{"id":10908,"date":"2018-08-21T14:36:38","date_gmt":"2018-08-21T14:36:38","guid":{"rendered":"https:\/\/www.uvm.edu\/it\/dev\/kb\/?post_type=ht_kb&p=10908"},"modified":"2025-01-29T16:10:57","modified_gmt":"2025-01-29T21:10:57","slug":"horizon-virtual-desktop","status":"publish","type":"ht_kb","link":"https:\/\/www.uvm.edu\/it\/dev\/kb\/article\/horizon-virtual-desktop\/","title":{"rendered":"UVM VDI – Sign in, Install, and Troubleshooting"},"content":{"rendered":" \t\t
\r\n \t\t\tVMWare now Omnissa<\/span> \t\t\t \t\t\t\t

\r\n \t\t\t\t\tVMWare has been acquired by a parent company, and as such, the names of their applications have changed. To open or install the VDI client application, look for “Omnissa Horizon Client” from now on (instead of “VMWare”). \t\t\t\t<\/p>\r\n \t\t\t \t\t\t\r\n \t\t<\/div>\r\n \t\t\n

UVM affiliates with access to virtual machines at UVM can connect through desktop.uvm.edu in-browser or using the Horizon Client desktop app. Instructions for each method can be found below.<\/p>\n \t\t

\r\n \t\t\tDuo Required<\/span> \t\t\t \t\t\t\t

\r\n \t\t\t\t\t<\/p>\n

If you have not set up a form of Multi-Factor authentication, you will need to do so before completing these steps. See go.uvm.edu\/mfa <\/a>for options for setting up Duo Multi-Factor authentication.<\/p>\n

\t\t\t\t<\/p>\r\n \t\t\t \t\t\t\r\n \t\t<\/div>\r\n \t\t\n

In-Browser<\/h2>\n \t\t
\r\n \t\t\t

Connecting in-browser<\/h3><\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t
    \n
  1. Navigate to\u00a0desktop.uvm.edu<\/a> in a browser (Firefox, Chrome, Safari, etc.).
    \n    \"UVM<\/a><\/li>\n
  2. Click on the HTML Access<\/strong> icon:
    \n    \"VMWare<\/a><\/li>\n
  3. Log in with UVM NetID<\/strong> and Password when prompted.
    \n    \"VMWare<\/a><\/li>\n
  4. In the\u00a0Next Code<\/strong> box enter either the number of the MFA option you would like to use, or an existing code (generated online, with the Duo Mobile app or a hardware token, or sent via SMS) in the Passcode<\/strong> field.\"VMWare<\/a><\/li>\n
  5. Once authenticated, click on the VDI pool you wish to access.
    \n<\/a>    \"Horizon<\/a><\/em><\/p>\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t<\/li>\n<\/ol>\n

    Desktop Client<\/h2>\n \t\t
    \r\n \t\t\t

    Installation - Windows<\/h3><\/div>\r\n \t\t\t
    \r\n \t\t\t\t
    \r\n \t\t\t\t\t<\/p>\n
      \n
    1. Navigate to\u00a0desktop.uvm.edu<\/a> in a browser (Firefox, Chrome, Edge, etc.)
      \n      \"UVM<\/a><\/li>\n
    2. Click on the Install<\/strong> icon. This will take you to the Omnissa All Downloads<\/strong> site.\"Horizon<\/a><\/li>\n
    3. Select\u00a0View Download Components<\/strong> to the right of Omnissa Horizon Clients<\/em><\/strong>.
      \n      \"Omnissa<\/a><\/li>\n
    4. Click Go to Downloads<\/strong> to the right of Omnissa Horizon Client for Windows<\/strong>.
      \n      \"Omnissa<\/a><\/li>\n
    5. Click the Download Now<\/strong> button, and Save<\/strong> the installer to your computer if prompted.
      \n      \"Omnissa<\/a><\/li>\n
    6. Open the downloaded file, and respond to the User Account Control<\/strong> window if prompted.<\/li>\n
    7. Click\u00a0Agree & Install <\/strong>or\u00a0Repair.<\/strong>
      \n      \"Horizon<\/a><\/li>\n
    8. Follow any steps required to complete installation. This may require a restart of your computer.<\/li>\n<\/ol>\n

