- \n
- Allows multiple users to access a departmental email account without the need of sharing passwords.<\/li>\n
- \n
Allows multiple users to monitor and reply to email sent to an email address (for example, an address used specifically by your department).<\/p>\n<\/li>\n<\/ul>\n \t\t
\r\n \t\t\tWhat is a Shared Mailbox?<\/h3><\/div>\r\n \t\t\t
\r\n \t\t\t\t\r\n \t\t\t\t\t<\/p>\nAs below, those who add a Shared Mailbox to their Outlook profile can select to send a message using the Shared Mailbox (Tech Management, in this case), and can view the email folders for this Shared Mailbox.
\n![\"\"](\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/11\/SharedMailbox.png\")
<\/a>
\n![\"\"](\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/11\/SharedMailboxMultipleAccounts.png\")
<\/a><\/p>\nTo access a shared mailbox from their own account, users must first be granted Send As<\/strong> or Full Access<\/strong> permissions to the mailbox. Once that’s done, users sign into their own mailboxes and then access the shared mailbox by adding it to their Outlook profile.<\/p>\n
\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t
\r\n \t\t\tRequest a Shared Mailbox<\/h3><\/div>\r\n \t\t\t
\r\n \t\t\t\t\r\n \t\t\t\t\t\nTo request a Department Account be converted to a Shared Mailbox, an owner of the Departmental Account <\/strong>can send an email to techteam@uvm.edu<\/a> with the following information:<\/p>\n
- \n
- The NetID for the Departmental Account you wish to be converted to a Shared Mailbox\n
- \n
- If you do not already have a Departmental Account, you can apply for one here:\u00a0go.uvm.edu\/deptaccount<\/a><\/li>\n<\/ol>\n<\/li>\n
- The NetID and permission levels for all the users who should have access to this Shared Mailbox.<\/li>\n<\/ol>\n
\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t
\r\n \t\t\tShared Mailbox Permission Levels<\/h3><\/div>\r\n \t\t\t
\r\n \t\t\t\t\r\n \t\t\t\t\t<\/p>\nYou can use the following permissions with a shared mailbox.<\/p>\n
- \n
- Full Access<\/strong>: The Full Access permission lets a user log into the shared mailbox and act as the owner of that mailbox. While logged in, the user can create calendar items; read, view, delete, and change email messages; create tasks and calendar contacts. However, a user with Full Access permission can’t send email from the shared mailbox unless they also have Send As<\/strong> or Send on Behalf<\/strong> permission.<\/li>\n
- Send As<\/strong>: The Send As permission lets a user impersonate the shared mailbox when sending mail. For example, if Joe Shmoe logs into the shared mailbox “UVM Admissions” and sends an email, it will look like the UVM Admissions account sent the email.<\/li>\n
- \n
Send on Behalf<\/strong>: The Send on Behalf permission lets a user send email on behalf of the shared mailbox. For example, if Joe Shmoe logs into the shared mailbox “UVM Help Line” and sends an email, it looks like the mail was sent by “Joe Shmoe on behalf of UVM Help Line”.<\/p>\n<\/li>\n<\/ul>\n
\n \t\t\tIf both Send As and Send on Behalf are granted, Send As takes precedence<\/span>\n \t\t<\/div>\n\n \t\t<\/p>\n
\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t
\r\n \t\t\tAdjust Access Levels<\/h3><\/div>\r\n \t\t\t
\r\n \t\t\t\t\r\n \t\t\t\t\t<\/p>\nIf you wish to grant or revoke access to a Shared Mailbox, an owner of the Shared Mailbox can send an email to techteam@uvm.edu<\/a> with the NetID and permission level for any such users.<\/p>\n
\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n
Open a Shared Mailbox<\/h2>\n
Once you have been granted access to a shared mailbox and Outlook has been restarted, you may find the mailbox has automatically been added to the folder navigation pane on the left side of the Outlook window.\u00a0 If it is not automatically added, you may need to follow the steps below.<\/p>\n \t\t
\r\n \t\t\tNew Outlook (Windows)<\/h3><\/div>\r\n \t\t\t
\r\n \t\t\t\t\r\n \t\t\t\t\t<\/p>\n- \n
- From the Mail<\/strong> tab of the Outlook<\/strong> app, click the hamburger icon (<\/i><\/strong>) to Show<\/strong> the navigation pane<\/strong>.
![\"Show](\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/12\/ShowNavigationPaneButton.png\")
<\/a><\/li>\n- Hover your mouse over your @uvm.edu<\/strong> mailbox, click the ellipsis menu icon (<\/i><\/strong>), and select Add shared folder or mailbox<\/strong>.
\n![\"New](\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/12\/NewOutlookAccountEllipsis.png\")
<\/a><\/li>\n- Type all or part of the Shared Mailbox name into the search box, and select the account from the drop-down results that appear.
\n![\"New](\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/12\/SharedMailboxSearchWindow.png\")
<\/a><\/li>\n- Click Add<\/strong>.
\n![\"Add](\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/12\/Add-button.png\")
<\/a><\/li>\n- Expand the Shared with me<\/strong> folder to find the new mailbox.
