Community-University Partnerships & Service Learning
Community Partner Guide to Service-Learning:
Tool #5A: Tips for Giving and Receiving Feedback
Basic Rules for Giving Effective Feedback
- Describe what you see first, and only then what you think
- Do not make an remarks on the (perceived) feelings or thoughts of others
- Use 'I' instead of 'we'
- Say what you like, not only what you do not like
- Assume positive listening attitude (see below)
- Do not ask 'why' questions, but search for solutions
- Make clear appointments
Basic Rules for Receiving Feedback
- Consider feedback as a chance to learn and not as a (personal) attack
- Do not defend yourself and do not explain
- Ask for clarification if you do not understand something
- Never reply with 'yes, but'
- Never start explaining why you did something
- Do not interrupt the feedback-giver
- Always thank the feedback-giver for the effort
Go to www.skillsheets.com for more tips.
(Excerpted from: Van Tulder, R. (2007). Skills Sheets: An integrated approach to research, study and management. Pearson Education Benelux: Amsterdam.
Last modified January 25 2011 02:28 PM