Computing Services provides dedicated Information Technology support services to the faculty and staff of the College.

Our Staff

Andrew Hendrickson, CAS IT Administrator
E-mail: andrew.hendrickson@uvm.edu

Beth Wilkins, CAS Online Content Coordinator
E-mail: beth.wilkins@uvm.edu

Justin Howard, CAS IT Assistant
E-mail: justin.howard@uvm.edu

Enter a Help Request

  1. Start up any web browser (i.e. Internet Explorer, Firefox, Safari, etc.)
  2. Enter the following URL in the available location field in the browser: http://footprints.uvm.edu/ashelp.html
  3. Enter your UVM netID in the field marked "UserID".
  4. Your UVM net id is the same as your email account. Note that this is NOT your email address, there isn't any "@" sign, nor should there be any server or domain names (i.e. no zoo.uvm.edu or uvm.edu). Nor is the UVM netID your first name.last name email address. If you are unsure of what your UVM netID is, look yourself up in UVM's online directory. Your UVM netID is at the bottom of your directory entry, under "UVM Network ID:".
  5. After you've successfully logged in, you will see a new request form. Fill out the form as best you can, Title and Description are required.
  6. Click Go to submit the request.

    Someone from our office will be back in touch with you by the next business day, usually sooner.

If you are unable to start up a web browser or are having difficulty with your network connection, you can of course contact us via the usual analog means:
Email: a-s.computing@uvm.edu
Telephone: 802-656-7971

HOWEVER, please use one contact method and one only, opening multiple threads with us does not resolve your problem any more quickly and in fact makes it more difficult for us to help you.

Remote Support

We have recently begun offering remote support for on campus clients via SimpleHelp. This service is offered only during normal business hours by appointment.

  • To be used when instructed by CAS support staff.
  • Is available by prior arrangement during normal UVM business hours.
  • Is purely voluntary on your part and does not compromise your computer security or remain in place after the session is over.

Note that you may need to allow User Access Control, install a Java runtime, and/or permit Java Applets to run in order to connect to Simplehelp.

Computer Replacement Program

What Is It?

The CAS Computer Replacement Program (formerly known as the IT Annual Purchase) is the method by which the College maintains its investment in computing equipment using central College funds. The intent of the program is to replace aging or obsolete computers (which is the item most needed by the majority of faculty and staff).

Please note that this is not an entitlement program. Funding for computer replacement is limited and there are no guarantees that every eligible computer will be replaced within a given year. We stretch the funding as far as we can over the maximum number of people we can.

How do I make a request?

You will receive an email from CAS Computing Services telling you that you are eligible for replacement. All you need to do is follow the directions in the email.

However, if you did not receive such an email . . .

Is your computer eligible for replacement? For FY 2017 your computer is eligible for replacement if it matches the following two conditions:

1) The machine was new when it came to you (i.e., was not repurposed out of a previous replacement cycle)

AND

2) The machine will be at least four years old as of September, 2016 (i.e., Must have been delivered by the Computer Depot or CAS Computing Services prior to September 1, 2013).

In general this means that if you currently have a Dell Latitude E6430 laptop, a Dell Optiplex 7010 desktop computer, an iMac 21.5" Late 2012 desktop computer, a Macbook Pro 13" Mid 2011 laptop or older and are a full time employee, your computer is eligible for replacement (but this is NOT a guarantee that it will be replaced).

To assist you in determining your eligibility, we have created a web page of instructions.

When do I get my new computer?

Requests are taken during October and November and are then compiled and the results are communicated before or after Winter Break.

This year's deadline for requests to your department chair or administrator is December 19, 2016.

What's the catch?

  • Not everyone is eligible: the Purchase is open only to tenure track faculty, senior lecturers and base budget staff. We are unable to fund new computers for lecturers, students, GTFs, grant funded or temporary employees under this program. However, we are willing and able to provide repurposed (i.e. used) computers for most lecturers and other part time teaching faculty.
  • Not every eligible employee gets a replacement computer: funding is tight and we routinely are unable to fund all eligible requests, so please don't bank on getting a new machine. And, make sure that your chair understands your situation so that he or she can advocate on your behalf. If you are having issues with your current computer, bring them to our attention now rather than waiting for the results of this program.

Teaching Labs

Current Listing of CAS Computer Labs

Including scheduled replacement year (all labs are replaced during the Summer of the year listed).

PLEASE NOTE: scheduling of these teaching spaces is at the discretion of their hosting department, or the CAS Dean's Office.

Department Building
Room
# of Seats
Platform
Due for Replacement
Art Williams
414
15
MacOS
2020
Biology Marsh Life Science
003
10
Windows VDI
2018
Economics/Sociology/Others Lafayette
L309
30
Windows VDI
2020
Geography Lafayette
L203
19
Windows
2021
Geology Delehanty
331
27
MacOS
2019
Historic Preservation Wheeler
103
14
MacOS
2019
Language Resource Center Southwick
200B
24
MacOS
2018
Music Southwick
200C
17
MacOS
2017
Physics Cook Science
A409
6
Windows
2018
Physics Cook Science
A418
6
Windows
TBA
Psychology Dewey Hall
126A
11
Windows VDI
2021

 

Get help:

We prefer that you enter an online request for help

If you cannot open a web browser, you're welcome to e-mail us at a-s.computing@uvm.edu