><strong><br \/>\n<\/strong><\/li>\n<\/ol>\n<\/li>\n<li>Once the download has completed, run the installer.<\/li>\n<li>When the installation has finished, click the \u00a0<i class=\"fa fa-windows fa- \"><\/i>\u00a0 button, search for <strong>Cisco Jabber<\/strong>, and <strong>Open<\/strong> it up.<\/li>\n<li>Enter your UVM email address, then click\u00a0<strong>Continue<\/strong>.<\/li>\n<li>Enter your UVM NetID and password, then click\u00a0<strong>Sign In.<\/strong><\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>UVM Software Portal (macOS)<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<ol>\n<li>Download the Cisco Jabber client from the <a href=\"https:\/\/software.uvm.edu\">UVM Software Portal<\/a>.\n<ol>\n<li>Alternatively, copy the installer to your computer from the shared drive location: <strong>smb:\/\/files.uvm.edu\/shared\/software\/Apps\/Cisco Jabber Client\/Mac\/<br \/>\n<\/strong><a href=\"https:\/\/www.uvm.edu\/it\/kb\/article\/accessing-network-folders\/#shared-folder-2\">Click here for instructions on connecting to the Shared Drive.<\/a><strong><br \/>\n<\/strong><\/li>\n<\/ol>\n<\/li>\n<li>Once the download has completed, run the installer.<\/li>\n<li>When the installation has finished, open\u00a0<strong>Jabber <\/strong>from your Applications folder, or by searching \u201cJabber\u201d in spotlight search.<\/li>\n<li>Enter your UVM email address, then click\u00a0<strong>Continue<\/strong>.<\/li>\n<li>Enter your UVM NetID and password, then click\u00a0<strong>Sign In.<\/strong><\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>iOS<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<ol>\n<li>Install\u00a0<strong>Cisco Jabber<\/strong> from the Apple AppStore.<\/li>\n<li>Once installed, open the\u00a0<strong>Jabber<\/strong> app.<\/li>\n<li>Tap\u00a0<strong>ACCEPT<\/strong>.<\/li>\n<li>Swipe through intro screens, then tap\u00a0<strong>GET STARTED<\/strong>. You should now be prompted to hit\u00a0<strong>Allow<\/strong> on 5 permissions prompts. You must hit allow on these prompts for the app to have full functionality.<\/li>\n<li>Enter your UVM email address, then click\u00a0<strong>Continue<\/strong>.<\/li>\n<li>Enter your UVM NetID and password, then click\u00a0<strong>Sign In.<\/strong><\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Android<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<ol>\n<li>Install\u00a0<strong>Cisco Jabber<\/strong> from the Google Play Store.<\/li>\n<li>Once installed, open the\u00a0<strong>Jabber<\/strong> app.<\/li>\n<li>Tap\u00a0<strong>ACCEPT<\/strong>.<\/li>\n<li>Swipe through intro screens, then tap\u00a0<strong>GET STARTED<\/strong>. You should now be prompted to hit\u00a0<strong>Allow<\/strong> on 5 permissions prompts. You must hit allow on these prompts for the app to have full functionality.<\/li>\n<li>Enter your UVM email address, then click\u00a0<strong>Continue<\/strong>.<\/li>\n<li>Enter your UVM NetID and password, then click\u00a0<strong>Sign In.<\/strong><\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n<h2>Get Started (Windows)<\/h2>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Select which devices are used for calls<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\nBy default, Jabber may use your desk phone for all calls even if you initiate the call using the Jabber application. To change this, follow the instructions below:<\/p>\n<p>Click on the phone and call forwarding preferences icon <a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-desk-phone-icon.png\" rel=\"lightbox-1\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone size-full wp-image-15161\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-desk-phone-icon.png\" alt=\"\" width=\"34\" height=\"22\" \/><\/a> at the bottom left of the main Jabber window.<\/p>\n<div class=\"hts-messages hts-messages--info   hts-messages--withicon \"   >\n<p>\n    \t\t\t\t\tIf this setting has already been changed, it may appear as one of the following icons: <a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-computer-icon.png\" rel=\"lightbox-2\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone size-full wp-image-15162\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-computer-icon.png\" alt=\"\" width=\"33\" height=\"22\" \/><\/a> <a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-phone-disabled-icon.png\" rel=\"lightbox-3\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone size-full wp-image-15163\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-phone-disabled-icon.png\" alt=\"\" width=\"34\" height=\"22\" \/><\/a>    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<ul>\n<li>If you would like to use your computer for calls (and have incoming calls ring on both your computer and desk phone), select <strong>Use my computer for calls<\/strong>.<\/li>\n<li>To use only your desk phone for calls, select <strong>Use my desk phone for calls<\/strong>.<\/li>\n<li>To send all calls straight to voicemail, select\u00a0<strong>Forward calls to\u00a0<\/strong>&gt;\u00a0<strong>Voicemail<\/strong><\/li>\n<li>To send all calls to a different phone number, select\u00a0<strong>Forward calls to\u00a0<\/strong>&gt;\u00a0<strong>New number&#8230;\u00a0<\/strong>then enter the extension for the UVM number you wish to forward calls to (e.g., 62604).<br \/>\n<em>Calls cannot be forward to non-UVM phone numbers.<\/em><\/li>\n<\/ul>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Place a call<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t\n<div class=\"hts-messages hts-messages--alert   hts-messages--withicon \"   >\n<p><strong>To place a long distance phone call:<\/strong><br \/>\nEnter 80 + 1 + area code + phone number + 6-digit access code for long distance + #<\/p>\n<p><strong>To place an international call:<\/strong><br \/>\nEnter 80 + 011 + country code + city code + phone number + 6-digit access code for long distance + #<\/p>\n<p><strong>To place a call to a UVM number:<\/strong><br \/>\nEnter the 5 digit extension (e.g., 62604)<\/p>\n<p><strong>To place a local call:<\/strong><br \/>\nEnter 9 + phone number<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<p><div class=\"hts-messages hts-messages--danger  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Check device settings before placing a call<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tBy default, Jabber may use your desk phone for all calls even if you initiate the call using the Jabber application. This setting can be changed from the main Jabber window.<\/p>\n<p>See <strong>Select which devices are used for calls<\/strong> (above) for more information.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<p><strong>Place a call using the search or call bar<\/strong><\/p>\n<ol>\n<li>From the <strong>Search or call <\/strong>bar, type in either a phone number, name of an existing contact, or name of a user in the directory.<\/li>\n<li>Click the phone icon <img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15111\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-other-green-call-icon.png\" alt=\"Place Call icon\" width=\"30\" height=\"30\" \/> to place the call.