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Service Officer

Service Officer Supervisor—Job Standard

Job Family: Service
Series: Protective Services
Job Code: 6353
FLSA: Non-Exempt
Union Status:

This title is part of a career progression within the Protective Services Series consisting of Service Officer and Service Officer Supervisor.


Job Overview

Coordinate and perform security/access activities and provide information and assistance in support of University protective services.

Typical Functions

The duties listed are not all-inclusive. Duties assigned to individual employees may vary.

Coordinate and perform security/access activities and provide information and assistance in support of University protective services; provide leadership, plan, assign and approve work and establish performance standards for service officer unit; use judgment in prioritizing work and applying methods.

Monitor University grounds and buildings for illegal entry, security, safety and fire hazards, vandalism, theft, burglary, and suspicious activity; respond to problems and request additional assistance following established guidelines.

Maintain working relationships with campus community. Provide campus information and assistance to faculty, staff, students, and visitors using thorough knowledge and understanding of University facilities, policies and procedures; provide safety escorts; enable access to classrooms, offices, and residence halls.

Coordinate removal of illegally parked vehicles and provide motor vehicle related assistance during designated times; issue traffic citations and warnings; complete forms and incident reports.

Oversee preparation of memos, directives and correspondence related to service officer team.

Provide administrative supervision to University staff and functional supervision to designated employees and/or affiliates

Assess operation training needs and arrange or conduct training.

Operate University vehicle on/off campus.

Minimum Qualifications

Education and experience equivalent to: 

High school diploma and three to five years' related experience required. Valid driver's license or ability to obtain and driver's check required. Lifting up to 25 lbs. occasionally.

Last modified September 10 2014 01:24 PM