{"id":10014,"date":"2018-11-21T13:51:38","date_gmt":"2018-11-21T13:51:38","guid":{"rendered":"https:\/\/www.uvm.edu\/it\/dev\/kb\/?post_type=ht_kb&p=10014"},"modified":"2025-02-13T09:38:39","modified_gmt":"2025-02-13T14:38:39","slug":"listserv-subscription-management-and-administration","status":"publish","type":"ht_kb","link":"https:\/\/www.uvm.edu\/it\/dev\/kb\/article\/listserv-subscription-management-and-administration\/","title":{"rendered":"LISTSERV Subscription Management and Administration"},"content":{"rendered":"

LISTSERV<\/a> is an email list management software that provides everything you need to manage all of your opt-in email lists, including email newsletters, announcements, discussion groups, and email communities.<\/p>\n

For more advanced instructions not detailed in this guide, please see the LISTSERV Documentation and Manuals<\/a> page.<\/p>\n \t\t

\r\n \t\t\tLISTSERV Logins use an Email Address<\/span> \t\t\t \t\t\t\t

\r\n \t\t\t\t\tUVM affiliates should use their UVM email address and password to log into LISTSERV. Non-UVM affiliates who have subscribed to a list will use the email address they subscribed with. \t\t\t\t<\/p>\r\n \t\t\t \t\t\t\r\n \t\t<\/div>\r\n \t\t\n

Subscriber Commands<\/h2>\n \t\t
\r\n \t\t\t

Subscribing by email<\/h3><\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n
    \n
  1. Email listserv@list.uvm.edu <\/a><\/strong>with the following format: subscribe [listname] [first_name] [last_name]\"\"<\/a><\/li>\n
  2. After sending the email, you should receive a confirmation email with a link to activate your subscription.<\/li>\n<\/ol>\n

    \"\"<\/a><\/p>\n

    \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t

    \r\n \t\t\t

    Unsubscribing from a single list by email<\/h3><\/div>\r\n \t\t\t
    \r\n \t\t\t\t
    \r\n \t\t\t\t\t<\/p>\n
    \n

    \n \t\t\t\t\tThis option only works if the address from which you are sending the email command is the same as the one receiving the list emails. \t\t\t\t<\/p>\n<\/p><\/div>\n

    \n \t\t<\/p>\n

      \n
    1. Email listserv@list.uvm.edu<\/a>. <\/strong>The body of the email should read “unsubscribe [listname]” where “listname” is a portion of the email address preceding the @list.uvm.edu.\n
        \n
      1. Remove any signature or other text from the message body.<\/li>\n
      2. Leave the Subject of your email empty.\"\"<\/li>\n<\/ol>\n<\/li>\n
      3. You should receive an email with confirmation that your request was processed.<\/li>\n<\/ol>\n

        \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t

        \r\n \t\t\t

        Unsubscribing from several lists by email<\/h3><\/div>\r\n \t\t\t
        \r\n \t\t\t\t
        \r\n \t\t\t\t\t<\/p>\n
        \n

        \n \t\t\t\t\tThis option only works if the address from which you are sending the email command is the same as the one receiving the list emails. \t\t\t\t<\/p>\n<\/p><\/div>\n

        \n \t\t<\/p>\n

          \n
        1. You can enter multiple unsubscribe commands on separate lines.\"\"<\/a><\/li>\n
        2. Remove any signature or other text from the message and send the email. You should receive an email with confirmation that your request was processed.<\/li>\n<\/ol>\n

          \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t

          \r\n \t\t\t

          Subscribing using a web browser<\/h3><\/div>\r\n \t\t\t
          \r\n \t\t\t\t
          \r\n \t\t\t\t\t<\/p>\n
            \n
          1. Go to https:\/\/list.uvm.edu <\/a>and click the Log In<\/strong> link in the top right corner of the page.\"Log<\/a><\/li>\n
          2. Log in using your primary email address (usually either firstname.lastname@uvm.edu<\/strong> OR NetID@uvm.edu<\/strong>, whichever you have set as your primary) and your NetID password.\"Use<\/a><\/li>\n
          3. Click Subscriber Options<\/strong> on the left side of the screen to expand it, and then click Subscriptions.\"Manage<\/a><\/strong><\/li>\n
          4. If you’re only seeing lists you’re already subscribed to, click Customize Report.<\/strong> Otherwise, you can skip ahead to step 6.\"Customize<\/a>\n
            \n \t\t\tPosition may vary<\/span> \t\t\t \t\t\t\t<\/p>\n