<\/li>\n<\/ol>\n<p><strong>Place a call using the keypad<\/strong><\/p>\n<ol>\n<li>Click the Calls icon<img loading=\"lazy\" decoding=\"async\" class=\"inline-icon wp-image-15041 size-full alignnone\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/jabber-win-calls-icon.png\" alt=\"Phone icon.\" width=\"29\" height=\"27\" \/>.<\/li>\n<li>Select the keypad icon<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-keypad-icon.png\" rel=\"lightbox-4\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15043 size-full\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/jabber-keypad-icon.png\" alt=\"Keypad icon.\" width=\"18\" height=\"21\" \/><\/a>.<\/li>\n<li>Enter a phone number using the keypad.<\/li>\n<li>Click the phone icon <img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15111\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-other-green-call-icon.png\" alt=\"Place call icon.\" width=\"30\" height=\"30\" \/>to place the call.<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Answer a call<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\nWhen the Jabber application is running on your computer, incoming calls will display a notification on your screen. You can click <strong>Answer<\/strong> or <strong>Decline<\/strong> (Decline will send the call to voicemail).<\/p>\n<p><div class=\"hts-messages hts-messages--danger  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Check device settings before answering a call<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tBy default, Jabber will use your desk phone for all calls even if you click to answer the call using the Jabber application. This setting can be changed from the main Jabber window.<\/p>\n<p>See <strong>Select which devices are used for calls<\/strong> (above) for more information.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Check your voicemail<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<ol>\n<li>Click the voicemail icon <img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15092 size-full\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/jabber-voicemail-icon.png\" alt=\"Voicemail icon.\" width=\"26\" height=\"22\" \/>.<\/li>\n<li>Press the play button to listen to a voicemail.<\/li>\n<li>To delete voicemail after listening either hit the\u00a0<strong>Delete\u00a0<\/strong>key on your keyboard, or right click on the message and select <strong>Delete\u00a0<\/strong>from the list of options.<br \/>\n<em>You can also use this menu to return the call or perform other actions with the voicemail.<\/em><\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Add a contact<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\n<strong>Add a contact from the UVM directory<\/strong><\/p>\n<ol>\n<li>From the <strong>Search or call <\/strong>bar, type in the name of the UVM person you would like to add as a contact.<\/li>\n<li>Hover over the name of the person you are trying to add, then click the add contact icon <a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-add-contact-icon.png\" rel=\"lightbox-5\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15090\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-add-contact-icon.png\" alt=\"Add person icon.\" width=\"30\" height=\"30\" \/><\/a>.<br \/>\n<em>The Add New Contacts window should now pop up.<\/em><\/li>\n<li>Use the <strong>Add to:\u00a0<\/strong>drop down menu to select the contact group to which you&#8217;d like to add the new contact.<br \/>\n<em>See\u00a0<strong>Create a contact group<\/strong> for instructions on creating contact groups.<\/em><\/li>\n<li>Click\u00a0<strong>Add<\/strong>.<\/li>\n<\/ol>\n<p><strong>Add a non-UVM contact<\/strong><\/p>\n<ol>\n<li>Click the gear icon<img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15089 size-full\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/jabber-gear-icon.png\" alt=\"Gear icon.\" width=\"24\" height=\"21\" \/>at the top right of the Jabber window and select <strong>File &gt; New &gt; Custom contact<\/strong>.<\/li>\n<li>Enter a phone number for the contact and any other information you want to include, then click\u00a0<strong>Create<\/strong>.<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Create a contact group<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\nYou can create groups for your contacts (e.g., My department, Project team, etc.) to organize your contacts. You can place contacts in multiple groups.<\/p>\n<p>To create a new contact group:<\/p>\n<ol>\n<li>Click the gear icon<img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15089 size-full\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-gear-icon.png\" alt=\"Gear icon.\" width=\"24\" height=\"21\" \/>at the top right of the Jabber window and\u00a0select <strong>File &gt; New &gt; Group<\/strong>.<\/li>\n<li>Type in a name for the group in the\u00a0<strong>Group name:<\/strong> field.<\/li>\n<li>Click\u00a0<strong>Create<\/strong>.<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Transfer a call<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<ol>\n<li>Click the more call options icon<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/Screenshot-98.png\" rel=\"lightbox-6\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-14722 size-full\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/Screenshot-98-e1582317915286.png\" alt=\"Ellipse icon.\" width=\"30\" height=\"30\" \/><\/a> in the active call window.<\/li>\n<li>Select\u00a0<strong>Transfer<\/strong>. The current call will be put on hold.<\/li>\n<li>Type the name of the person or the phone number to which you want to transfer the call in the search box.<\/li>\n<li>Click the person you are trying to reach from the list of results or click the phone icon <img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15111\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-other-green-call-icon.png\" alt=\"Place call icon.\" width=\"30\" height=\"30\" \/>.<br \/>\n<em>This will start a call with the selected number.<\/em><\/li>\n<li>Click <strong>Transfer<\/strong>\u00a0to complete the transfer.<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Start a conference call<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\n<strong>Start a conference call from contacts<\/strong><\/p>\n<ol>\n<li>Select multiple contacts by holding\u00a0<strong>Ctrl<\/strong> (Windows) or \u2318 (macOS).<\/li>\n<li>Right-click any of the selected contacts and select <strong>Start conference call<\/strong>.<\/li>\n<li>Once the call window opens, click the phone icon <img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15124\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-green-solid-call-icon.png\" alt=\"Place call icon.\" width=\"31\" height=\"33\" \/>next to a participant&#8217;s name to call their number.<em><br \/>\nThe conference call will be put on hold when adding participants after the first caller has been connected.