University of Vermont

rightfax

Frequently Asked Questions (FAQ) about RightFax at UVM


Q:  Do I need to use the 80 or 9 access codes for sending faxes?
A: No. You simply use standard dialing patterns for sending faxes.

Q:  What kind of files can I attach to a fax?
A: The following table lists the software applications and document file formats that can be converted to faxes by the built-in conversion engine on the RightFax server. Only these file types can be converted from their native format by sending as file attachments to a fax message or by using the Send To function in Windows. Table B1 Supported Document File Formats

Application or file formatSupported versions
ANSI text (7 & 8 bit)All versions
ASCII text (7 & 8 bit)All versions
BMPWindows versions
DCX (multi-page PCX)Microsoft Fax
EPSIf TIFF image is embedded
GIFAll versions
HTMLVersions through 4.0
JPEG (includes EXIF)All versions
Microsoft ExcelVersions 2000 through 2007
Microsoft PowerPointVersions 2000 through 2007
Microsoft Rich Text Format(RTF)All versions
Microsoft Visio (.VSD files)2000 through 2007
Microsoft Word2000 through 2007
Microsoft WordPadAll versions
Microsoft WorksVersions through 8.0
PCX bitmapAll versions
Portable Document FormatAll versions
Post ScriptAll versions
TIFF CCITT Group 3 & 4All versions
Unicode TextAll versions
UUEncodeNo specific version
UTF-8No specific version
WordPerfect Graphics (WPG and WPG2)Versions through 2.0

Q:  When I launch FaxUtil or the RightFax System tray icon when Microsoft Outlook is installed but is not the default mail client I receive this error message:
"Either there is no default mailclient or the current mail client cannot fulfill the messaging request. Please run Microsoft Office Outlook and set it as the default mail client."

A: Per the Rightfax Knowledgebase Answer ID 2204: This message is generated by the Windows operating system and cannot be suppressed by the RightFax product. As a workaround for this issue, you can modify a value in the registry that will prevent the error message from appearing when FaxUtil is launched.

IMPORTANT: This Technote contains information about editing the Windows registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to restore the registry, click Help in Registry Editor, then select the Contents tab, and select the "Restoring the Registry" topic. For information about backing up Microsoft registry files, see the following article in the Microsoft Knowledge Base: Q322756

1. Run Regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\CLIENTS\MAIL. One of the values in the mail key is PreFirstRun.
2. Rename this value to "PreFirstRun.Renamed".
3. Close the Registry Editor. The error should no longer appear when FaxUtil is launched.

Q:  What password should I be using to log into WebUtil or the other fax utilities?
A: The system uses Active Directory for authentication.  You should provide your UVM NetID and password at the login screen (the same credentials you use for University email).  If login still fails, try resynchronizing your password at the UVM account management page:
http://www.uvm.edu/account

Q:  I am a Macintosh user.  Can I use RightFax?
A:  The vendor of RightFax has no support for browsers other than Internet Explorer or operating systems other than Windows XP sp2 or Vista. However, faxes can be sent via email.

Q:  Can I use any email account to send faxes?
A:  No. Faxes will be processed only from valid uvm email addresses.   The from field of the email must be in the form of first.last@uvm.edu or uvmnetid@uvm.edu.  All other emails will be ignored. In addition, faxes will be processed only for those uvm email addresses from active directory users sync'd with the Rightfax server.  The sync'd population will be active uvm faculty and staff.

Last modified March 18 2009 03:20 PM

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