ETS Client Services Hardware Team
The Client Services Hardware team is both an Apple Authorized Service Provider and a Dell Authorized Service Center. Our technicians have a collective 50+ years of experience working on systems owned and operated by our students, staff, and faculty. We can perform hardware service ONLY on Dell (Latitude, Optiplex, and XPS) models that were sold through the UVM Computer Depot and on Apple hardware (laptops and desktops) that was purchased from Apple directly or through the UVM Computer Depot.
A list of our policies and services can be found here.
Customers who wish to check in a system for repair will have to review and sign our customer agreement.
We have a quick check-in triage location for initial diagnosis and a fully operational repair facility located conveniently on campus.
Hardware Check-in services are available at the Carry-in Clinic Monday through Thursday 8am - 5pm and on Fridays 9am - 4pm.
Full repair services are available Monday through Friday 8am - 4:30pm.
Walk-in Triage support: Located in the Bookstore with the Computer Depot
Software Helpline: 802-656-2604
Hardware Technicians: 802-656-2939
We offer quick walk-in triage support that includes hardware diagnostics and troubleshooting in the Davis Center. Our walk-in center is located with the Computer Depot Clinic, conveniently, in the UVM Bookstore's Computer Depot where we can offer rapid response to customer's needs.