Tag Archives: Office2007

Microsoft Office Troubleshooting

Recently, I was asked to talk with our Help Line staff about strategies for troubleshooting problems with Microsoft Office. I spent some time addressing the activation issues relating specifically Office 2010, which I wrote up in a separate post.

The most important point I want to make about general Office troubleshooting is that reinstalling office will rarely fix a problem. Office will kick-off a repair operation automatically if it detects problems with core Office files. Application, heal thyself.

More importantly, a repair operation or uninstall/reinstall process will refresh Office program components, but it won’t touch templates, user and system specific registry information, and add-ins that are the most frequent cause of problems.

Safe mode

The first step in troubleshooting should be to start the application in safe mode. Most versions of Office applications support a safe mode, which doesn’t load templates, registry info, and add-ins. This step quickly determines whether the problem lies with Office itself or elsewhere.

Invoking Office safe mode is as easy as adding the command-line parameter /safe. Usually, I open the Run window (WindowsKey+R), and type the name of the office executable and add the /safe parameter. If you don’t know the executable name, you can find it with the browse button, and then add the parameter at the end:

office14-safemode-run

If the app doesn’t start, then you probably do need to perform a Repair installation. If the application starts successfully (sometimes without opening a document in safe mode), then you know that the core office files are fine, and a reinstall isn’t likely to help.

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Friday – April 17

Last night, I stumbled across this video:

Office Casual: How to work with the ribbon 

The Inside Office Online blog post for the video includes links to the interactive guides for the big five office applications.

I haven’t watched the whole thing, yet, but it also links to video of a presentation that discusses the evolution of the ribbon interface. My son and I watched the first ten minutes or so before bed last night, and he’s interested in watching the rest. Hurray for GeekKids!

Other agenda items, today:

I got the windump capture to work, using the local computer policy startup script setting. I did the same thing using the nmcap.exe command-line component of Microsoft’s Network Monitor 3.2. And one thing I learned is that I don’t know nearly enough about network communications.

Using Outlook 2007 at UVM

Please note: Microsoft Outlook is not among the recommended email clients supported by ETS. However, I use it regularly to access my UVM email (along with Pine and Thunderbird), and I offer the following instructions to help folks who really want to use Outlook 2007 here at UVM. —Geoff

We’re going to walk through the steps required to configure Outlook 2007 as an email client of the University’s central mail services. Microsoft has improved the IMAP support in Outlook with this latest version, and the configuration is more straight-forward.

Please note that you can click on any screenshot to get a larger (i.e., legible) version. Now let’s dig in.

When we first start Outlook 2007, the Account Configuration wizard will start. “Yes” is selected by default (we do want to configure our email account, don’t we?), so we’ll click next.

screen shot of dialog box

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