Data Backup Services at the Computer Depot Clinic

The Computer Depot Clinic is staffed by students trained and managed by IT Professional staff in ETS (Enterprise Technology Services)

Contacts: Carol Caldwell-Edmonds, Ben Schacher

Questions? Call the UVM Computing Helpline 656-2604

In the process of correcting any problems with computer hardware or software, there is a potential for data loss. Faculty and Staff should meet with an ETS Client Services IT Professional before requesting service in the CDC if any data is on the computer that requires service. Regular hard drive backups are your responsibility. (Reference: http://www.uvm.edu/~uvmppg/ppg/cit/compuse.pdf  See page 1, item 1. This states:

Users are responsible for all use of computers and network accounts provided to them by the University, including data backup and password maintenance.

Please ask us if you have any questions about services, costs, or backups.

NO CHARGES FOR BACKUPS TO YOUR OWN EXTERNAL DRIVE OR NETWORK SPACE

There are NO CHARGES for the following BACKUP services, which are available at the Computer Depot Clinic, clients MUST BE PRESENT for the data backup:

1. NO CHARGE for assistance backing up academic data to your storage space under the allowed quotas on UVM servers


2. NO CHARGE for assistance setting up and using a CLIENT OWNED AND CLIENT PROVIDED external hard drive with auto-backup software—the amount of data that can be backed up is limited by the space on that drive-NOTE: an iPod can serve as an external drive


3. NO CHARGE for assistance backing up data only, with no auto-backup software to any CLIENT OWNED AND CLIENT PROVIDED external hard drive—the amount of data that can be backed up is limited by the space on that drive

LABOR CHARGES WILL BE ASSESSED FOR BACKUPS TO CDC EXTERNAL DRIVES OR ETS NETWORK SPACE

There are HOURLY LABOR charges, (a minimum one-half hour in advance) charged for the following BACKUP services (NOTE: charges are incurred from the time the backup process begins until the requested data is backed up and verified as correct by the client. Speeds vary with the hardware type and condition of the computer; generally it takes 1 minute per GB):

1. HOURLY LABOR CHARGES FOR assistance with any backup of any data to any external drive owned and maintained by the CDC (Computer Depot Clinic)
2. HOURLY LABOR CHARGES FOR assistance with any backup of any data to any network storage maintained by ETS

It is a good idea to stay in the CDC in case there are issues that cause the process to take an extended amount of time. STORAGE IS TEMPORARY FOR SERVICE ONLY