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UVM Email Up and Running Again

12/2/2003

UVM Email Up and Running Again

 

UVM email was not functioning properly all of Monday, December 1st. CIT's director Roger Lawson explains the reason for the problems:

"Yesterday, an IBM software problem with fiber channel drivers that connects the email (IMAP & POP) server caused extremely serious performance problems to the extent that the system might as well have been idle. The misbehaving IBM driver was replaced with one from Emulex late last night. This appears to have solved the problem. Neither IBM or we know why the IBM driver was not working properly.

Today email seems to be working as expected. However, there may be lingering problems. Many, many messages were queued in the Norton virus protection gateway yesterday, substantially exceeding its capacity.

The technical support team worked continuously on the problem until nearly 4 AM this morning and were back early this morning to assure that things would be ok this morning. They are currently pulling queued messages out of the anti-virus queues, and then manually inserting a few messages at a time for delivery. The Norton product will be replaced with a competitive product over the semester break.

Please accept our apologies for the interruption in service.

Roger Lawson"

If you experience further problems with email please report them immediately to CIT Helpline at 656-2604.

Last modified December 02 2003 12:32 PM

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