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Communication Principles

Building Conflict Resolution Skills

Facilitator: Stephen Lunna
Target Audience: Staff who want to build skills that can turn conflict into opportunities
Time Allotted: 2 hours
PeopleSoft Course Number: COM011

Overall Objectives: Conflict can arise from differences, both large and small. This session is designed to teach skills that will allow you to successfully resolve conflict by learning to manage stress, pay attention to feelings being expressed and control emotions and behavior. This session also teaches skills to foster awareness of and respect for differences. By learning skills for conflict resolution, you can keep your personal and professional relationships strong and growing.

Learning Outcomes:

  • Describe and discuss behaviors that lead to conflict
  • Analyze ways to recognize stress that can trigger strong emotions
  • Recognize how emotional awareness plays a key role in conflict resolution
  • Identify guidelines for managing and resolving conflict

Pre and Post-Class Actions Required


Build Strong Working Relationships

Facilitator: Stephen Lunna
Target Audience:  Staff who want to build better work relationships with their peers and colleagues and are willing to examine and modify personal behaviors
Time Allotted: 2 hours
PeopleSoft Course Number: COM005

Overall Objectives: Effective communication strategies can help build strong working relationships. This interactive session will discuss rewarding and challenging working relationships and how you as an individual can influence both. This session will focus on self-awareness.

Learning Outcomes:

  • Describe behaviors that support or undermine successful working relationships
  • Analyze your personal style and discuss strengths  and opportunities
  • List three changes you can make that will have a positive influence on your working relationships
  • List specific strategies to influence difficult relationships

Pre and Post-Class Actions Required


Introduction to Public Speaking

Facilitator: Stephen Lunna
Target Audience: Anyone who desires to know more about public speaking
Time Allotted: 2 hours
PeopleSoft Course Number: FAC004

Overall Objectives: The participant will leave the course with a better understanding of how to research, organize, build and present a topic in a public setting.

Learning Outcomes:

  • Translate your nerves into positive power
  • Prepare your presentation
  • Practice delivering content
  • Discover the power of body language

Pre and Post-Class Actions Required


Making Decisions Your Boss Will Like

Facilitator: Al Turgeon
Target Audience:  All interested staff
Time Allotted: 2 hour
PeopleSoft Course Number: SLE004

Overall Objectives: Session will explore context, attitudes and mechanics of making good decisions.

Learning Outcomes:

  • Discuss the context for making good decisions, including knowing your supervisor, the environment in which he or she works, to whom he or she reports, and the issues with which he or she spends most of his or her time each day.
  • Discuss what attitude one should take when making a decision that impacts your supervisor
  • Explore the mechanics of making good decisions, including gathering, understanding, and presenting critical facts, assumptions, constraints, and limitations; developing options that can be undertaken; considering the strengths and weaknesses of each option; using an appropriate set of criteria to evaluate each option, and preparing a recommendation or making a decision your boss will like

Pre and Post-Class Actions Required


Preparing for the Unthinkable: The Campus Shooter

Facilitator: Officer Sue Roberts
Target Audience:  All faculty and staff
Time Allotted: 1 hour
PeopleSoft Course Number: COM002

Overall Objectives: Join campus police for this interactive workshop focused on what you need to know to maximize your chances of surviving the unthinkable scenario of an active campus shooter. This session includes a brief video designed to help you understand what to do in the event that you are involved in a campus incident. As part of the presentation, there will be plenty of time for questions and answers with campus police officers.

Learning Outcomes:

  • Describe the characteristics of an active shooter situation
  • Understand how to increase your chances of survival in an active shooter situation
  • Discuss campus safety with UVM police officers

Pre and Post-Class Actions Required


Social Media @ UVM

Facilitator: Amanda Waite
Target Audience:  Anyone currently using or wanting to use social media in their department
Time Allotted: 2 hours
PeopleSoft Course Number: COM014

Overall Objectives: Are you managing a UVM social media account? Thinking about starting one for your department, office or other UVM group? Hear more about the social media landscape at the university, and learn opportunities and techniques for connecting with the campus community and beyond. This workshop will also allow time to share ideas for cross-collaboration among UVM social media channels and to connect with the people behind the account names.

