University of Vermont

Information Technology

Enterprise Technology Services Holiday Break Information

Enterprise Technology Services (ETS) Services Available During the 2019-20 Holiday Break

In order to support essential University functions during the winter break, all centrally-supported information technology infrastructure services will be available, including but not limited to:

  • UVM campus network and UVM wireless network
  • web site
  • myUVM web portal
  • e-Mail & Calendar
  • Blackboard
  • Online Directory
  • Collaboration Services using SharePoint, Teams, and OneDrive
  • Campus File Services (Active Directory) and Zoo file services (
  • UVM Web File Manager (
  • PeopleSoft
  • Banner Student Information System
  • Degree Works (degree audit system)
  • Other enterprise information systems, including FAMIS, Kronos and EMS
  • Campus telephone and voicemail services

To report service outages please contact the helpline (details noted below).

Getting Technology Help

Most of Enterprise Technology Services' regular support services will be closed, but ETS is providing services to help with the most urgent information technology issues.

For information about service status and any service interruptions, please call the IT Status Line: (802) 656-1234.

The UVM/ETS Tech Team Support Line (Helpline) will be open on a reduced schedule. Please refer to for details. Send help requests at any time online or by calling (802) 656-2604; if we are unable to answer, please leave a message so that we can call you back. Response time for assistance will be greater than normal, and on-site and in-person help will not be available. Complex and non-emergency issues will be addressed after the break. Tech Center (Carry-In Center/CIC) operations housed in I-117 Ira Allen will be unavailable during the break closure. Tech Center operations will resume their normal schedule beginning at 8:00 AM, Thursday, January 2, 2020.

ETS Locations Closed

The Tech Center and Waterman Building will be closed December 24, 2019, through January 1, 2020, and services based in those locations will not be available:

  • Tech Center, I-117 Ira Allen Chapel
  • Computer classrooms, 113 Waterman


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