Effective Interpersonal Communication

© 2008 Tim Lybarger

Overview

Excellent communication skills, including the ability to manage and resolve differences, help individuals accomplish their jobs more effectively. This is especially true where there is a high need to interact with peers, managers, employees, and customers in the course of one’s work.

This 2 day program raises awareness of barriers to good communication and teaches specific skills to improve the quality of communications with others. Participants will gain insight into their own communication styles and acquire skills in managing conflict, giving and receiving feedback, managing emotions, effective listening, and problem solving.

Objectives

As a result of this class, participants will:

• Understand what constitutes effective communication, the barriers that can inhibit it, and what needs to be in place to make it happen.
• Understand the strengths and weaknesses of our own style and how they can help or hinder effective communication.
• Know how to interact more effectively with those who have a different style.
• Understand the nature of conflict and different approaches for managing it.
• Know how to give and receive criticism and feedback in ways that strengthen the relationship.
• Acquire specific, usable thinking skills to manage both our own emotional reactions to others and the reactions of others to us.

Have the skills and attitude to listen for understanding

Apply the learning from the workshop to a specific, challenging relationship with which the participant is currently struggling.

More Custom Training Solutions