<\/em><\/li>\n<li>\u00a0When the participant picks up, the join icon <a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-waiting-to-join-icon.png\" rel=\"lightbox-7\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15134 size-full\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-waiting-to-join-icon.png\" alt=\"Join icon.\" width=\"35\" height=\"36\" \/><\/a> will appear. Click the join icon to connect them and resume the conference call.<\/li>\n<\/ol>\n<p><strong>Add participants to an ongoing call<\/strong><\/p>\n<ol>\n<li>Click the more call options icon <a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/Screenshot-98.png\" rel=\"lightbox-6\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-14722 size-full\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/Screenshot-98-e1582317915286.png\" alt=\"Ellipse icon.\" width=\"30\" height=\"30\" \/><\/a> in the active call window.<\/li>\n<li>Select\u00a0<strong>Conference<\/strong>.<br \/>\n<em>The call will switch to the conference view.<\/em><\/li>\n<li>In the <strong>Invite participants bar<\/strong>, type in either a phone number, name of an existing contact, or name of a user in the directory.\n<ul>\n<li>For a number not found in your contacts or the UVM directory, hit enter and it will begin calling the number immediately.<\/li>\n<li>For a number found in your contacts\u00a0 or the UVM directory, select them from the list of results, then\u00a0click the phone icon <img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15124\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-green-solid-call-icon.png\" alt=\"Place call icon.\" width=\"31\" height=\"33\" \/> next to a their name to call their number.<\/li>\n<\/ul>\n<p><em>The conference call will be put on hold when adding participants after the first caller has been connected.<\/em><\/li>\n<li>\u00a0When the participant picks up, the join icon <a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-waiting-to-join-icon.png\" rel=\"lightbox-7\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15134 size-full\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-waiting-to-join-icon.png\" alt=\"Join icon.\" width=\"35\" height=\"36\" \/><\/a>will appear. Click the join icon to connect them and resume the conference call.<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Adjust ringer volume<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<ol>\n<li>Click the gear icon<img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15089 size-full\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-gear-icon.png\" alt=\"Gear icon.\" width=\"24\" height=\"21\" \/>at the top right of the Jabber window and select <strong>Options&#8230;\u00a0<\/strong>from the resulting menu.<br \/>\n<em>The Preference window will pop up.<\/em><\/li>\n<li>Select\u00a0<strong>Audio<\/strong> from the options on the right.<\/li>\n<li>Adjust the\u00a0<strong>Ringer\/Alerts<\/strong> slider as needed.<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Change which audio devices on computer play ringtone<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\nIf calls are set to ring on your computer, they will ring on all audio output devices by default.<\/p>\n<ol>\n<li>Click the gear icon<img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15089 size-full\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-gear-icon.png\" alt=\"Gear icon.\" width=\"24\" height=\"21\" \/>at the top right of the Jabber window and select <strong>Options&#8230;\u00a0<\/strong>from the resulting menu.<br \/>\n<em>The Preference window will pop up.<\/em><\/li>\n<li>Select\u00a0<strong>Audio<\/strong> from the options on the right.<\/li>\n<li>Under\u00a0<strong>Ringers\/Alerts\u00a0<\/strong>select the audio device you want to play the ringer when receiving calls.<\/li>\n<li>Click\u00a0<strong>Apply<\/strong>.<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Change which audio devices are used for calls<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\nThese settings are for the audio devices\/microphones connected to your computer. To use your desk phone for calls, see <strong>Select which devices are used for calls<\/strong> (above).<\/p>\n<ol>\n<li>Click the gear icon<img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15089 size-full\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-gear-icon.png\" alt=\"Gear icon.\" width=\"24\" height=\"21\" \/>at the top right of the Jabber window and select <strong>Options&#8230;\u00a0<\/strong>from the resulting menu.<br \/>\n<em>The Preference window will pop up.<\/em><\/li>\n<li>Select\u00a0<strong>Audio<\/strong> from the options on the right.<\/li>\n<li>Select the audio devices you would like to use for calls under the <strong>Speaker <\/strong>and\u00a0<strong>Microphone<\/strong> drop down menus.<\/li>\n<li>Click\u00a0<strong>Apply<\/strong>.<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Hunt Groups (for call centers)<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>To use a hunt group, it will need to have been set up previously with UVM Telecommunications.<\/p>\n<p>To join a hunt group:<\/p>\n<ol>\n<li>Click the Hunt Group &amp; Pickup icon <a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-hunt-group-and-pickup-icon.png\" rel=\"lightbox-10\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15174 size-full\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/jabber-hunt-group-and-pickup-icon.png\" alt=\"2 overlapping squares icon.\" width=\"25\" height=\"24\" \/><\/a>.<\/li>\n<li>Click\u00a0<strong>Log in<\/strong>.<br \/>\n<em>You should now be able to receive calls from the Hunt Group.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/login-to-hunt-group-3.png\" rel=\"lightbox-11\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15616 size-full\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/login-to-hunt-group-3.png\" alt=\"Cisco Jabber Hunt Group screen.\" width=\"490\" height=\"667\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/login-to-hunt-group-3.png 490w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/login-to-hunt-group-3-220x300.png 220w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/login-to-hunt-group-3-37x50.png 37w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/login-to-hunt-group-3-44x60.png 44w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/login-to-hunt-group-3-73x100.png 73w\" sizes=\"auto, (max-width: 490px) 100vw, 490px\" \/><\/a><br \/>\n<\/em><\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n<h2>Get Started (macOS)<\/h2>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Select which devices are used for calls<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\nBy default, Jabber may use your desk phone for all calls even if you initiate the call using the Jabber application. To change this, follow the instructions below:<\/p>\n<p>Click on the phone and call forwarding preferences icon <a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-desk-phone-icon.png\" rel=\"lightbox-1\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15161 size-full\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/jabber-desk-phone-icon.png\" alt=\"Call forwarding icon.