{"id":11124,"date":"2018-08-27T17:10:38","date_gmt":"2018-08-27T17:10:38","guid":{"rendered":"https:\/\/www.uvm.edu\/it\/dev\/kb\/?post_type=ht_kb&#038;p=11124"},"modified":"2021-06-03T10:27:06","modified_gmt":"2021-06-03T14:27:06","slug":"simplehelp-remote-support","status":"publish","type":"ht_kb","link":"https:\/\/www.uvm.edu\/it\/dev\/kb\/article\/simplehelp-remote-support\/","title":{"rendered":"SimpleHelp Remote Support"},"content":{"rendered":"<p><a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/08\/shmac_remote-support.png\" rel=\"lightbox-0\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-18497 alignleft\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/08\/shmac_remote-support.png\" alt=\"\" width=\"154\" height=\"152\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_remote-support.png 234w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_remote-support-50x50.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_remote-support-60x60.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_remote-support-100x98.png 100w\" sizes=\"auto, (max-width: 154px) 100vw, 154px\" \/><\/a>SimpleHelp Remote Support is an application used by UVM IT personnel to remotely assist with computer issues.<\/p>\n<p>In addition to the installation instructions in this article, SimpleHelp can be installed from the <a href=\"https:\/\/go.uvm.edu\/appsanywhere\">UVM Software Portal<\/a>, and is also accessible through <a href=\"https:\/\/www.uvm.edu\/it\/kb\/article\/sccm\/\">Software Center<\/a> on managed UVM Windows computers and <a href=\"https:\/\/www.uvm.edu\/it\/kb\/article\/managed-software-center\/\">Managed Software Center<\/a> on managed UVM macOS computers.<\/p>\n    \t\t<div class=\"hts-messages hts-messages--alert   hts-messages--withicon \"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tBy connecting to this service, you are giving full remote access to your system to authenticated UVM IT personnel.     \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Installing SimpleHelp<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<ol>\n<li>Visit <a href=\"http:\/\/simplehelp.uvm.edu\">simplehelp.uvm.edu<\/a>\u00a0and click\u00a0<strong>Download<\/strong>.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/08\/SH_Download.png\" rel=\"lightbox-1\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11126\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/08\/SH_Download.png\" alt=\"\" width=\"549\" height=\"313\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_Download.png 549w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_Download-300x171.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_Download-50x29.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_Download-60x34.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_Download-100x57.png 100w\" sizes=\"auto, (max-width: 549px) 100vw, 549px\" \/><\/a><\/li>\n<li>Find and open\u00a0<strong>Remote Support<\/strong>.<\/li>\n<li>Read through the disclaimer and decide if you will accept.\n<ul>\n<li>If you do not wish to accept the disclaimer, please be aware that this will affect the service level the technician can provide.\u00a0<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/08\/SH_Disclaimer.png\" rel=\"lightbox-2\"><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11127\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/08\/SH_Disclaimer.png\" alt=\"\" width=\"402\" height=\"383\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_Disclaimer.png 402w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_Disclaimer-300x286.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_Disclaimer-50x48.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_Disclaimer-60x57.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_Disclaimer-100x95.png 100w\" sizes=\"auto, (max-width: 402px) 100vw, 402px\" \/><\/a><\/li>\n<\/ul>\n<\/li>\n<li>Enter your name or NetID, then click\u00a0<strong>Submit<\/strong>.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/08\/SH_Details.png\" rel=\"lightbox-3\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11128\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/08\/SH_Details.png\" alt=\"\" width=\"404\" height=\"334\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_Details.png 404w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_Details-300x248.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_Details-50x41.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_Details-60x50.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_Details-100x83.png 100w\" sizes=\"auto, (max-width: 404px) 100vw, 404px\" \/><\/a><\/li>\n<li>You should now be connected and in the SimpleHelp queue.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/08\/SH_Connected.png\" rel=\"lightbox-4\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11129\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/08\/SH_Connected.png\" alt=\"\" width=\"444\" height=\"319\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_Connected.png 444w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_Connected-300x216.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_Connected-50x36.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_Connected-60x43.