Frequently Asked Questions ... from Parents

Below are the top five questions we hear most often from parents. Did we not cover your question here? Please consider our longer list of Frequently Asked Questions.

1. How do I get a copy of my student’s bill? If you are set up as an “authorized payer” you can print out a copy of your bill by going to our billing system and selecting "View Accounts.” To the right of the "Issue Date" you will see a PDF logo. This will allow you to print a copy of your bill.
2. What is the difference between viewing the latest statement and account status? Viewing the latest statement it is a snap-shot in time and will only reflect activity since the last bill. To view current account activity, while logged into the billing system, select 'Account Status' under 'View Accounts.' This will show any activity since the last bill. A student can always log into your SIS account, select 'Student Financial Services,' 'Accounting and Billing Information,' and 'View Current Account Balance' to see what their balance is as of today.
3. When do students receive their financial aid award? For incoming students, beginning in mid March, after any/all requested documentation has been received and reviewed by Student Financial Services, you will receive an official financial aid award letter. If you have not returned required information by April you will be issued a Financial Aid Planning Letter that will detail an estimated financial aid award package based upon information submitted on the FAFSA. This award is an estimate only and will not be finalized until all required information has been submitted and reviewed. For returning students, beginning in mid June, after any requested documentation has been received and reviewed Student Financial Services, you will receive an official award offer. You will receive an email sent to your UVM email account prompting you to log in to the UVM Student Information System to view your official award and to accept and/or decline your award offer.
4. Why does my student have a financial hold on their account? If a student has an outstanding balance on their account we may find it necessary to take any or all of the following steps: placing a hold on your right to register for subsequent semesters; withholding your grades and transcripts; and withholding your diploma. Financial Holds will not prevent the student from attending classes already on their schedule or from moving into their room or using their meal plan.
5. How do I make an on-line payment on my student’s account? Please go to our homepage and in the upper left hand corner, click on “View or Pay Your Bill.” Please select the appropriate Login. You type in your Login Name and password. Once in the billing system, select “View Accounts.