Communication and Customer Service


Building Conflict Resolution Skills

Facilitator: Stephen Lunna
Target Audience: Staff who want to build skills that can turn conflict into opportunities
Time Allotted: 2 hours
PeopleSoft Course Number: COM011

Overall Objectives: Conflict can arise from differences, both large and small. This session is designed to teach skills that will allow you to successfully resolve conflict by learning to manage stress, pay attention to feelings being expressed and control emotions and behavior. This session also teaches skills to foster awareness of and respect for differences. By learning skills for conflict resolution, you can keep your personal and professional relationships strong and growing.

Learning Outcomes:

Pre and Post-Class Actions Required


Build Strong Working Relationships

Facilitator: Stephen Lunna
Target Audience:  Staff who want to build better work relationships with their peers and colleagues and are willing to examine and modify personal behaviors
Time Allotted: 2 hours
PeopleSoft Course Number: COM005

Overall Objectives: Effective communication strategies can help build strong working relationships. This interactive session will discuss rewarding and challenging working relationships and how you as an individual can influence both. This session will focus on self-awareness.

Learning Outcomes:

Pre and Post-Class Actions Required


Social Media @ UVM

Facilitator: Amanda Waite
Target Audience:  Anyone currently using or wanting to use social media in their department
Time Allotted: 2 hours
PeopleSoft Course Number: COM014

Overall Objectives: Are you managing a UVM social media account? Thinking about starting one for your department, office or other UVM group? Hear more about the social media landscape at the university, and learn opportunities and techniques for connecting with the campus community and beyond. This workshop will also allow time to share ideas for cross-collaboration among UVM social media channels and to connect with the people behind the account names.

Learning Outcomes:

Pre and Post-Class Actions Required