\n![\"Shared](\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/12\/SharedWithMeFolders.png\")
<\/a><\/li>\n<\/ol>\n\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t
\r\n \t\t\tClassic Outlook (Windows)<\/h3><\/div>\r\n \t\t\t
\r\n \t\t\t\t\r\n \t\t\t\t\t<\/p>\n- \n
- Open the\u00a0Outlook\u00a0<\/strong>application, then click File<\/strong>.<\/li>\n
- Select\u00a0Account Settings > Account Settings…
\n![\"\"](\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/03\/Windows-add-delegate-account-1.png\")
<\/a> <\/strong><\/li>\n- Click\u00a0Change…
\n![\"\"](\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/03\/Windows-add-delegate-account-2.png\")
<\/a><\/strong><\/li>\n- Click\u00a0More Settings …
\n<\/strong>![\"\"](\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/03\/Windows-add-delegate-account-3.png\")
<\/li>\n- Select the\u00a0Advanced<\/strong> tab,\u00a0make sure the Download shared folders<\/strong> checkbox is NOT<\/strong> checked, then click Add…<\/strong>
\n![\"\"](\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/04\/WIndows-add-delegate-account-5-v3.png\")
<\/a><\/strong><\/li>\n- Type in the email address for the shared mailbox, click OK<\/strong>, then Apply<\/strong>.
\n![\"\"](\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/04\/WIndows-add-shared-mailbox-5-v2.png\")
<\/a><\/li>\n<\/ol>\n\n \t\t\tEnable the From option to <\/em>send as the shared mailbox <\/span> \t\t\t \t\t\t\t<\/p>\nYou can choose which account to send as by creating a new email and enabling the\u00a0From<\/strong> option under the options menu.<\/p>\n
![\"\"](\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2021\/01\/FromOptionsOutlook.jpg\")
<\/a><\/p>\n<\/p><\/div>\n\n \t\t<\/p>\n
\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t
\r\n \t\t\tOutlook (macOS)<\/h3><\/div>\r\n \t\t\t
\r\n \t\t\t\t\r\n \t\t\t\t\t<\/p>\n- \n
- Open Outlook and select Tools > Accounts…
![\"\"](\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/12\/macOSDelegate_OpenAccounts.jpg\")
<\/a><\/strong><\/li>\n- Click\u00a0Delegation and Sharing.
\n![\"\"](\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/12\/macOSDelegate_DelegateSharingSettings.jpg\")
<\/a><\/strong><\/li>\n- In the\u00a0Shared With Me\u00a0<\/strong>tab, click the plus (+) sign in the bottom left corner.
![\"\"](\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/12\/macOSDelegate_PlusDelegate.jpg\")
<\/a><\/li>\n- Enter the address for the shared mailbox, then click\u00a0Add.<\/strong>
![\"\"](\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/12\/macOSDelegate_SearchandSelect.jpg\")
<\/a><\/li>\n- Click\u00a0Done.<\/strong>
![\"\"](\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/12\/macOSDelegate_SettingsDone.jpg\")
<\/a><\/li>\n- Finally, you can verify the mailbox was successfully added by finding it in the sidebar.
![\"\"](\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/12\/macOSDelegate_Success.jpg\")
<\/a><\/li>\n<\/ol>\n\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t
\r\n \t\t\tOutlook Online<\/h3><\/div>\r\n \t\t\t
\r\n \t\t\t\t\r\n \t\t\t\t\t<\/p>\n- \n
- Log in to Outlook Online<\/a>.<\/li>\n
- Right-click the Folders in the left navigation pane, and then select Add shared folder or mailbox.
\n![\"\"](\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/12\/2023-04-12_13-54-17-1.png\")
<\/a><\/strong><\/li>\n- Type in the email address for the shared mailbox, select it from the results, and then click Add.<\/strong>
![\"\"](\"https:\/\/www.uvm.edu\/it\/kb\/wp-content\/uploads\/2018\/12\/2023-04-12_13-55-58.png\")
<\/a><\/li>\n<\/ol>\n\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n","protected":false},"excerpt":{"rendered":"
A shared mailbox is a mailbox that multiple users can use to read and send email messages. Shared mailboxes can also be used to provide a common calendar, allowing multiple users to schedule and view vacation time or work shifts. Why set up a shared mailbox? Allows multiple users to…<\/p>\n","protected":false},"author":41,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"ht-kb-category":[271],"ht-kb-tag":[387,386,556],"class_list":["post-11691","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-email-and-calendar","ht_kb_tag-email","ht_kb_tag-exchange","ht_kb_tag-exchange-online"],"_links":{"self":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb\/11691","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/comments?post=11691"}],"version-history":[{"count":49,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb\/11691\/revisions"}],"predecessor-version":[{"id":30068,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb\/11691\/revisions\/30068"}],"wp:attachment":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/media?parent=11691"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb-category?post=11691"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb-tag?post=11691"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- Right-click the Folders in the left navigation pane, and then select Add shared folder or mailbox.
- Click\u00a0Delegation and Sharing.
- Select\u00a0Account Settings > Account Settings…
- Hover your mouse over your @uvm.edu<\/strong> mailbox, click the ellipsis menu icon (<\/i><\/strong>), and select Add shared folder or mailbox<\/strong>.
- Send As<\/strong>: The Send As permission lets a user impersonate the shared mailbox when sending mail. For example, if Joe Shmoe logs into the shared mailbox “UVM Admissions” and sends an email, it will look like the UVM Admissions account sent the email.<\/li>\n
- The NetID and permission levels for all the users who should have access to this Shared Mailbox.<\/li>\n<\/ol>\n
- If you do not already have a Departmental Account, you can apply for one here:\u00a0go.uvm.edu\/deptaccount<\/a><\/li>\n<\/ol>\n<\/li>\n
- The NetID for the Departmental Account you wish to be converted to a Shared Mailbox\n