We want to offer our customers the most attractive prices we can on the merchandise we sell. To do that, we have to keep our overhead as low as possible, which requires us to place the following conditions on product returns.
Once opened, software packages and ear buds are non-returnable as per the conditions of the publisher or vendor. Otherwise, all other returns will be accepted within (10) days of purchase if:
- a copy of the sales invoice/receipt is provided at time of return
- the original packing materials and outside box are intact
- upon inspection, we find nothing missing or damaged
- returns will incur a 10% restocking fee (up to a maximum of $150)
If more than (10) days have passed since your purchase, or if any of the conditions listed above are not met, the Depot reserves the right NOT to accept your merchandise for return.
In the case of defective consumables (toner cartridges, ink cartridges, etc.), replacement or refund will be made provided the above conditions are met.
Computer returns must be left at the Depot for examination by a technician, and a Service Work Order must be completed. We will contact you after the examination, usually within 24 - 48 hours. If your return meets all of the above conditions, you will receive a refund. Refunds to individuals who paid by cash or check will be issued a check by the University's Accounts Payable office. For purchases made by credit card, a refund/credit will be issued against the original credit card. Refunds to departments will be via an interdepartmental transaction.
It is important that you carefully consider what you wish to purchase before actually placing your order. If you are uncertain about the equipment or software to purchase, several consultants are readily available to all members of the UVM community. Please contact us at the above location Monday - Friday, 9:00 a.m. - 4:30 p.m., for further assistance.
Last modified November 15 2012 05:18 PM