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Student Services Administrator

Student Services Administrator—Job Standard

Job Family: Professional
Series: Student/Academic Services Professional
Job Code: 3511
FLSA: Exempt
Union Status:

This job standard may be part of one or more career progressions within the Student/Academic Services Professional Series.


Job Overview

Administer comprehensive student service functions for a College in support of specific University academic and enrollment management goals.  Reports to a Dean, Associate or Assistant Vice President, or Vice President.

Typical Functions

The duties listed are not all-inclusive. Duties assigned to individual employees may vary.

Administer comprehensive student service functions for a College in support of specific University academic and enrollment management goals; use judgment in prioritizing workflow and coordinating and applying programmatic processes and procedures; develop action plans and goals; evaluate and make recommendations related to processes, procedures, and policies designed to maximize academic services, recruitment/retention efforts, and to establish or enhance community relationships.

Coordinate and provide operational oversight of specialized programs, projects, or functions to support prospective/enrolled students; collaborate with academic leaders and monitor area and University policies to ensure organizational consistency or to enhance services, curricular offerings, development initiatives and effective marketing; serve as a University representative at internal and external events and activities

Serve as liaison with prospective and enrolled students and internal and external constituents related to candidacy, financial aid, student, academic, campus, and community opportunities; provide direction, counseling and mediation services; interpret, analyze, and communicate complex policy and procedural information for operational, planning, and management purposes based on a thorough knowledge and understanding of University standards; ensure compliance with related requirements.

Oversee data management functions; ensure compliance with confidentiality guidelines; review, evaluate, and assist in or make final determinations on outcomes, timelines, and applicant criteria; develop and prepare administrative and management reports; use standard software applications.

Provide administrative supervision to University staff and/or functional supervision to designated employees and/or affiliates.

Minimum Qualifications 

Education and experience equivalent to: 

Master's degree in related field and three to five years' related experience required.

Last modified October 10 2011 03:05 PM