University of Vermont

CALS Information Technology Office

CALS Information Technology Office

Policies

First and foremost, all UVM faculty, staff, and students are expected to adhere to the campus policies set by the University of Vermont IT Standards Committee and UVM Computing and Information Technology (CIT).

CIT hosts the guidelines for the UVM CAP (Computer Advance Program) program to subsidize the purchase of replacement computers. Details for the CAP program are available on the web. Be sure to review the CAP hardware recommendations before making any computer purchases, or request help to determine the best system for your needs.

Computer proficiency standards for CALS were first recommended by the CALS Information Technology Planning Committee in Spring, 2001. We have updated these to reflect changes in the way we use computers now. These should be reviewed by all faculty and staff in CALS to assess their own level of compentency as well as those they supervise. In reviewing this list, consider the minimum group of proficiencies to be absolutely required (if you don't already know these, it is your responsibility to learn -- we can point you to how or where to learn these). The CALS IT office does not provide desktop support for these tasks in the "mininum" group. For the "expected" group of tasks, we will show you how but not repeatedly -- we can tell you how or where to learn these tasks.

CALS IT support services are available to all CALS faculty and staff for business or academic purposes during University business hours (8:00am - 4:30pm Monday through Friday, excluding University holidays). Currently there is no charge-back policy, but externally funded project budgets (other than Hatch-funded) are expected to include funds for any necessary IT support that is specifically needed for that project. Research projects and externally funded programs that will require IT support from this office, should contact Pat Downer. Assistance for personal computers is available through CIT's walkin-help service at 211 Waterman.

When requesting help, please use Footprints, the web-based help program set up specifically for CALS. If requests are made using this program, we will be able to use the resulting database to direct all requests to the most appropriate individual in our office. It will also allow us to have more than one person able to provide assistance for the same problem because past problems and their solutions will be available in the database. This database will also allow us to provide reports that summarize our support activity, so that we can effectively understand how our IT resources are being used.

Here are some of the activities that we are working on:

  • providing IT support for CALS faculty/staff
  • providing IT training opportunities and referral for other available training options
  • providing easily accessible information about IT that is particularly relevant to CALS
  • coordinating the development and maintenance of CALS web pages
  • developing web-based systems for advising surveys and course evaluation, and other administrative needs
  • acquiring and administrating web servers for CALS-specific web applications
  • seeking new resources such as grants for enhancing CALS facilities and expertise

Last modified February 13 2006 10:33 AM

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