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_Connected-100x72.png 100w\" sizes=\"auto, (max-width: 444px) 100vw, 444px\" \/><\/a><\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>Enabling Remote Control<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>You may be asked to provide control to the remote technician so they can attempt various fixes directly. In the top right corner of your screen, you should see an\u00a0<strong>Access Request<\/strong><strong>\u00a0<\/strong>that looks similar to the one below. Click <strong>Grant Access<\/strong>.<\/p>\n<p><a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/08\/SH_AccessRequest.png\" rel=\"lightbox-5\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11130\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/08\/SH_AccessRequest.png\" alt=\"\" width=\"400\" height=\"245\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_AccessRequest.png 400w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_AccessRequest-300x184.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_AccessRequest-50x31.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_AccessRequest-60x37.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/SH_AccessRequest-100x61.png 100w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/a><\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\"><h3>macOS Catalina (or greater) - Security &amp; Privacy Settings<\/h3><\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p>Users running macOS 10.15 Catalina will likely be familiar with the security features included in Catalina that require your approval before running or enabling software not obtained directly from developers or from elsewhere on the internet.<\/p>\n<p>Granting UVM IT personnel control over your computer through SimpleHelp requires you to follow these steps.<\/p>\n<ol>\n<li>Open Remote Support.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/08\/shmac_remote-support.png\" rel=\"lightbox-0\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-18497\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/08\/shmac_remote-support.png\" alt=\"\" width=\"129\" height=\"127\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_remote-support.png 234w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_remote-support-50x50.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_remote-support-60x60.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_remote-support-100x98.png 100w\" sizes=\"auto, (max-width: 129px) 100vw, 129px\" \/><\/a><\/p>\n<ul>\n<li>You may be prompted to open System Preferences. If so, click\u00a0<strong>Open System Preferences<\/strong> and skip to <em>step 4<\/em>.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/08\/shmac_on-open.png\" rel=\"lightbox-7\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-18496\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/08\/shmac_on-open.png\" alt=\"\" width=\"380\" height=\"131\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_on-open.png 884w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_on-open-300x103.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_on-open-768x264.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_on-open-50x17.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_on-open-60x21.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_on-open-100x34.png 100w\" sizes=\"auto, (max-width: 380px) 100vw, 380px\" \/><\/a><\/li>\n<\/ul>\n<\/li>\n<li>Click the Apple (<i class=\"fa fa-apple \" ><\/i>) in the top left corner, and select <strong>System Preferences<\/strong>.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/04\/system-prefs.png\" rel=\"lightbox-8\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-9257\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/04\/system-prefs.png\" alt=\"\" width=\"266\" height=\"133\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/04\/system-prefs.png 266w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/04\/system-prefs-50x25.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/04\/system-prefs-60x30.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/04\/system-prefs-100x50.png 100w\" sizes=\"auto, (max-width: 266px) 100vw, 266px\" \/><\/a><\/li>\n<li>Click <strong>Security &amp; Privacy<\/strong>.<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2020\/08\/macOS-SystemPrefsSecurityPrivacy.png\" rel=\"lightbox-9\"><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-18227\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2020\/08\/macOS-SystemPrefsSecurityPrivacy.png\" alt=\"\" width=\"521\" height=\"269\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/08\/macOS-SystemPrefsSecurityPrivacy.png 1336w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/08\/macOS-SystemPrefsSecurityPrivacy-300x155.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/08\/macOS-SystemPrefsSecurityPrivacy-1024x530.png 1024w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/08\/macOS-SystemPrefsSecurityPrivacy-768x397.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/08\/macOS-SystemPrefsSecurityPrivacy-50x26.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/08\/macOS-SystemPrefsSecurityPrivacy-60x31.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2020\/08\/macOS-SystemPrefsSecurityPrivacy-100x52.png 100w\" sizes=\"auto, (max-width: 521px) 100vw, 521px\" \/><\/a><\/li>\n<li>Click the\u00a0<strong>Lock<\/strong> in the bottom left corner and enter your computer password to permit changes.