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Series Description: Office Support Series

Series Description: OFFICE/PROGRAM SUPPORT SERIES

SERIES DESCRIPTION:

Positions in the Office/Program Support Series perform the full range of routine to highly specialized office, customer, and operational support functions and general to comprehensive records management and provide general to complex information and assistance in support of administrative and/or academic areas serving students, faculty, staff, and general public.
 
Examples of work include: provide general office and operational activities; prepare and process departmental forms, materials, and documentation; create and maintain file systems; compile and analyze data; maintain and monitor budget activity; coordinate activities related to program or project area; provide scheduling/logistical support; and provide information and assistance to internal and external community.

ALTERNATE CAREER PROGRESSION JOB STANDARDS:

Office/Program Outreach Support

CAREER PROGRESSION JOB STANDARDS:

Office/Program Support Assistant

Office/Program Support Generalist

Office Program Support Senior


Career progression positions, distinguished by the nature and scope of responsibilities and minimum education and experience, are summarized below. For detailed information please refer to the Distinguishing Characteristics matrix.

Office/Program Support Assistant - Provide routine office support and records maintenance for administrative and/or academic areas within the University following established procedures
and based on a familiarity with University policies and procedures. Influence limited to position. May provide functional supervision to designated employees and/or affiliates. A high school diploma, one to two years office experience, and working knowledge of software applications used to support office functions required.
 
Office Support/Program Generalist - Provide general office, operational and budget support and/or oversight and records maintenance for administrative and/or academic areas within the University. Use judgment in solving problems, prioritizing work tasks and making decisions regarding work methods
based on a comprehensive knowledge and understanding of program requirements, departmental guidelines, and University and external regulations. Influence processes or area operations.  May provide functional supervision to designated employees and/or affiliates. Associate's degree with one to three years of related experience, working knowledge of software applications used to support office functions, and familiarity with Internet resources required.

Office/Program Support Senior - Provide high level operational and budget support and/or oversight for an Executive Officer, Dean, Associate Vice President, Assistant Vice President, Vice President or Provost. Use judgment in problem resolution, prioritization of workflow and decisions regarding work methods and processes
based on a thorough understanding of University and external regulations. Influence workflow/processes and area operations. May provide functional supervision to designated employees and/or affiliates. Associate's degree in a related area, one to three years' experience, working knowledge of software applications used to support office functions, and familiarity with Internet resources required.

Last modified May 08 2009 06:28 AM