Frequently Asked Questions (FAQ) about RightFax at UVM
- Do I need to use the 80 or 9 access codes for sending faxes?
- What kind of files can I attach to a fax?
- What password should I be using?
- Can I use my existing fax number to receive faxes using the RightFax Server?
- I am a Macintosh user. Can I use RightFax?
- Can I use any email account to send faxes?
- How do I send a paper fax using my Kyocera copier?
- When I launch FaxUtil or the RightFax System tray icon when Microsoft Outlook is installed but is not the default mail client, I receive this error message:
"Either there is no default mailclient or the current mail client cannot fulfill the messaging request. Please run Microsoft Office Outlook and set it as the default mail client."
Q: Do I need to use the 80 or 9 access codes for sending faxes?
A: Yes. we use the exact same dialing patterns to place the call a we would from any handset on campus (6xxxx for station to station, 9nxx1234 for local and toll free calls and 801npanxxx1234 for toll calls.)
Q: What kind of files can I attach to a fax?
A: The following table lists the software applications and document file formats that can be converted to faxes by the built-in conversion engine on the RightFax server. Only these file types can be converted from their native format by sending as file attachments to a fax message or by using the Send To function in Windows.
Table B1 Supported Document File Formats
| Application or file format | Supported versions |
|---|---|
| ANSI text (7 & 8 bit) | All versions |
| ASCII text (7 & 8 bit) | All versions |
| BMP | Windows versions |
| DCX (multi-page PCX) | Microsoft Fax |
| EPS | If TIFF image is embedded |
| GIF | All versions |
| HTML | Versions through 4.0 |
| JPEG (includes EXIF) | All versions |
| Microsoft Excel | Versions 2000 through 2007 |
| Microsoft PowerPoint | Versions 2000 through 2007 |
| Microsoft Rich Text Format(RTF) | All versions |
| Microsoft Visio (.VSD files) | 2000 through 2007 |
| Microsoft Word | 2000 through 2007 |
| Microsoft WordPad | All versions |
| Microsoft Works | Versions through 8.0 |
| PCX bitmap | All versions |
| Portable Document Format | All versions |
| Post Script | All versions |
| TIFF CCITT Group 3 & 4 | All versions |
| Unicode Text | All versions |
| UUEncode | No specific version |
| UTF-8 | No specific version |
| WordPerfect Graphics (WPG and WPG2) | Versions through 2.0 |
Q: What password should I be using to log into WebUtil or the other fax utilities?
A: The system uses Active Directory for authentication. You should provide your UVM NetID and password at the login screen (the same credentials you use for University email). If login still fails, try resynchronizing your password at the UVM account management page.
Q: Can I use my existing fax number to receive faxes using the RightFax Server?
A: Yes. Telecommunication and Network Services can repoint the current phone number to the fax server. To convert an existing fax number to using the fax server for inbound faxes, we need the following information:
- The existing departmental fax number to be forwarded to the fax server.
- A departmental email address to send the inbound faxes to ( or optionally a directory in your departmental share drive)
- Format of the inbound fax attachment (pdf or tiff) (almost everyone prefers pdf)
- The email address(es) for notifications of the arrival of inbound faxes (optional)
- The email address(es) of individuals to act as delegates to the inbound fax line(optional)
Please email the above information to the RightFax Administrator
Q: I am a Macintosh user. Can I use RightFax?
A: The vendor of RightFax has no support for browsers other than Internet Explorer or operating systems other than Windows XP SP2 or Vista. However, faxes can be sent via email or via web browser.
Q: Can I use any email account to send faxes?
A: No. Faxes will be processed only from valid uvm email addresses. The from field of the email must be in the form of first.last@uvm.edu or uvmnetid@uvm.edu. All other emails will be ignored. In addition, faxes will be processed only for those UVM email addresses from active directory users sync'd with the Rightfax server. The sync'd population is active UVM faculty and staff.
Q: How do I send a paper fax using my Kyocera copier?
A: Follow these steps:
- Click on APPLICATION button to the left of screen
- Press on screen RightFax button
- Enter UVM netid (click on username button to get to keyboard) and password
- Send fax screen
- Choose ENTER DESTINATION on the right side of the screen
- Click on ADDRESS and enter recipient name and phone # (you can use keypad to enter numbers)
- Press SUBMIT
- Click DONE
- Put fax paper in copier paper feeder
- Choose from layout options just like in copying before sending/scanning)
- Click SCAN
- To end faxing, select RESET
- You will be notified by email whether your fax has been sent successfully
Q: When I launch FaxUtil or the RightFax System tray icon when Microsoft Outlook is installed but is not the default mail client, I receive this error message:
Either there is no default mailclient or the current mail client cannot fulfill the messaging request. Please run Microsoft Office Outlook and set it as the default mail client.A: Per the Rightfax Knowledgebase Answer ID 2204: This message is generated by the Windows operating system and cannot be suppressed by the RightFax product. As a workaround for this issue, you can modify a value in the registry that will prevent the error message from appearing when FaxUtil is launched.
IMPORTANT: Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to restore the registry, click Help in Registry Editor, then select the Contents tab, and select the "Restoring the Registry" topic. For information about backing up Windows registry files, see the Microsoft Knowledge Base article Q322756 (Windows XP) or "Backup the registry" (Windows 7).
- Run Regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\CLIENTS\MAIL.
- Rename the value "PreFirstRun" to "PreFirstRun.Renamed".
- Close the Registry Editor. The error should no longer appear when FaxUtil is launched.
Last modified April 24 2013 04:45 PM