Course Description: Introduces decisions related to the design, management, and improvement of activities that create and deliver a firm's products and services. Prerequisites: BSAD 030, BSAD 060; MATH 019 or MATH 021; STAT 141 or STAT 143 or EC 170 or PSYS 053 and PSYS 054; Minimum Junior standing; Business Administration, Engineering Management, Computer Science & Information Systems major; Business Administration minor.
Section Description: Course objectives • To provide a working knowledge of the vocabulary of O.M. • To help students develop an ability to design, improve and/or manage processes using the following type of analysis. What are the components of the process? How to calculate process parameters such as capacities, output, and work-in-process inventories? What are the major opportunities for improving the process? • To familiarize with key issues (cost, quality, delivery, and flexibility) and problems (e.g., variability) facing an operations manager. • To discuss management systems (planning, materials, quality, etc.) for managing business process. We will consider a wide variety of topics starting with process analysis, inventory models and quality control charts developed over 80 years ago to the more recent topics of 1980s and 1990s: total quality management (TQM), lean operations, and supply chain management, 2000s and 2010s: Sustainability, Queuing Theory and Service Operations Management; Dynamic Pricing and Revenue Management, Dynamic Pricing in the models of double-sided economy (e.g. Uber’s surge pricing) Textbooks Optional textbook F. Robert Jacobs, and Richard B. Chase (2012), Operations and Supply Management: the Core, 3rd Edition, McGraw-Hill/Irwin. Reference books • William Stevenson (2011), Operations Management (Operations and Decision Science), 11th Edition, Business and Economics. • Gerard Cachon and Christian Terwiesch (2012), Matching Supply with Demand: An Introduction to Operations Management , 3rd Edition, McGraw-Hill/Irwin. • Chopra, S., and Meindl, P. Supply Chain Management: Strategy, Planning, and Operation, 5th Edition, Prentice Hall.
|TR||10:05 - 11:20||KALKIN BUILDING 004|
Instructor(s): Hung Tuan Do
Meeting Dates: 16 Jan 2018 - 04 May 2018