      \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t

      \r\n \t\t\t

      Installation - Mac<\/h3><\/div>\r\n \t\t\t
      \r\n \t\t\t\t
      \r\n \t\t\t\t\t
        \n
      1. Navigate to\u00a0desktop.uvm.edu<\/a> in a browser (Firefox, Chrome, Safari, etc.)
        \n        \"UVM<\/a><\/li>\n
      2. Click on the Install Client<\/strong> icon. This will take you to the Omnissa All Downloads<\/strong> site.
        \n        \"Horizon<\/a><\/li>\n
      3. Select\u00a0View Download Components<\/strong> to the right of Omnissa Horizon Clients<\/em><\/strong>.
        \n        \"Omnissa<\/a><\/li>\n
      4. Select\u00a0Go to Downloads<\/strong> to the right of VMware Horizon Client for macOS<\/strong>.
        \n        \"Omnissa<\/a><\/li>\n
      5. Click Download Now<\/strong>. Then, if prompted, Allow<\/strong> downloads and Save<\/strong> the file to your computer.
        \n        \"Omnissa<\/a><\/li>\n
      6. Open the downloaded file and then double-click Omnissa Horizon Client.pkg\u00a0<\/strong>(<\/i><\/span><\/strong>).
        \n        \"Horizon<\/a><\/li>\n
      7. Follow any steps required to complete installation. You may click Move to Trash<\/strong> if prompted.
        \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t<\/li>\n<\/ol>\n \t\t
        \r\n \t\t\t

        Connecting with desktop client<\/h3><\/div>\r\n \t\t\t
        \r\n \t\t\t\t
        \r\n \t\t\t\t\t<\/p>\n
          \n
        1. Open the Horizon Client<\/strong> application. If a login window appears, skip to step 4<\/em>.
          \n          \"Horizon<\/a><\/li>\n
        2. If no servers appear, Click the plus sign button (<\/i><\/strong>) to add a New Server<\/strong>.\u00a0<\/em>Or, double-click the existing server (should be desktop.uvm.edu<\/em>) and continue to step 4<\/em>.
          \n          \"Horizon<\/a><\/em><\/li>\n
        3. Enter desktop.uvm.edu\u00a0<\/em>for the Connection Server<\/strong>, then click\u00a0Connect<\/strong>.\u00a0<\/em>Leave the Always connect<\/strong> box checked to skip steps 2 and 3<\/em> next time.
          \n          \"Horizon<\/a><\/li>\n
        4. Enter your NetID and password. Click Login <\/strong>once you have done so.
          \n          \"Horizon<\/a><\/li>\n
        5. You should now be prompted to authenticate using Duo two-factor authentication. In the\u00a0Passcode <\/strong>or Tokencode<\/strong> field, enter the number corresponding to the MFA method you’d like to use or<\/em> an existing Offline Code. I would recommend “1<\/strong>” to receive to push notification to your Duo-enabled device if you have one. Then click Login<\/strong>.
          \n          \"Horizon<\/a><\/li>\n
        6. After successfully signing in, double-click which ever Virtual Desktop group you were looking for.\u00a0(In the below example, UVM Windows Workstation and Howe Library are the only ones available to this user).
          \n<\/em>          \"Horizon<\/a><\/li>\n<\/ol>\n

          \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n

          Troubleshooting<\/h2>\n \t\t
          \r\n \t\t\t

          Access Denied<\/h3><\/div>\r\n \t\t\t
          \r\n \t\t\t\t
          \r\n \t\t\t\t\t<\/p>\n

          If you receive an Access Denied error, please check that you have added a Duo MFA device<\/a> and that you are following the proper steps for using your MFA device as described in the sections above.<\/p>\n

          \"\"<\/a><\/p>\n

          \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n","protected":false},"excerpt":{"rendered":"

          UVM affiliates with access to virtual machines at UVM can connect through desktop.uvm.edu in-browser or using the Horizon Client desktop app. Instructions for each method can be found below. In-Browser Desktop Client Troubleshooting<\/p>\n","protected":false},"author":50,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"ht-kb-category":[272],"ht-kb-tag":[378],"class_list":["post-10908","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-software-and-licensing","ht_kb_tag-virtual-votey"],"_links":{"self":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb\/10908","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/users\/50"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/comments?post=10908"}],"version-history":[{"count":62,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb\/10908\/revisions"}],"predecessor-version":[{"id":30748,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb\/10908\/revisions\/30748"}],"wp:attachment":[{"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/media?parent=10908"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb-category?post=10908"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.uvm.edu\/it\/dev\/kb\/wp-json\/wp\/v2\/ht-kb-tag?post=10908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}