\" width=\"34\" height=\"22\" \/><\/a> at the bottom left of the main Jabber window.<\/p>\n<div class=\"hts-messages hts-messages--info   hts-messages--withicon \"   >\n<p>\n    \t\t\t\t\tIf this setting has already been changed, it may appear as one of the following icons: <a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-computer-icon.png\" rel=\"lightbox-2\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15162 size-full\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/jabber-computer-icon.png\" alt=\"Computer screen icon.\" width=\"33\" height=\"22\" \/><\/a> <a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-phone-disabled-icon.png\" rel=\"lightbox-3\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15163 size-full\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/jabber-phone-disabled-icon.png\" alt=\"Phone crossed out icon.\" width=\"34\" height=\"22\" \/><\/a>    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<ul>\n<li>If you would like to use your computer for calls (and have incoming calls ring on both your computer and desk phone), select <strong>Use my computer for calls<\/strong>.<\/li>\n<li>To use only your desk phone for calls, select <strong>Use my desk phone for calls<\/strong>.<\/li>\n<li>To send all calls straight to voicemail, select\u00a0<strong>Forward calls to\u00a0<\/strong>&gt;\u00a0<strong>Voicemail<\/strong><\/li>\n<li>To send all calls to a different phone number, select\u00a0<strong>Forward calls to\u00a0<\/strong>&gt;\u00a0<strong>New number&#8230;\u00a0<\/strong>then enter the extension for the UVM number you wish to forward calls to (e.g., 62604).<br \/>\n<em>Calls cannot be forward to non-UVM phone numbers.<\/em><\/li>\n<\/ul>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Place a call<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t\n<div class=\"hts-messages hts-messages--alert   hts-messages--withicon \"   >\n<p><strong>To place a long distance phone call:<\/strong><br \/>\nEnter 80 + 1 + area code + phone number + 6-digit access code for long distance + #<\/p>\n<p><strong>To place an international call:<\/strong><br \/>\nEnter 80 + 011 + country code + city code + phone number + 6-digit access code for long distance + #<\/p>\n<p><strong>To place a call to a UVM number:<\/strong><br \/>\nEnter the 5 digit extension (e.g., 62604)<\/p>\n<p><strong>To place a local call:<\/strong><br \/>\nEnter 9 + phone number<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<p><div class=\"hts-messages hts-messages--danger  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Check device settings before placing a call<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tBy default, Jabber may use your desk phone for all calls even if you initiate the call using the Jabber application. This setting can be changed from the main Jabber window.<\/p>\n<p>See <strong>Select which devices are used for calls<\/strong> (above) for more information.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<p><strong>Place a call using the search or call bar<\/strong><\/p>\n<ol>\n<li>From the <strong>Search or call <\/strong>bar, type in either a phone number, name of an existing contact, or name of a user in the directory.<\/li>\n<li>Click the phone icon <img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15111\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-other-green-call-icon.png\" alt=\"Place call icon.\" width=\"30\" height=\"30\" \/> to place the call.<\/li>\n<\/ol>\n<p><strong>Place a call using the keypad<\/strong><\/p>\n<ol>\n<li>Click the Calls icon<img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15041 size-full\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-win-calls-icon.png\" alt=\"Phone icon.\" width=\"29\" height=\"27\" \/>.<\/li>\n<li>Select the keypad icon<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-keypad-icon.png\" rel=\"lightbox-4\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone size-full wp-image-15043\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-keypad-icon.png\" alt=\"\" width=\"18\" height=\"21\" \/><\/a>.<\/li>\n<li>Enter a phone number using the keypad.<\/li>\n<li>Click the phone icon <img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15111\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-other-green-call-icon.png\" alt=\"Place call icon.\" width=\"30\" height=\"30\" \/>to place the call.<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Answer a call<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\nWhen the Jabber application is running on your computer, incoming calls will display a notification on your screen. You can click <strong>Answer<\/strong> or <strong>Decline<\/strong> (Decline will send the call to voicemail).<\/p>\n<p><div class=\"hts-messages hts-messages--danger  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Check device settings before answering a call<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tBy default, Jabber will use your desk phone for all calls even if you click to answer the call using the Jabber application. This setting can be changed from the main Jabber window.<\/p>\n<p>See <strong>Select which devices are used for calls<\/strong> (above) for more information.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Check your voice mail<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<ol>\n<li>Click the voicemail icon <img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15092 size-full\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-voicemail-icon.png\" alt=\"Voicemail icon.\" width=\"26\" height=\"22\" \/>.<\/li>\n<li>Press the play button to listen to a voicemail.<\/li>\n<li>To delete voicemail after listening either hit the\u00a0<strong>Delete\u00a0<\/strong>key on your keyboard, or right click on the message and select <strong>Delete\u00a0<\/strong>from the list of options.<br \/>\n<em>You can also use this menu to return the call or perform other actions with the voicemail.<\/em><\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Add a contact<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\n<strong>Add a contact from the UVM directory<\/strong><\/p>\n<ol>\n<li>From the <strong>Search or call <\/strong>bar, type in the name of the UVM person you would like to add as a contact.<\/li>\n<li>Hover over the name of the person you are trying to add, then click the add contact icon <a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-add-contact-icon.png\" rel=\"lightbox-5\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15090\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-add-contact-icon.png\" alt=\"Add person icon.\" width=\"30\" height=\"30\" \/><\/a>.<br \/>\n<em>The Add New Contacts window should now pop up.<\/em><\/li>\n<li>Use the <strong>Add to:\u00a0<\/strong>drop down menu to select the contact group to which you&#8217;d like to add the new contact.