            \n \t\t\t\t\tThe Customize Report button may show up on either the right or left side. \t\t\t\t<\/p>\n<\/p><\/div>\n

            \n \t\t<\/li>\n

          5. Select Show All Lists<\/strong> in the Show All Lists drop-down menu, and then click Update <\/strong>in the bottom right corner.\"Show<\/a>\n
            \n \t\t\tKnow what you're looking for?<\/span> \t\t\t \t\t\t\t<\/p>\n

            \n \t\t\t\t\tYou can browse all lists, or you can search lists by name using the Show Lists<\/strong> entry box. \t\t\t\t<\/p>\n<\/p><\/div>\n

            \n \t\t<\/li>\n

          6. Check the boxes next to the names of any lists you want to subscribe to, and then select Subscribe <\/strong>from the drop-down menu in the bottom-left.\"Subscribe<\/a><\/li>\n
          7. Click the Update <\/strong>button on the bottom-right corner.\"\"<\/a><\/li>\n
          8. You should get an email asking to confirm your subscription. Click the link in the email to confirm.\"Email<\/a><\/li>\n<\/ol>\n

            \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t

            \r\n \t\t\t

            Unsubscribing using a web browser<\/h3><\/div>\r\n \t\t\t
            \r\n \t\t\t\t
            \r\n \t\t\t\t\t<\/p>\n
              \n
            1. Go to https:\/\/list.uvm.edu <\/a>and click the Log in<\/strong> link in the top right corner of the page.\"Log<\/a><\/li>\n
            2. Log in using the email address that’s subscribed to the list (usually either firstname.lastname@uvm.edu<\/strong> OR NetID@uvm.edu<\/strong>) and your NetID password.\"Use<\/a><\/li>\n
            3. Click Subscriber Options<\/strong> on the left side of the screen to expand it, and then click Subscriptions.\"Manage<\/a><\/strong>\n
              \n \t\t\tSeeing all lists instead of just the ones you're subscribed to?<\/span> \t\t\t \t\t\t\t<\/p>\n

              \n \t\t\t\t\tIf this report isn’t already filtering to just your lists, you can click Customize Report<\/strong> to change Show All Lists back to Show Subscribed Lists Only<\/strong>. \t\t\t\t<\/p>\n<\/p><\/div>\n

              \n \t\t<\/li>\n

            4. \u00a0Check the boxes next to the names of any lists you want to unsubscribe from, and then select Unsubscribe <\/strong>from the drop-down menu in the bottom left.\"Unsubscribe<\/a>\n
              \n \t\t\tDon't see the list after logging in?<\/span> \t\t\t \t\t\t\t<\/p>\n

              \n \t\t\t\t\tUnlike most UVM services, LISTSERV treats different email aliases for the same mailbox as different accounts. If you don’t see a list you’re subscribed to when you log in with firstname.lastname@uvm.edu, try logging in with NetID@uvm.edu (using the same password) or vice versa. \t\t\t\t<\/p>\n<\/p><\/div>\n

              \n \t\t<\/li>\n

            5. Click the Update <\/strong>button on the bottom-right corner.\"\"<\/a><\/li>\n
            6. You should get an email asking to confirm your unsubscription. Click the link in the email to confirm.
              \n\"Email<\/a><\/li>\n<\/ol>\n

              \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n

              LISTSERV Administration<\/h2>\n \t\t
              \r\n \t\t\t

              Creating a new list<\/h3><\/div>\r\n \t\t\t
              \r\n \t\t\t\t
              \r\n \t\t\t\t\t<\/p>\n

              Students, staff, and faculty looking to request the creation of a new list can fill out this form: https:\/\/go.uvm.edu\/listservrequest<\/a><\/p>\n

