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Distinguishing Characteristics: Services Support Career Progression

Distinguishing Characteristics: SERVICES SUPPORT Career Progression

CLERK
WORKER ASSISTANT GENERALIST SENIOR SUPERVISOR
Nature of Work
  • Perform routine materials maintenance and customer service in support of service functions
  • Use detailed methods
  • Influence primarily limited to context of position
  • Perform customer assistance in support of service functions
  • Use detailed methods
  • Influence primarily limited to context of position
  • Perform routine to general materials acquisition and maintenance and provide customer assistance in support of service functions
  • Use some judgment in determining work methods
  • Influence primarily limited to context of position, but may have short-term impact on area operations
  • Perform general to specialized materials acquisition and maintenance and provide customer assistance in support of service functions.
  • Use judgment in solving problems and determining work methods.
  • May have short-term impact on area operations
  • Perform specialized materials acquisition and maintenance, and provide customer assistance in support of service functions
  • Use judgment in solving problems and determining work methods.
  • May have short-term impact on area operation
  • Provide operational and staffing oversight, perform specialized materials acquisition and provide customer assistance in support of service functions
  • Use judgment in prioritization of work tasks and decisions regarding application of organizational procedures.
  • Impacts area operations with possible University wide consequences
Expertise
  • Process invoices, sort and prepare merchandise, supplies, and inventories for distribution, maintain supply areas and displays, stock and clean shelves, locate misplaced items and make minor repairs to damaged materials.
  • Provide customer assistance and respond to and refer routine inquiries; locate materials; perform sales transactions.
  • Operate and assist in basic maintenance of equipment specific to a designated work area.
  • Maintain records and complete related forms; use standard software applications.
  • May operate University vehicle on/off campus.
  • Work within established guidelines.
  • Process invoices, sort and prepare materials; maintain areas and displays.
  • Respond to and refer inquiries; perform transactions, process special requests and deliver or assist in customer obtaining items.
  • Operate and assist in basic maintenance of equipment specific to a designated work area.
  • Maintain records and complete related forms; use standard software applications.
  • May operate University vehicle on/off campus.
  • Work within established guidelines.
  • Prepare merchandise, supplies, mail and inventories for distribution, shelving and display; locate misplaced items; select and determine requirements of specific merchandise
  • Provide customer assistance and respond to routine and general inquiries and provide information regarding operational procedures; locate and provide materials, and perform sales transactions
  • Operate and assist in maintenance/repairs of equipment specific to a designated work area.
  • Maintain, process and verify related forms; use standard software applications.
  • May operate a University vehicle.
  • Use general knowledge of University processes and procedures
  • Oversee receipt, storage, distribution and inventory; select and determine requirements of specific merchandise
  • Provide customer assistance and respond to general to complex inquiries; convey operational procedures, locate and provide materials, perform sales transactions and specialized services
    Operate and maintain/repair equipment specific to designated work area.
  • Maintain, process and verify related forms; use standard software applications.
  • May operate a University vehicle.
  • Use comprehensive knowledge of University processes and procedures.
  • Oversee receipt, storage, distribution and inventory; select and determine requirements of specific, technical merchandise; maintain supply areas and displays and process software licensing documents.
  • Provide customer assistance, respond and provide follow-up to primarily technical inquiries related to computer software and peripherals; convey operational procedures, locate and provide materials, and perform sales transactions and specialized services.
  • Operate standard equipment and provide routine support of technology systems.
  • Maintain, process and verify departmental forms; use standard software applications.
  • May operate a University vehicle.
  • Use comprehensive knowledge of University processes and procedures.
  • Perform acquisition of highly specialized supply, material, merchandise and equipment inventories; ensure compliance with specific regulations; monitor security and maintenance of inventory and equipment.
  • Provide customer assistance: respond to complex inquiries, serve as liaison with internal and external constituents and provide problem resolution
  • Coordinate area specific services and special projects; design material displays, develop promotional and/or area pamphlets.
  • Maintain records, track inventory and assist in budget development and administration; generate reports utilizing standard software applications
  • May operate a University vehicle.
  • Use thorough knowledge of University guidelines and external procedures.
Interaction
  • Provide customer assistance
  • Respond to and refer routine inquiries
  • Provide customer assistance
  • Respond to and refer routine inquiries
  • Provide customer assistance
  • Respond to general inquiries and provide information regarding operational procedures base
  • Provide customer assistance
  • Respond to specialized inquiries and convey operational procedures
  • Provide customer assistance
  • Respond to and provide follow up to primarily technical inquiries related to computer software and peripherals
  • Provide customer assistance
  • Respond to complex inquiries
  • Serve as liaison with internal and external constituents and provide problem resolution
Supervision
  • May provide functional supervision to designated employees and/or affiliates
  • Provide functional supervision to designated employees and/or affiliates
  • Provide administrative supervision to University staff and functional supervision to designated employees and/or affiliates
Conditions
  • Lift 5 to 25 lbs. regularly and up to 70 lbs. occasionally.
  • Specific physical requirements may apply based on specific job functions.
  • Lift 5 to 25 lbs. occasionally.
  • Specific physical requirements may apply based on specific job functions.
  • Specific physical requirements may apply based on specific job functions.
Minimum Qualifications
  • High School diploma required.
  • Valid Vermont driver's license or ability to obtain and driver's check may be required
  • High School diploma, and up to one year of experience required.
  • Valid Vermont driver's license or ability to obtain and driver's check may be required
  • High School diploma, one year experience required.
  • Valid Vermont driver's license or ability to obtain and driver's check may be required
  • High School diploma, two years experience required.
  • Valid Vermont driver's license or ability to obtain and driver's check may be required
  • High School diploma, three years experience and knowledge of computer software and systems required.
  • Valid Vermont driver's license or ability to obtain and driver's check may be required
  • Associate’s degree, two to three years related experience and knowledge of computer software applications required
  • Valid Vermont driver's license or ability to obtain and driver's check may be required
  • Specialized certification may be required





Last modified September 08 2009 09:30 AM