<br \/>\n<em>See\u00a0<strong>Create a contact group<\/strong> for instructions on creating contact groups.<\/em><\/li>\n<li>Click\u00a0<strong>Add<\/strong>.<\/li>\n<\/ol>\n<p><strong>Add a non-UVM contact<\/strong><\/p>\n<ol>\n<li>Click\u00a0<strong>Contacts &gt; New Custom Contact&#8230;<\/strong> on the menu bar at the top of your screen.<\/li>\n<li>Enter a phone number for the contact and any other information you want to include, then click\u00a0<strong>Create<\/strong>.<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Create a contact group<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\nYou can create groups for your contacts (e.g., My department, Project team, etc.) to organize your contacts. You can place contacts in multiple groups.<\/p>\n<p>To create a new contact group:<\/p>\n<ol>\n<li>Click\u00a0<strong>Contacts &gt; New Group&#8230;<\/strong> on the menu bar at the top of your screen.<\/li>\n<li>Type in a name for the group in the\u00a0<strong>Enter a group name:<\/strong> field.<\/li>\n<li>Click\u00a0<strong>OK<\/strong>.<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Transfer a call<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<ol>\n<li>Click the more call options icon<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/Screenshot-98.png\" rel=\"lightbox-6\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-14722 size-full\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/Screenshot-98-e1582317915286.png\" alt=\"Ellipse icon.\" width=\"30\" height=\"30\" \/><\/a> in the active call window.<\/li>\n<li>Select\u00a0<strong>Transfer<\/strong>. The current call will be put on hold.<\/li>\n<li>Type the name of the person or the phone number to which you want to transfer the call in the search box.<\/li>\n<li>Click the person you are trying to reach from the list of results or click the phone icon <img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15111\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-other-green-call-icon.png\" alt=\"Phone icon.\" width=\"30\" height=\"30\" \/>.<br \/>\n<em>This will start a call with the selected number.<\/em><\/li>\n<li>Click <strong>Transfer<\/strong>\u00a0to complete the transfer.<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Start a conference call<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p><strong>Start a conference call from contacts<\/strong><\/p>\n<ol>\n<li>Select multiple contacts by holding\u00a0<strong>Ctrl<\/strong> (Windows) or \u2318 (macOS).<\/li>\n<li>Right-click any of the selected contacts and select <strong>Start conference call<\/strong>.<\/li>\n<li>Once the call window opens, click the phone icon <img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15124\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-green-solid-call-icon.png\" alt=\"Phone icon.\" width=\"31\" height=\"33\" \/>next to a participant&#8217;s name to call their number.<em><br \/>\nThe conference call will be put on hold when adding participants after the first caller has been connected.<\/em><\/li>\n<li>\u00a0When the participant picks up, the join icon <a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-waiting-to-join-icon.png\" rel=\"lightbox-7\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15134 size-full\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-waiting-to-join-icon.png\" alt=\"Join icon.\" width=\"35\" height=\"36\" \/><\/a> will appear. Click the join icon to connect them and resume the conference call.<\/li>\n<\/ol>\n<p><strong>Add participants to an ongoing call<\/strong><\/p>\n<ol>\n<li>Click the more call options icon <a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/Screenshot-98.png\" rel=\"lightbox-6\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-14722 size-full\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/Screenshot-98-e1582317915286.png\" alt=\"Ellipse icon.\" width=\"30\" height=\"30\" \/><\/a> in the active call window.<\/li>\n<li>Select\u00a0<strong>Conference<\/strong>.<br \/>\n<em>The call will switch to the conference view.<\/em><\/li>\n<li>In the <strong>Invite participants bar<\/strong>, type in either a phone number, name of an existing contact, or name of a user in the directory.\n<ul>\n<li>For a number not found in your contacts or the UVM directory, hit enter and it will begin calling the number immediately.<\/li>\n<li>For a number found in your contacts\u00a0 or the UVM directory, select them from the list of results, then\u00a0click the phone icon <img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15124\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-green-solid-call-icon.png\" alt=\"Phone icon.\" width=\"31\" height=\"33\" \/> next to a their name to call their number.<\/li>\n<\/ul>\n<p><em>The conference call will be put on hold when adding participants after the first caller has been connected.<\/em><\/li>\n<li>\u00a0When the participant picks up, the join icon <a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-waiting-to-join-icon.png\" rel=\"lightbox-7\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15134 size-full\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-waiting-to-join-icon.png\" alt=\"Join icon.\" width=\"35\" height=\"36\" \/><\/a>will appear. Click the join icon to connect them and resume the conference call.<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Adjust ringer volume<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<ol>\n<li>Click on the phone and call forwarding preferences icon <a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-desk-phone-icon.png\" rel=\"lightbox-1\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15161 size-full\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-desk-phone-icon.png\" alt=\"Call forwarding icon.\" width=\"34\" height=\"22\" \/><\/a> <a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-computer-icon.png\" rel=\"lightbox-2\">\/<\/a><a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-computer-icon.png\" rel=\"lightbox-2\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15162 size-full\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-computer-icon.png\" alt=\"Computer monitor icon.\" width=\"33\" height=\"22\" \/><\/a>at the bottom left of the main Jabber window and select <strong>Open Call Preferences&#8230; <\/strong>from the resulting menu.<br \/>\n<em>The Calls Preferences window will pop up.<\/em><\/li>\n<li>Select the <strong>Audio\/Video<\/strong> tab.<\/li>\n<li>Adjust the\u00a0<strong>Ringer\/Alerts<\/strong> slider as needed.<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Change which audio devices on computer play ringtone<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\nIf calls are set to ring on your computer, they will ring on all audio output devices by default.<\/p>\n<ol>\n<li>Click on the phone and call forwarding preferences icon <a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-desk-phone-icon.png\" rel=\"lightbox-1\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15161 size-full\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-desk-phone-icon.png\" alt=\"Call forwarding icon.