Enterprise Technology Services Holiday Break Information
ETS Services Available During the 2012 Holiday Break
- By Helpline
In order to support essential University functions during the winter break, all centrally-supported information technology infrastructure services will be available, including:
- UVM campus network and UVM wireless network
- www.uvm.edu web site
- myUVM web portal
- Oracle Calendar
- Online Directory
- Campus File Services (Active Directory) and Zoo file services (zoofiles.uvm.edu)
- UVM Web File Manager (webfiles.uvm.edu)
- Banner Student Information System
- Other enterprise information systems, including FAMIS, Kronos and R25
- Campus telephone and voicemail services
To report service outages please contact the helpline (details noted below).
Getting Technology Help
Most of Enterprise Technology Services' regular support services will be closed, but ETS is providing services to help with the most urgent information technology issues.
For information about service status and any service interruptions, please call the IT Status Line: 656-1234.
The ETS Computing Help Line will be open on a reduced schedule. Please refer to the Helpline & CDC Schedule for details. Send help requests at any time online or by calling 656-2604; if we are unable to answer, please leave a message so that we can call you back. Response time for assistance will be greater than normal, and on-site and in-person help will not be available. Complex and non-emergency issues will be addressed after the break. Computer Depot Clinic (CDC) operations housed in the Bookstore will be unavailable while the Davis Center is closed. The CDC operations will resume their normal schedule beginning at 8:00 AM, Wednesday, January 2, 2013.
ETS Locations Closed
The Davis Center and Waterman Building will be closed December 22, 2012 through January 1, 2013, and services based in those locations will not be available:
- Computer Depot Clinic, 200 Davis Center
- Computer lab and classrooms, 113 Waterman