The ‘Deleted Items” folder is essentially the “Trash” folder of Exchange. This folder is where the mail you choose to delete goes. The “Deleted Items” folder will automatically purge any message older than 60 days of age, it is important that you do not use this folder for storage of mission critical messages.
Accidentally Deleted Folders
- When a folder is accidentally deleted, it becomes a subfolder of the “Deleted Items” folder. You can easily expand the “Deleted Items” folder to view any folders that you may have deleted. In this example, we’re moving an accidentally deleted “Budgets” folder back to our account.
- To move the “Budgets” folder back to our account, we simply click-and-drag it to our “Joe Shmoe” account folder.
- That’s it. The folder has been restored to our folder list.
Using the “Recover Deleted Items” feature
In the event your “Deleted Items” folder is empty, or if the message was older than 60 days of age and was purged automatically, you will need to use the “Recover Deleted Items” feature. Once a message has been purged from the “Deleted Items” folder, it will be recoverable for 30 days via the “Recover deleted items” feature. Note that the “Recover deleted items” feature will not restore folder hierarchy, only messages.
- The following example will simulate a “Deleted Items” folder that was accidentally emptied. As you can see in the image below, there are no longer any messages in the “Deleted Items” folder.
- To use the “Recover deleted items” feature, right-click on your “Deleted Items” folder and select “Recover deleted items”
- A new window will appear. This window will list all recoverable messages. Select the messages you wish to recover, then click on “Recover” in the lower right corner of the window.
- Lastly, you’ll be asked to confirm this action. Click “OK” to recover the messages you selected in step 3.