\" width=\"34\" height=\"22\" \/><\/a> <a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-computer-icon.png\" rel=\"lightbox-2\">\/<\/a><a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-computer-icon.png\" rel=\"lightbox-2\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15162 size-full\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-computer-icon.png\" alt=\"Computer monitor icon.\" width=\"33\" height=\"22\" \/><\/a>at the bottom left of the main Jabber window and select <strong>Open Call Preferences&#8230; <\/strong>from the resulting menu.<br \/>\n<em>The Calls Preferences window will pop up.<\/em><\/li>\n<li>Select the <strong>Audio\/Video<\/strong> tab.<\/li>\n<li>Under\u00a0<strong>Ringers\/Alerts\u00a0<\/strong>select the audio device you want to play the ringer when receiving calls.<\/li>\n<li>Click\u00a0<strong>Apply<\/strong>.<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Change which audio devices are used for calls<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>\nThese settings are for the audio devices\/microphones connected to your computer. To use your desk phone for calls, see <strong>Select which devices are used for calls<\/strong> (above).<\/p>\n<ol>\n<li>Click on the phone and call forwarding preferences icon <a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-desk-phone-icon.png\" rel=\"lightbox-1\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15161 size-full\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-desk-phone-icon.png\" alt=\"Call forwarding icon.\" width=\"34\" height=\"22\" \/><\/a> <a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-computer-icon.png\" rel=\"lightbox-2\">\/<\/a><a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-computer-icon.png\" rel=\"lightbox-2\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15162 size-full\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-computer-icon.png\" alt=\"Computer monitor icon.\" width=\"33\" height=\"22\" \/><\/a>at the bottom left of the main Jabber window and select <strong>Open Call Preferences&#8230; <\/strong>from the resulting menu.<br \/>\n<em>The Calls Preferences window will pop up.<\/em><\/li>\n<li>Select the <strong>Audio\/Video<\/strong> tab.<\/li>\n<li>Select the audio devices you would like to use for calls under the <strong>Speaker <\/strong>and\u00a0<strong>Microphone<\/strong> drop down menus.<\/li>\n<li>Click\u00a0<strong>Apply<\/strong>.<\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Hunt Groups (for call centers)<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>To use a hunt group, it will need to have been set up previously with UVM Telecommunications.<\/p>\n<p>To join a hunt group:<\/p>\n<ol>\n<li>Click the Hunt Group &amp; Pickup icon <a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-hunt-group-and-pickup-icon.png\" rel=\"lightbox-10\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-icon alignnone wp-image-15174 size-full\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/jabber-hunt-group-and-pickup-icon.png\" alt=\"Overlapping squares icon.\" width=\"25\" height=\"24\" \/><\/a>.<\/li>\n<li>Click\u00a0<strong>Log in<\/strong>.<br \/>\n<em>You should now be able to receive calls from the Hunt Group.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/login-to-hunt-group-3.png\" rel=\"lightbox-11\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15616 size-full\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/07\/login-to-hunt-group-3.png\" alt=\"Mac Cisco Jabber Hunt Group screen.\" width=\"490\" height=\"667\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/login-to-hunt-group-3.png 490w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/login-to-hunt-group-3-220x300.png 220w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/login-to-hunt-group-3-37x50.png 37w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/login-to-hunt-group-3-44x60.png 44w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/login-to-hunt-group-3-73x100.png 73w\" sizes=\"auto, (max-width: 490px) 100vw, 490px\" \/><\/a><br \/>\n<\/em><\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n<h2>Intrado E911 Softphone Location Manager<\/h2>\n<p>The Intrado E911 Softphone Location Manager enables emergency 911 services to accurately identify the location of a caller using <a href=\"https:\/\/www.uvm.edu\/it\/kb\/article\/cisco-jabber\/\">Cisco Jabber<\/a>. This application consists of <strong>911 Remote Location Manager<\/strong> (RLM) and <strong>Enterprise Softphone Locator<\/strong> (ESL).<\/p>\n    \t\t<div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \"   >\r\n    \t\t\t<span class=\"hts-messages__title\">On managed UVM computers, RLM and ESL are installed automatically<\/span>    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\t This is a forced install that occurs in the background silently.<\/p>\n<p>They will only run when <a href=\"https:\/\/www.uvm.edu\/it\/kb\/article\/cisco-jabber\/\">Cisco Jabber<\/a> is also running.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n<p>The 911 Remote Location Manager (RLM) runs on both Windows and macOS operating system. It works in conjunction with the Cisco Jabber phone client to interact with and detect locations.<\/p>\n    \t\t<div class=\"hts-messages hts-messages--alert  hts-messages--withtitle hts-messages--withicon \"   >\r\n    \t\t\t<span class=\"hts-messages__title\">Turn off your wireless connection if using Ethernet<\/span>    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tIf you use an Ethernet connection (either directly or via a docking station), you must turn off your wireless connection. If you are connected with both Ethernet and Wi-Fi at the same time, the Intrado E911 system will not be able to accurately determine your location.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n<p>When working remotely, you&#8217;ll be prompted to add addresses to ensure your location is correctly identified for emergency situations. When working on campus, your location will be automatically identified via the ESL.<\/p>\n    \t\t<div class=\"hts-messages hts-messages--danger  hts-messages--withtitle hts-messages--withicon \"   >\r\n    \t\t\t<span class=\"hts-messages__title\">Enter your current address when working remotely<\/span>    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tIt is your responsibility to enter your current address when working remotely so that accurate location information can be conveyed to the E911 operator.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>On Campus E911<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p><div class=\"hts-messages hts-messages--alert  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">On-campus VPN users should use the off-campus instructions<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>If you use the Cisco Secure Client VPN app to connect to SSLVPN or SSLVPN2 while <strong>on-campus<\/strong>, the E911 software will assume that you are located remotely.