Your first option...
Not sure how to complete a process...
Policy or procedure question...
Questions about your chartstring...
Software issue...
Whenever
you have a question about PeopleSoft
one of your best sources of information is your department or unit
business
manager. In many cases, they have received additional training in
PeopleSoft
and are a great source of information on the Chart of Accounts and
chartstrings
for example. In addition, if you have a question about access to
certain
PeopleSoft functions, your business manager will likely be the
individual that
will determine if access is appropriate for you.
Not sure how to complete a process?
Job aids and training
manuals are the fastest ways to get help in completing standard
processes. Job
aids are
simple step-by-step instructions on how to complete a business process.
Training manuals are more detailed descriptions of a business process
including
actual screenshots. You can find both by clicking on the appropriate
functional
links on the PeopleSoft
Information for Faculty web page.
Questions
such as, “Where do I send copies of
my receipts?” or, “Has the procurement policy changed?” should be
directed to
the appropriate UVM functional area, Procurement Services or the
Controller’s
Office for example. They will be your best source for functional
information.
You can find links to appropriate functional areas at the PeopleSoft
Information
for Faculty web page.
Questions about your Chartstring?
The
new Chart of Accounts and the resulting
chartstrings replaced our current budget accounts as of July 5, 2006.
If you
are not sure of the correct chartstring to use, check with your
department or
unit budget builder. If you do not know who your budget builder is call
FAB.
If
you have tried the appropriate job aid or
read through the training manual, checked with your business manager,
and still
cannot complete the desired business process or if you receive an error
message
while using PeopleSoft, you will need to submit a Footprints
ticket.
Footprints is a UVM-supported Web-based help desk program you can link
to from
the PeopleSoft portal page.
A
few things to keep in mind when submitting
a Footprints
Help
Desk Ticket:
1.
Make sure you complete all required fields
2.
Be as descriptive as possible about your request