University of Vermont

Physical Plant Department

Service Operations Support

Service Operations Support (SOS)

Service Operations Support (SOS) is the center of communications and work control for Physical Plant. The SOS team receives and processes all Service Requests that are submitted into FAMIS by our campus customers. FAMIS is the on-line Facilities Maintenance Information System application that is used for tracking all maintenance and operations within our department.

After a Service Request is submitted on-line, the SOS team will evaluate the request, confirm that the proper budget is attached, and then assign the work to the appropriate crew or zone within Physical Plant. The crew or zone schedules the work based on priority level, and dispatches the appropriate personnel to respond.

Contact SOS to followup about a Service Request already submitted. Be sure to refer to the Service Request (SR) number that is automatically generated in FAMIS.

Note: Students living On-Campus should notify the Residence Hall Fix-It desk for problems in their residence hall rooms

Last modified March 12 2015 03:01 PM