<\/p>\n<p><a href=\"#off-campus-e911\">Please follow the off campus instructions instead.<\/a><\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<p>When you use Cisco Jabber on campus on either a wired or wireless connection, the E911 Softphone Locator (ESL) works with the Remote Location Manager to automatically share your location with the 911 call center.<\/p>\n<p>When you start Cisco Jabber while on campus and connected to the network, after a few minutes, your location will update. Your location may also update if you move to a different location on campus and connect to a different wireless access point or data jack.<\/p>\n<p>When your location updates, you may see the following pop-up:<\/p>\n<p><a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/locationNotSet.jpg\" rel=\"lightbox-32\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23250 size-medium\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/locationNotSet-300x178.jpg\" alt=\"911 Remote Location Manager location not set message.\" width=\"300\" height=\"178\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/locationNotSet-300x178.jpg 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/locationNotSet-50x30.jpg 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/locationNotSet-60x36.jpg 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/locationNotSet-100x59.jpg 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/locationNotSet.jpg 525w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>Click\u00a0<strong>I <\/strong><strong>Agree<\/strong>, and then you&#8217;ll see one of the following:<\/p>\n<p><div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Location Updates Automatically<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tIf you are <strong>On Campus<\/strong>, your location will update automatically after a few minutes. You do not need to do anything.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<ul>\n<li><strong>Your current location is<\/strong>:\u00a0<em>Office Location<br \/>\n<\/em>This indicates your location was successfully detected.<br \/>\n<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/detectedLocation1.jpg\" rel=\"lightbox-33\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23252 size-medium\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/detectedLocation1-300x192.jpg\" alt=\"911 Remote Location Manager current location.\" width=\"300\" height=\"192\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/detectedLocation1-300x192.jpg 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/detectedLocation1-50x32.jpg 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/detectedLocation1-60x38.jpg 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/detectedLocation1-100x64.jpg 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/detectedLocation1.jpg 445w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<li><strong>Your current location is: Enterprise Default<br \/>\n<\/strong>This is the default location, indicating that ESL has not yet updated your physical location.<br \/>\n<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/defaultLocation.jpg\" rel=\"lightbox-34\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23251 size-medium\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/defaultLocation-300x189.jpg\" alt=\"911 Remote Location Manager Enterprise Default.\" width=\"300\" height=\"189\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/defaultLocation-300x189.jpg 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/defaultLocation-50x32.jpg 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/defaultLocation-60x38.jpg 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/defaultLocation-100x63.jpg 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/defaultLocation.jpg 446w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<li><strong>Your current location is:<\/strong>\u00a0<em>Office Location\u00a0<\/em>with\u00a0<strong>WIFI CALLER.LOCATION UNKNOWN<br \/>\n<\/strong>This indicates that ESL has not yet updated your\u00a0<em>wireless <\/em>location.<br \/>\n<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/09\/defaultWirelessLocationNew.jpg\" rel=\"lightbox-35\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23263 size-medium\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2022\/09\/defaultWirelessLocationNew-300x214.jpg\" alt=\"911 Remote Location Manager WIFI CALLER.\" width=\"300\" height=\"214\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/09\/defaultWirelessLocationNew-300x214.jpg 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/09\/defaultWirelessLocationNew-50x36.jpg 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/09\/defaultWirelessLocationNew-60x43.jpg 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/09\/defaultWirelessLocationNew-100x71.jpg 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2022\/09\/defaultWirelessLocationNew.jpg 408w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<\/ul>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Off Campus E911<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>The 911 Remote Location Manager (RLM) runs as a standalone application, but requires <a href=\"https:\/\/www.uvm.edu\/it\/kb\/article\/cisco-jabber\/\">Cisco Jabber<\/a> to interact with and detect locations. When working remotely, you should add or update your address to ensure your location is correctly identified for emergency situations.<\/p>\n<p><div class=\"hts-messages hts-messages--alert  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">VPN connections are assumed to be remote<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tIf you use the Cisco Secure Client VPN to connect to SSLVPN.UVM.EDU or SSLVPN2.UVM.EDU while you are using Jabber, you will be prompted to enter your current location as though you were working remotely.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<p>When RLM detects that you&#8217;re connecting to a new network, you&#8217;ll see a popup saying\u00a0<strong>Your location is currently not set<\/strong>.\u00a0<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/locationNotSet.jpg\" rel=\"lightbox-32\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23250 size-medium\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/locationNotSet-300x178.jpg\" alt=\"911 Remote Location Manager location not set message.\" width=\"300\" height=\"178\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/locationNotSet-300x178.jpg 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/locationNotSet-50x30.jpg 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/locationNotSet-60x36.jpg 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/locationNotSet-100x59.jpg 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/locationNotSet.jpg 525w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p><div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Previously set locations<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tIf this window shows a previously entered location and that location is correct, you don&#8217;t need to do anything and you can close the window.