Learning Outcomes:

  • Learn the basics of Facebook, Twitter and Instagram
  • Understand the reasons for and against starting or keeping an account of your own
  • Understand the audiences of each of these networks
  • Learn about analytics tools to inform your use
  • Learn about the types of content that work in each venue

Pre and Post-Class Actions Required


Twitter 101

Facilitator: Amanda Waite
Target Audience:  UVM staff who are new to Twitter and would like to learn how to use it to promote and market their department.
PeopleSoft Course Number: COM013

Overall Objectives: Did you know more than 40 percent of our students are on Twitter? As well as our provost? Faculty are increasingly joining and even including use of the social media platform in their coursework. In this session, we'll talk about the basics of how Twitter works and discuss strategies for how you can use it to communicate about your program, department or college. Come with questions

Learning Outcomes:

  • Learn the basics of Twitter, including posting your own content and finding and leveraging others
  • Learn the anatomy of a tweet, from mentions to hashtags
  • Learn how images work on Twitter, including best practices in photo sizing
  • Learn how to engage with your audience, the foundation of good social media

Pre and Post-Class Actions Required


Session #1: Introduction to Intercultural Communication

Facilitator: Dr. Leeva Chung
Target Audience: Free for UVM faculty, staff and students
Date:: Tuesday, June 24th, 2014
Time Allotted: 8:30 AM to Noon
Location: Waterman Memorial Lounge

Learning Outcomes:

  • Understand various identity-based communication themes in contemporary U.S. society and international arenas
  • Discuss basic conceptual frameworks in understanding intercultural communication
  • Engage in active dialogue on successful strategies and appropriate communication skills for managing intercultural situations

Registration is required! Registration will be limited to the first 40 people by date and time of sign up. Please sign up here


Session #2: Intermediate Intercultural Communication: Theory to Practice

Facilitator: Dr. Leeva Chung
Target Audience: Free for UVM faculty, staff and students
Date:: Wednesday, June 25th, 2014
Time Allotted: 8:30 AM to Noon
Location: Davis Center Frank Livak Ballroom

Learning Outcomes:

  • Use multiple intercultural communication models to analyze cross-cultural interactions
  • Explore some in-depth methods of assessment, self-assessment tests, critical incident analyses, small group discussions, video analyses, intercultural simulations and effective debriefing
  • Practice using theories and concepts of stereotypes and intergroup biases to improve communication
  • Understand how to better engage across diverse identities and cultures

Registration is required! Registration will be limited to the first 40 people by date and time of sign up. Please sign up here


Engaging Gender Identities & Sexual Orientations in the College Classroom: Pedagogical Strategies for Success

Facilitator: Robyn Ochs
Target Audience: Free for UVM faculty, staff and students
Date:: Tuesday, September 16th, 2014
Time Allotted: 9:00 AM to 11:30 AM
Location: Workshop location will be e-mailed upon registration

Learning Outcomes:

  • Reflect on the current terminology as it is related to gender identities and sexual orientation
  • Explore key issues regarding pedagogy and classroom management
  • Discuss concrete examples, shared by the presenter and participants

Registration is required! Registration will be limited to the first 25 people by date and time of sign up. Please sign up here


Beyond Binaries: Identity, Gender and Sexuality

Target Audience: Free for UVM faculty, staff and students
Date:: Tuesday, September 16th, 2014
Time Allotted: 5:30 PM to 7:00 PM
Location: Waterman Memorial Lounge

Learning Outcomes:

  • Explore the landscape of sexual orientation, and how we "map" sexual orientation
  • How do we assign labels to our complicated and unique experiences
  • This program includes a focus on gender identity and expression

This is an open event, FREE and open to all of the UVM community


Last modified September 25 2014 09:50 AM