University of Vermont

University Communications


Associate Professor
Business Administration
Public Relations:Jon Reidel (802)656-8206
Specialty:health care quality, information technology, managerial decision making, customer satisfaction
Biography:In addition to his UVM teaching and research activities, Cats-Baril has served as Principal Investigator in the Vermont Rehabilitation Engineering Center, a Senior Research Fellow at the London School of Economics and Special Assistant on Strategic Planning to the CEO of the University Hospital and Clinics. He is Director of the Computerized Expert Systems Applications and Research (CESAR) group at UVM. His current research interests include measuring quality in health care, assessing the profitability of customer satisfaction programs, and the impact of information technology on managerial decision making. He has published two books, book chapters, more than two dozen articles in prestigious industry journals, several cases on information technology and management, decision analytic tools, conflict resolution and consensus building, strategic performance measures, and health policy. One of his articles, co-authored with Professors Gatti and Grinnell, won an award in the National Association of Accountants' Annual Lybrands Competition. His work on decision analytic models to predict low-back pain disability received the First Prize in the Spinal Research Competition of the Eastern Orthopaedic Association. Cats-Baril also has an international consulting practice. His clients include medical associations and multinational companies including AT&T, IBM, Johnson & Johnson, Podravka, LVMH and state and federal agencies.