University of Vermont

Telecommunication and Network Services

Telephone Services

Telephone Services

The Telecom infrastructure that TNS maintains is roughly the size of a small city.  We run our own PBX (private branch exchange).  This houses the 802-656-xxxx block of numbers.  We have our own 911 PSAP (public service answering point).  UVM has the only PSAP in the state that is not run by the state.

Telcom Staff

The Telcom staff maintains and supports:

  • the PBX system
  • Voicemail system 
  • Call recording for 911
  • 5000 telephones
  • the "frame" of the telephones
Telephone Frame

We also provide call center applications to departments such as Admissions, Consumer Assistance, Financial Aid, the Student Health Center and the ETS Helpline.

Telephone Service Requests

Please fill out the Telephone Services Request.  Once the request is processed, you will receive a work order number by email.  Please reference this number when requesting information about the service request.

Telephones

Telecommunications currently uses two different types of Nortel digital phones - the M2000 series and the M3000 series.  The base model of the M3000 series is for user who needs only one to six extensions available at a glance.  The M3000 is capable of handling up to 12 extentions.  The price of a new phone is $79.00.  If more extensions are needed, an additional piece (a sidecar) can be added to your phone.  The sidecar is $55.00.  The M2000 series is the older model which we are no longer offering as a new phone.  If you have questions please contact our telecommunications department (6.8888) and they will help you.  The manuals for each phone are available here.

VoiceMail

New Voicemail Boxes

 Please fill out a Voicemail Request Form.  Once the application is processed, you will receive an instructional email that includes your voice mail box number and temporary password.  Voicemail boxes are free but a budget number is required.  Please click  for your users guide for your voicemail box.  If, after reading the guide, you have any questions please contact our telecommunications department at 6.3337.  You can also email telreq@uvm.edu directly for assistance.

Deleting Voicemail Boxes
To delete a voicemail box, please fill out a Voicemail Request Form.

Conference Calls

The Telecommunications Department now has the capability to set up conference calls using our own conference bridge. Our conference bridge will support 32 participants. The customer submits an online form with the date and time as well as the number of participants.  Our staff will then assist you in setting up your conference call.  Once the conference call has been set up, our staff will email you: 

  • a toll free number for participants calling long distance
  • a local phone number for local participants (on campus and in the local area).

The caller dials the number at the designated time. A recording will come on and guide you through the process.

The fee for using the conference bridge is:

  • $16.00/set up fee (This fee applies if call is cancelled after setup)
  • $0.10/min. per participant

If you have any questions regarding conference calls, please contact us at 6.3337.

Automatic Call Distribution (ACD)

This allows multiple callers to simultaneously dial in on one phone line.  If no phone line is available, each caller will be placed on hold and into a queue.  It will then distribute the oldest call to the first available phone line.  The labor rate of $64.00 / hr is applied to the initial setup and programming but no other charges are assessed.

Automatic Attendant

This sevice allows the phone to be answered automatically and the caller would be given a choice of options to direct themselves to the correct phone line.  There is a on-time charge of $64.00 to setup this service.   To request an Auto Attendant, please fill out a Voicemail Request Form. We will use your email address to contact you for questions. Indicate how you would like the application to work. Once it is designed, we will ask you to test the menu for any changes needed.

Phone / Data Port

Telecommunications bills a monthly port charge to cover various costs.  Services covered by the monthly port charge are

  • (1) Analog or digital fully featured voice line with voicemail.
  • (2) Data connections to a high-speed lan connection.
  • Internet and Internet 2 access.
  • Repair Services.
  • Low rates for long distance and credit card calling.
  • Telephone user training
  • Telecommunications and networking consulting services including:
    • investigation of non-standard technologies
    • special projects design works
    • detailed estimates
  • Web-based billing and grant accounting
  • Fraud protection

Infrastructure costs are also covered by the monthly port charges.  The costs include:

  • Telecommunication and Network Salaries
  • Network Management and Administration
  • Network evolution design work
  • Cost of telephone PBX switches and network electronics
  • Domain name servers
  • Outside and inside cable plant maintenance
  • Network security

Last modified July 01 2014 03:02 PM