The division of Enterprise Technology Services is dedicated to the delivery of the highest quality central IT infrastructure and support that the university can offer. Our teams are ready to help meet the IT needs of students, faculty & staff, and departments.

Our Mission

Enterprise Technology Services exists to partner with the University’s academic, administrative and research communities and affiliates to provide, support and protect a wide array of information technology solutions that enhance the student experience and advance the mission of the University.

Our Vision

To be a national leader among small research universities by orchestrating innovative technology solutions that have transformative impacts on teaching, learning and scholarship.

Here's how to contact our departments:

Client Services (Tech Team Help Line & Computer Clinic | Computer Hardware Service)

Offering no-cost IT assistance to all UVM students, faculty, and staff for supported applications and devices. Carry-in help & service is available at the Computer Clinic located in i-117 Ira Allen Chapel, as well as Apple and Dell certified repair services. The Help Line may be contacted via phone, email, or by submitting a help request.

Help Line & Computer Clinic
Email: helpline@uvm.edu
Phone: (802) 656-2604

Hardware Service
Email: CSHardware@uvm.edu
Phone: (802) 656-2939

Address:
i-117 Ira Allen Chapel
26 University Place
Burlington, VT 05405

Hours: See the Tech Team's Contact Us page.

Submit a Help Request

Help and Support page

 

Director

Andy Gingras

Enterprise Application Systems & Database Administration

The ETS department of Enterprise Application Services develops for and supports operational offices in their use of administrative software and business information systems, such as those used by the Registrar, Human Resources, and Student Financial Services offices. Together with Systems Administration and Architecture (SAA), EAS provides the tools and support that help to keep the university's administrative offices running.

Address:
113 Waterman
85 S Prospect St
Burlington, VT 05405

 

Director

Rachel Seremeth

Information Security Office & Identity and Account Management

The Identity and Account Management (IAM) Office ensures appropriate access to UVM's information resources by managing authentication and authority systems and services. IAM can assist with NetIDs and passwords, Multifactor Authentication, and authorization to resources such as Exchange email and calendars, Virtual Private Networking (VPN), File Sharing, and guest accounts.

IAM — Accounts and Directory questions:
Email: iam@uvm.edu

ISO — Security and Malware questions:
Email: iso@uvm.edu
Phone: (802) 656-2006

Address:
234 Waterman
85 S Prospect St
Burlington, VT 05405

 

Acting Information Security Officer

Julia Russell

Systems Architecture & Administration

Systems Architecture & Administration (SAA) exists to provide expert technology guidance and to design, deploy, and maintain secure, reliable, and transformative information technology infrastructure that promotes world-class research, facilitates academic success, and ensures the integrity of business operations.

Address:
238 Waterman
85 S Prospect St
Burlington, VT 05405

 

Director

Mike Austin

Telecommunications & Network Services

Coordinator and provider of all telecommunication and network services on and off campus for the University of Vermont.

The scope of responsibility includes, but is not limited to: all copper and fiber wiring infrastructure for both outside plant and building interiors whether within or between campus locations, all associated conduit systems and wiring rooms, and all aspects of the UVM data and voice network equipment. This also includes: Wiring Infrastructure, Wireless Network, Network Security, Internet Connectivity, and Voice Services

Telecommunications

Network Services

Website: www.uvm.edu/telcom

Address:
104 Southwick Hall
392 S Prospect St
Burlington, VT 05405

 

Director

Randy Spooner

 

Our Postal Address

Enterprise Technology Services
University of Vermont
238 Waterman Building
85 South Prospect St.
Burlington, VT 05405
USA