              \n

              \n \t\t\t\t\tIt can take up to several days for a request to be processed and approved. Once a request is approved, you will receive a confirmation email containing a link to your new list. \t\t\t\t<\/p>\n<\/p><\/div>\n

              \n \t\t<\/p>\n

              \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t

              \r\n \t\t\t

              Logging in to LISTSERV with a list owner's account<\/h3><\/div>\r\n \t\t\t
              \r\n \t\t\t\t
              \r\n \t\t\t\t\t<\/p>\n
                \n
              1. Go to https:\/\/list.uvm.edu <\/a>and click the Log In<\/strong> link in the top-right corner of the page.\"Log<\/a><\/li>\n
              2. Log in using the email address associated with the list (usually either firstname.lastname@uvm.edu<\/strong> OR NetID@uvm.edu<\/strong>) and your NetID password.\"Use<\/a>\n
                \n \t\t\tDon't see your list after logging in?<\/span> \t\t\t \t\t\t\t<\/p>\n

                \n \t\t\t\t\tUnlike most UVM services, LISTSERV treats different email aliases for the same mailbox as different accounts. If you don’t see a list you own when you log in with firstname.lastname@uvm.edu, try logging in with NetID@uvm.edu (using the same password) or vice versa. \t\t\t\t<\/p>\n<\/p><\/div>\n

                \n \t\t<\/li>\n<\/ol>\n

                \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t

                \r\n \t\t\t

                Adding a single subscriber to a list<\/h3><\/div>\r\n \t\t\t
                \r\n \t\t\t\t
                \r\n \t\t\t\t\t<\/p>\n

                There are several ways to add subscribers to your list. Depending on the design of your list, you can allow users to add themselves by mailing the list directly, or you can add the subscribers manually as shown here.<\/p>\n

                  \n
                1. Click Subscriber Reports <\/strong>under List Management on the left side of the page.\"\"<\/a>\n
                  \n \t\t\tDon't see Subscriber Reports?<\/span> \t\t\t \t\t\t\t<\/p>\n

                  \n \t\t\t\t\tIf you don’t see Subscriber Reports under List Management, you can click on List Management to expand it. \t\t\t\t<\/p>\n<\/p><\/div>\n

                  \n \t\t<\/li>\n

                2. Use the Select List<\/strong> drop-down menu to choose which list you’d like to edit.\"\"<\/a><\/li>\n
                3. Enter the subscriber’s email address, first name, and last name in the Email Address and Name<\/strong> field.<\/li>\n
                4. Choose whether or not you’d like to send an email notification to notify the user that they’ve been subscribed, and then click Add Subscriber.<\/strong>\"Entering<\/a><\/li>\n<\/ol>\n

                  \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t

                  \r\n \t\t\t

                  Adding subscribers in bulk<\/h3><\/div>\r\n \t\t\t
                  \r\n \t\t\t\t
                  \r\n \t\t\t\t\t<\/p>\n

                  To add a large number of subscribers to a list, create a spreadsheet with a list of email addresses, first names and last names. Once your list of emails is complete, export the spreadsheet in MS-DOS or Windows text format (.txt). Then upload that file to LISTSERV using the Bulk Operations option. Uploading a Subscriber Text File<\/b> is the best way to add or remove a large number of subscribers.<\/p>\n

                  Creating a Subscriber Text File<\/strong><\/p>\n

                  The Subscriber Text File you will upload to LISTSERV must be ordered “subscriber’s e-mail address, <space>, subscriber’s first name, <space>, subscriber’s last name”.<\/p>\n

                  For example:<\/p>\n

                  \n

                  rcat@uvm.edu Rally Cat<\/p>\n

                  tcat@uvm.edu Tammy Cat<\/p>\n

                  dcat@uvm.edu Danny Cat<\/p>\n<\/blockquote>\n

                  The easiest way to create a subscriber list is in a spreadsheet. Use the first column for the e-mail address, the second for the first name, and the third for the last name.<\/p>\n

