Data Backup Services at the Computer Depot Clinic
The
Computer Depot Clinic is staffed by students trained and managed by IT
Professional staff in ETS (Enterprise Technology Services)
Contacts: Carol Caldwell-Edmonds, Ben Schacher
Questions? Call the UVM Computing Helpline 656-2604
In
the process of correcting any problems with computer hardware or
software, there is a potential for data loss. Faculty and Staff should
meet with an ETS Client Services IT Professional before requesting
service in the CDC if any data is on the computer that requires
service. Regular hard drive backups are your responsibility.
(Reference: http://www.uvm.edu/~uvmppg/ppg/cit/compuse.pdf See page 1, item 1. This states:
Users
are responsible for all use of computers and network accounts provided
to them by the University, including data backup and password
maintenance.
Please ask us if you have any questions about services, costs, or backups.
NO CHARGES FOR BACKUPS TO YOUR OWN EXTERNAL DRIVE OR NETWORK SPACE
There
are NO CHARGES for the following BACKUP services, which are available
at the Computer Depot Clinic, clients MUST BE PRESENT for the data
backup:
1. NO CHARGE for assistance backing up academic data to your storage space under the allowed quotas on UVM servers
- Students have 2 GB of space on zoofiles.uvm.edu
- Faculty
and staff have 2 GB of space on zoofiles.uvm.edu, 10 GB of space on
files.campus.ad.uvm.edu (H: drive), additional space in shared folders
for their departments (S: drive)
- Faculty and staff can submit a
request in Footprints requesting up to 25GB of space for the H: drive
space, ALLOW 3-5 DAYS TO PROCESS
2. NO CHARGE for
assistance setting up and using a CLIENT OWNED AND CLIENT PROVIDED
external hard drive with auto-backup software—the amount of data that
can be backed up is limited by the space on that drive-NOTE: an iPod
can serve as an external drive
- Apple: ETS recommends Time Machine
- Windows: ETS recommends using the Backup and Restore Center, which is built in to Windows Vista, Windows 7
3.
NO CHARGE for assistance backing up data only, with no auto-backup
software to any CLIENT OWNED AND CLIENT PROVIDED external hard
drive—the amount of data that can be backed up is limited by the space
on that drive
LABOR CHARGES WILL BE ASSESSED FOR BACKUPS TO CDC EXTERNAL DRIVES OR ETS NETWORK SPACE
There
are HOURLY LABOR charges, (a minimum one-half hour in advance) charged
for the following BACKUP services (NOTE: charges are incurred from the
time the backup process begins until the requested data is backed up
and verified as correct by the client. Speeds vary with the hardware
type and condition of the computer; generally it takes 1 minute per GB):
1.
HOURLY LABOR CHARGES FOR assistance with any backup of any data to any
external drive owned and maintained by the CDC (Computer Depot Clinic)
2. HOURLY LABOR CHARGES FOR assistance with any backup of any data to any network storage maintained by ETS
It
is a good idea to stay in the CDC in case there are issues that cause
the process to take an extended amount of time. STORAGE IS TEMPORARY
FOR SERVICE ONLY