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/06\/enable-changes.png\" rel=\"lightbox-10\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-16197\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2019\/06\/enable-changes.png\" alt=\"\" width=\"241\" height=\"62\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/06\/enable-changes.png 260w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/06\/enable-changes-50x13.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/06\/enable-changes-60x15.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2019\/06\/enable-changes-100x26.png 100w\" sizes=\"auto, (max-width: 241px) 100vw, 241px\" \/><\/a><\/li>\n<li>Select the <strong>Accessibility<\/strong> section, then find and\u00a0enable <strong>Remote Support<\/strong>.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/08\/shmac_accessibility.png\" rel=\"lightbox-11\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18498\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/08\/shmac_accessibility.png\" alt=\"\" width=\"1314\" height=\"804\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_accessibility.png 1314w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_accessibility-300x184.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_accessibility-1024x627.png 1024w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_accessibility-768x470.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_accessibility-50x31.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_accessibility-60x37.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_accessibility-100x61.png 100w\" sizes=\"auto, (max-width: 1314px) 100vw, 1314px\" \/><\/a><\/li>\n<li>Select the\u00a0<strong>Screen Recording<\/strong> section, and again, find and enable\u00a0<strong>Remote Support<\/strong>, then click\u00a0<strong>Quit Now<\/strong>\u00a0to close Remote Support. Quitting and reopening Remote Support is required to make these changes.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/08\/shmac_screen-recording.png\" rel=\"lightbox-12\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18499\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/08\/shmac_screen-recording.png\" alt=\"\" width=\"1312\" height=\"816\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_screen-recording.png 1312w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_screen-recording-300x187.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_screen-recording-1024x637.png 1024w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_screen-recording-768x478.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_screen-recording-50x31.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_screen-recording-60x37.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac_screen-recording-100x62.png 100w\" sizes=\"auto, (max-width: 1312px) 100vw, 1312px\" \/><\/a><\/li>\n<li>Reopen\u00a0<strong>Remote Support<\/strong>. If you see a prompt stating that &#8220;<strong>Remote Support&#8221; wants access to control &#8220;System Events&#8221;<\/strong>, click <strong>OK<\/strong>.<br \/>\n<a href=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/08\/shmac-RemoteSupportPrompt.png\" rel=\"lightbox-13\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-18500\" src=\"https:\/\/kb.helpline.w3.uvm.edu\/wp-content\/uploads\/2018\/08\/shmac-RemoteSupportPrompt.png\" alt=\"\" width=\"506\" height=\"207\" srcset=\"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac-RemoteSupportPrompt.png 840w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac-RemoteSupportPrompt-300x123.png 300w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac-RemoteSupportPrompt-768x315.png 768w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac-RemoteSupportPrompt-50x20.png 50w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac-RemoteSupportPrompt-60x25.png 60w, https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-content\/uploads\/2018\/08\/shmac-RemoteSupportPrompt-100x41.png 100w\" sizes=\"auto, (max-width: 506px) 100vw, 506px\" \/><\/a><\/li>\n<\/ol>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n","protected":false},"excerpt":{"rendered":"<p>SimpleHelp Remote Support is an application used by UVM IT personnel to remotely assist with computer issues. In addition to the installation instructions in this article, SimpleHelp can be installed from the UVM Software Portal, and is also accessible through Software Center on managed UVM Windows computers and Managed Software&#8230;<\/p>\n","protected":false},"author":119,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"ht-kb-category":[272],"ht-kb-tag":[],"class_list":["post-11124","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-software-and-licensing"],"_links":{"self":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb\/11124","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/users\/119"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/comments?post=11124"}],"version-history":[{"count":13,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb\/11124\/revisions"}],"predecessor-version":[{"id":20592,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb\/11124\/revisions\/20592"}],"wp:attachment":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/media?parent=11124"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb-category?post=11124"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb-tag?post=11124"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}