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<p>Click <strong>I Agree<\/strong>, and then you&#8217;ll see one of the following:<\/p>\n<ul>\n<li><strong>There is no address configured for your current<\/strong> <strong>location<\/strong><br \/>\n<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/setLocationWindows.jpg\" rel=\"lightbox-37\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23255 size-medium\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/setLocationWindows-300x175.jpg\" alt=\"911 Remote Location Manager no address configured.\" width=\"300\" height=\"175\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/setLocationWindows-300x175.jpg 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/setLocationWindows-50x29.jpg 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/setLocationWindows-60x35.jpg 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/setLocationWindows-100x58.jpg 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/setLocationWindows.jpg 686w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<li><strong>Your current location is:\u00a0<\/strong><em>Office Location<\/em><a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/presetLocationWindows.jpg\" rel=\"lightbox-38\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23256 size-medium\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/presetLocationWindows-300x225.jpg\" alt=\"911 Remote Location Manager current location.\" width=\"300\" height=\"225\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/presetLocationWindows-300x225.jpg 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/presetLocationWindows-50x38.jpg 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/presetLocationWindows-60x45.jpg 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/presetLocationWindows-100x75.jpg 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/presetLocationWindows.jpg 619w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/li>\n<\/ul>\n<p>To submit or update your address, click <strong>Set my Address <\/strong>or <strong>Edit my Location<\/strong>, enter your address, and then click <strong>Save<\/strong>.<a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/enterAddress.jpg\" rel=\"lightbox-39\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23257 size-medium\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/enterAddress-300x226.jpg\" alt=\"911 Remote Location Manager Edit address.\" width=\"300\" height=\"226\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/enterAddress-300x226.jpg 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/enterAddress-50x38.jpg 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/enterAddress-60x45.jpg 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/enterAddress-100x75.jpg 100w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/enterAddress.jpg 544w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>    \t\t<\/p>\n<div class=\"hts-messages hts-messages--alert  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Suggested changes<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\tYou may be prompted to adjust your entries based on address validation done by the E911 system. Suggested changes will be highlighted in yellow. If the corrections look right, click <strong>Save<\/strong> to accept the changes. Otherwise, edit the fields and try to <strong>Save<\/strong> again.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<p>The location you entered should continue to show as your current location until a network change is detected.<\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>RLM Certificate<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>When connected to Cisco Jabber remotely, if you are not connected to sslvpn(2) through the Cisco VPN, you may see the following prompt. Click <strong>OK\u00a0<\/strong>to proceed.<\/p>\n<p><a href=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/RLM_Certificate_prompt.png\" rel=\"lightbox-40\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-23337 size-full\" src=\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2019\/07\/RLM_Certificate_prompt.png\" alt=\"Confirm Certificate.\" width=\"624\" height=\"408\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/RLM_Certificate_prompt.png 624w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/RLM_Certificate_prompt-300x196.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/RLM_Certificate_prompt-50x33.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/RLM_Certificate_prompt-60x39.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/07\/RLM_Certificate_prompt-100x65.png 100w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/a><\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n<h2>Troubleshooting<\/h2>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Connection to Multiple Services failed error<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>This error is most often received by an off-campus user who is trying to sign into the Jabber client without being connected to the UVM VPN, but it may be caused in other events as well.<\/p>\n<p>Use this guide for connecting to the <a href=\"https:\/\/www.uvm.edu\/it\/kb\/article\/sslvpn2\" target=\"_blank\" rel=\"noopener\">Cisco Secure Client app to connect to the UVM VPN<\/a>, then try again.<\/p>\n<p>It may take a moment for phone services to connect after connecting to the VPN.<\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n","protected":false},"excerpt":{"rendered":"<p>The Cisco Jabber client is a communications software that allows you to answer and make phone calls directly from your computer or mobile device. A physical desk phone is no longer required (although, you can continue to use one if that is your preference). Installation &amp; Sign-In Get Started (Windows)&#8230;<\/p>\n","protected":false},"author":41,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"ht-kb-category":[411,269,273,278],"ht-kb-tag":[548,545,549,264,439],"class_list":["post-13409","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-enterprise-applications","ht_kb_category-network-and-connectivity","ht_kb_category-smart-phones-and-tablets","ht_kb_category-for-it-professionals","ht_kb_tag-cisco","ht_kb_tag-e911","ht_kb_tag-jabber","ht_kb_tag-location","ht_kb_tag-network"],"_links":{"self":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb\/13409","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/comments?post=13409"}],"version-history":[{"count":101,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb\/13409\/revisions"}],"predecessor-version":[{"id":31146,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb\/13409\/revisions\/31146"}],"wp:attachment":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/media?parent=13409"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb-category?post=13409"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb-tag?post=13409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}