A person runningBEST/MTSS Summer Institute 2018

Strand O

De-escalation and Relationship Building

Jeanne Collins and Ken Kramberg


This strand focuses on relationship building, de-escalation, and conflict resolution skills needed by staff working with students (and others) who have self-defeating behaviors. Using a multi-tiered approach to prevention and intervention as a backdrop, participants will learn about causes of emotional/behavioral challenges, explore the nature of power struggles, and develop strategies to build positive connections through effective interactions. Scripts based on lived scenarios will be used to practice building positive connections with students, staff, and families. It is anticipated that participants will walk away with concrete strategies to use with students as well as improve adult to adult communication around challenging situations. System level policies and procedures will also be discussed along with processes for collecting, analyzing and using data for decision making.

Who should attend?

Any individuals working with students in a behavior support role including teachers, support room staff, administrators, school counselors.


Check back after May 15th


Jeanne Collins has been a trainer of CPI and LSCI for nearly two decades. Following a career of working with students with emotional disabilities, she now works as a superintendent of the Rutland Northeast Supervisory Union schools. Passionate about training teachers to work with student behaviors toward a positive outcome, Jeanne has trained dozens of Vermont educators and brings a wealth of stories from her own experiences working in residential treatments centers and public school classrooms.

Ken Kramberg 
is a member of the Vermont PBIS State Team and is one of a few internationally recognized Master Trainers in LSCI. Ken has 30 years of experience as a teacher and director of programs for children with challenging behaviors.