                  \"\"<\/a><\/p>\n

                    \n
                  1. Once you have created the subscriber list, you will need to export the file in MS-DOS or Windows Text Format (.txt).\"\"<\/a><\/li>\n
                  2. Scroll through File Format and select MS-DOS Formatted Text (.txt) or Text (*.txt).\"\"<\/a><\/li>\n
                  3. Select “Yes” to continue using the .txt format.\"\"<\/a><\/li>\n<\/ol>\n

                    Uploading a Subscriber Text File<\/strong><\/p>\n

                      \n
                    1. Go to https:\/\/list.uvm.edu <\/a>and click the Log In<\/strong> link in the top right corner of the page.\"Log<\/a><\/li>\n
                    2. Log in using the email address associated with the list (usually either firstname.lastname@uvm.edu<\/strong> OR NetID@uvm.edu<\/strong>) and your NetID password.\"Use<\/a><\/li>\n
                    3. Click Subscriber Reports <\/strong>under List Management on the left side of the page.\"\"<\/a>\n
                      \n \t\t\tDon't see Subscriber Reports?<\/span> \t\t\t \t\t\t\t<\/p>\n

                      \n \t\t\t\t\tIf you don’t see Subscriber Reports under List Management, you can click on List Management to expand it. \t\t\t\t<\/p>\n<\/p><\/div>\n

                      \n \t\t<\/li>\n

                    4. Use the Select List<\/strong> drop-down menu to choose which list you’d like to edit.\"\"<\/a><\/li>\n
                    5. Click Bulk Operations<\/b> to the right of Add Subscriber.\"\"<\/a><\/li>\n
                    6. Click Browse…<\/strong> to find and select your subscriber text file.\"\"<\/a><\/li>\n
                    7. Make sure Add the imported addresses to the list <\/strong>is selected, and then click Import<\/strong>.\"\"<\/a><\/strong><\/li>\n<\/ol>\n

                      \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t

                      \r\n \t\t\t

                      Making a list confidential<\/h3><\/div>\r\n \t\t\t
                      \r\n \t\t\t\t
                      \r\n \t\t\t\t\t<\/p>\n

                      The Confidential<\/strong> option makes your list unlisted for all users excluding known subscribers, but will still allow subscriptions if the user subscribing knows the list name. Additionally, this function also prevents the list from being probed externally with the “list” command.<\/p>\n

                        \n
                      1. Click\u00a0List Configuration <\/strong>under List Management on the left side of the page.\"\"<\/a>\n
                        \n \t\t\tDon't see List Configuration?<\/span> \t\t\t \t\t\t\t<\/p>\n

                        \n \t\t\t\t\tIf you don’t see List Configuration under List Management, you can click on List Management to expand it. \t\t\t\t<\/p>\n<\/p><\/div>\n

                        \n \t\t<\/li>\n

                      2. Use the Select List<\/strong> drop-down menu to choose which list you’d like to edit.\"\"<\/a><\/li>\n
                      3. Click the Security<\/strong> tab, and then use the Confidential<\/strong> drop-down menu to choose whether or not you’d like the list to be public to unknown subscribers.\"\"<\/a>\n
                          \n
                        1. Click Update <\/strong>in the bottom right corner to confirm your changes.\"\"<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                          \n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n \t\t

                          \r\n \t\t\t

                          Setting sending options<\/h3><\/div>\r\n \t\t\t
                          \r\n \t\t\t\t
                          \r\n \t\t\t\t\t<\/p>\n
                            \n
                          1. Click List Configuration<\/strong> under List Management on the left side of the page.\"\"<\/a>\n
                            \n \t\t\tDon't see List Configuration?<\/span> \t\t\t \t\t\t\t<\/p>\n

                            \n \t\t\t\t\tIf you don’t see List Configuration under List Management, you can click on List Management to expand it. \t\t\t\t<\/p>\n<\/p><\/div>\n

                            \n \t\t<\/li>\n

                          2. Use the Select List<\/strong> drop-down menu to choose which list you’d like to edit.\"\"<\/a><\/li>\n
                          3. Click the Subscriptions <\/strong>Tab.\"\"<\/a><\/li>\n
                          4. Set your desired Send options.\"\"<\/a>\n
                            \n \t\t\tNot sure what the options mean?<\/span> \t\t\t \t\t\t\t<\/p>\n