How to Request Services

Routine Maintenance & Service Requests

Please submit routine requests for electrical, plumbing or mechanical problems in your office or building through the FAMIS system. FAMIS is the on-line facilities nanagement application that is used for tracking all maintenance and operations within our department. Using FAMIS is the most efficient way to report problems and to provide the detail that we need to process your request.  Routine requests might include situations such as:  broken doors or windows, leaky faucets, or malfuntioning lights. 

Who pays for what? Most routine repairs and maintenance to University buildings and facilities are covered by the Physical Plant's operating budget. However, some services and special requests are charged directly to the requesting department.

Contact SOS to determine if the requested work is your department’s responsibility or covered by central funds. (If requested, Physical Plant will provide an estimate on the cost of a project (e.g., building bookshelves or installing an outlet.) For an estimate, submit a FAMIS request, and indicate "for estimate only.")

Surplus Pickups & Recycling Requests

Cleaning out an office? Submit a FAMIS request to obtain wheeling carts for extra pickup of trash or recycling from your floor, or to request removal of larger items such as furniture, computers and wood pallets.  For pickup of appliances, laboratory equipment or moveable equipment, a supplemental form is required in addition to the on-line FAMIS request.  Departments must download and complete this Surplus Disposal Form for all appliances or laboratory equipment regardless of value. (This form does not apply to furniture and computer equipment.) Complete form, make a copy. Attach one copy to the item or equipment to be picked up; send original copy to UVM Recycling via campus mail, fax or email.  For more information on this procedure, please email

Key Requests

Please review the UVM Key Policy and the UVM Key & Electronic Access Procedure on the Lock Shop website prior to submitting a request for keys or lock changes. Then, complete the Request for Keys/Card Access Form and fax a signed copy to the Lock Shop directly (Fax Number 656-8537). For more information, phone the Lock Shop directly at 656-0984.

How to Access FAMIS 

All users may log in to FAMIS Single Sign-On using their UVM NetId and Password. (Separate user names and passwords are no longer required!)

Once you are logged in, click on the "Self Services" tab to enter your Service Request.  See Tips and Tutorial on using FAMIS (especially how to enter your Chart String)

Not a regular FAMIS user?

No problem. Click here to submit a maintenance concern or comment.