Frequently Asked Questions (FAQ) about RightFax at UVM
- Do I need to use the 80 or 9 access codes for sending faxes?
- What kind of files can I attach to a fax?
- When I launch FaxUtil or the RightFax System tray icon when Microsoft Outlook is installed but is not the default mail client I receive this error message:
"Either there is no default mailclient or the current mail client cannot fulfill the messaging request. Please run Microsoft Office Outlook and set it as the default mail client." - What password should I be using?
- I am a Macintosh user. Can I use RightFax?
- Can I use any email account to send faxes?
Q: Do I need to use the 80 or 9 access codes for sending faxes?
A: No. You simply use standard dialing patterns for sending faxes.
Q: What kind of files can I attach to a fax?
A: The following table lists the software applications and document
file formats that can be converted to faxes by the built-in conversion
engine on the RightFax server. Only these file types can be
converted from their native format by sending as file attachments to
a fax message or by using the Send To function in Windows.
Table B1 Supported Document File Formats
| Application or file format | Supported versions |
|---|---|
| ANSI text (7 & 8 bit) | All versions |
| ASCII text (7 & 8 bit) | All versions |
| BMP | Windows versions |
| DCX (multi-page PCX) | Microsoft Fax |
| EPS | If TIFF image is embedded |
| GIF | All versions |
| HTML | Versions through 4.0 |
| JPEG (includes EXIF) | All versions |
| Microsoft Excel | Versions 2000 through 2007 |
| Microsoft PowerPoint | Versions 2000 through 2007 |
| Microsoft Rich Text Format(RTF) | All versions |
| Microsoft Visio (.VSD files) | 2000 through 2007 |
| Microsoft Word | 2000 through 2007 |
| Microsoft WordPad | All versions |
| Microsoft Works | Versions through 8.0 |
| PCX bitmap | All versions |
| Portable Document Format | All versions |
| Post Script | All versions |
| TIFF CCITT Group 3 & 4 | All versions |
| Unicode Text | All versions |
| UUEncode | No specific version |
| UTF-8 | No specific version |
| WordPerfect Graphics (WPG and WPG2) | Versions through 2.0 |
Q: When I launch FaxUtil or the RightFax System tray icon when Microsoft Outlook is installed but is not the default mail client I receive this error message:
"Either there is no default mailclient or the current mail client cannot fulfill the messaging request. Please run Microsoft Office Outlook and set it as the default mail client."
A: Per the Rightfax Knowledgebase Answer ID 2204: This message is generated by the Windows operating system and cannot be suppressed by the RightFax product. As a
workaround for this issue, you can modify a value in the registry that will prevent the error message from appearing
when FaxUtil is launched.
IMPORTANT: This Technote contains information about editing the Windows registry. Before you edit the registry,
make sure you understand how to restore it if a problem occurs. For information about how to restore the registry, click
Help in Registry Editor, then select the Contents tab, and select the "Restoring the Registry" topic.
For information about backing up Microsoft registry files, see the following article in the Microsoft Knowledge Base: Q322756
1. Run Regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\CLIENTS\MAIL. One of the values in the mail key is PreFirstRun.
2. Rename this value to "PreFirstRun.Renamed".
3. Close the Registry Editor. The error should no longer appear when FaxUtil is launched.
Q: What password should I
be using to log into WebUtil or the other fax utilities?
A: The system uses Active Directory for authentication.
You should provide your UVM NetID and password at the login screen (the
same credentials you use for University email). If login still
fails, try resynchronizing your password at the UVM account management
page:
http://www.uvm.edu/account
Q: I am a Macintosh
user. Can I use RightFax?
A: The vendor of RightFax has no support for
browsers other than Internet Explorer or operating systems other than Windows XP sp2 or Vista.
However, faxes can be sent via email.
Q: Can I use any email account to send faxes?
A: No. Faxes will be processed only from valid uvm email addresses. The from field of the email must be in the
form of first.last@uvm.edu or uvmnetid@uvm.edu. All other emails will be ignored. In addition, faxes will be processed
only for those uvm email addresses from active directory users sync'd with the Rightfax server. The sync'd population will be active uvm faculty and staff.
Last modified March 18 2009 03:20 PM