ETS Client Services Computer Self Help Resources Map
General Information
Computer Diagnostics (can help determine if the problem is a hardware or software issue)
Computer Account Issues
Computer Hardware Issues
Computer Software Issues
- INSTALLATION AND SETUP
What computer software is available at UVM?
- The software archive available for all students, faculty and staff at www.uvm.edu/software
- How to use the software archive (video)
- general installation procedure
- Available software applications: how to install and configure
- Software Licensed for Faculty and Staff for UVM-owned computers
- Operating Systems
- SOFTWARE REPAIR UTILITIES
- BACKING UP DATA
- ETS Recommended backup utilities
- Archiving utilities (the following utilities are used in the CDC)
- Removing hard drives (to get data when the computer will not turn on or boot; adapter required to connect drives that are removed)
- RECOVERING DATA
- FROM the ZOO SERVER
- FROM A DAMAGED OR CORRUPT DRIVE
Computer Network issues: specific to the UVM networks (check account issues above as well)
- UVM's wired network requires registration on student subnets
- UVM wireless
Computer issue tracking tools (ETS)
Where we go for help when working in the CDC (Computer Depot Clinic)
Videos created by ETS staff and student tech team, summer 2009. Staff: Carol Caldwell-Edmonds, Ben Schacher, Avery Bacon
Student techs: Nick Gingrow, Travis Bartlett, Megan Barnes, Chris McKenna, Ravi Bidichandani, Lyndsey Alexander, Zaneta Au, Andrew Taylor
This page created august 2009
Carol Caldwell-Edmonds
ETS