Auto Issues Rank No. 1 Among Consumer Federation of America's Top Complaints of 2012
CFA has once again surveyed and compiled information from 40 agencies
of 20 different states, including the Consumer Assistance Program of
the Attorney General's Office. After comparing the submissions of
all the organizations, the Federation determined that automobile sales
and repair issues brought in the most consumer complaints.
The Consumer Federation of America recommends:
Continue reading about the CFA's Top 10 Complaints...
It Has Been a Scam Filled Summer
have reported a whole variation of scams this summer. Though
they range from claiming that "you've won a gift card, and must pay
claiming there are "issues with your debit card," or claims that
"paid for a free medical alert system in your name," all of the
scams are attempting to obtain individual's personal information
over the telephone. Such scams are most commonly known as
with gift card or free offer scams, the information of most importance
to the scammer
is your method of payment to cover the cost of "shipping and
The scammers expect that you will give out your credit card, debit
card, or bank account number to pay for the small fee, in which case
they would either charge you--and hope the charge goes unnoticed, or
information to be used for future
same scenario applies to making false claims about your debit
card or other accounts. The scam is ultimately an attempt to
obtain your account information so that they may use it for their own
most prominent and reoccurring scam this summer is the
"Medical Alert" scam. The scam typically involves
several phone calls to individuals, claiming "a system has been paid
for and is pending delivery." The caller claims that a
loved one ordered the system for you.
Then, they further push you to give your mailing address and
on the volume of calls and how repetitive they are per household, the scammers are using "random digit dialing," with
goal of obtaining personal contact information. They could
such information profitable in selling it to third parties, and other
Hang up the phone.
Don't give out your personal
information to an unsolicited caller.
violations to the Federal Do Not Call Registry.
College Students Decipher Student Loan Lingo
as soon as all the forms for college have been submitted and the
acceptance forms have been completed, it seems like summer is over and
it is time to figure out how to pay for college. It was reported
this summer that Stafford loan interest rates increased. The
average college student will encounter numerous complex financial
issues like this and more when preparing for the upcoming term.
Luckily, the Consumer
Financial Protection Bureau has provided a resource to help students
understand exactly what they are signing up for when they agree to take
out student loans and what happens when it is time to pay it back.
The CFPB is also the best resource to file a complaint about
current issues with educational student loans.
Link to the CFPB
Back to School Retail Outlook
The NPR anticipates consumer retail "back to school" purchasing
trends in light of other rising expenses.
Link to NPR Article
This month, our office salutes
Anthony Bambara for the hard work and dedication he has contributed to
our program and Vermont during his time as a student worker, volunteer,
and Senior Consumer Advisor. Anthony has played an integral role in
supplementing the staffing needs of our program.
He managed a range of
complaint portfolios over a period of three years. Consumers and
businesses would frequently contact our program and, knowing his
quality work, ask for Anthony by name.
This month, Anthony will depart
our program and begin a new adventure. He has
plans to become an attorney and will begin law school.
Nominate someone for the Pure Vermont Award
out more about Pure Vermont Now!
131 New Complaints
TOP COMPLAINT ISSUES
Failure to Perform
Automobiles - Deceptive Pricing
Automobiles - Defective Merchandise
Automobiles - Misrepresentation
Retail - Failure
Entertainment - Bait and Switch