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Distinguishing Characteristics: Office Support Career Progression

Distinguishing Characteristics: OFFICE/PROGRAM SUPPORT Career Progression

ASSISTANT
GENERALIST SENIOR
Nature of Work
  • Provide routine office support and records maintenance for administrative and/or academic areas witin the University
  • Follow established procedures
  • Influence limited to position
  • Provide general office, operational and budget support and/or oversight and records maintenance for administrative and/or academic areas within the University
  • Use judgment in solving problems, prioritizing work tasks and making decisions regarding work methods
  • Influence processes or area operations
  • Provide high level operational and budget support and/or oversight for an Executive Officer, Dean, Associate Vice President, Assistant Vice President, Vice President or Provost
  • Use judgment in problem resolution, prioritization of workflow and decisions regarding work methods and processes
  • Influence workflow/processes and area operations 
Expertise
  • Use software applications to develop and maintain databases, forms and spreadsheets; generate standard reports and to update website information
  • Prepare and/or process and assist with verification of materials 
  • Keyboard 35 WPM
  • Provide scheduling support; may coordinate activities related to program and/or projects
  • Perform routine office functions
  • Operate equipment specific to work area
  • Use familiarity with UVM policies and procedures
  • Use standard and specialized software applications to create databases, generate specialized reports and create and update website information; prepare and/or edit, design or modify materials which may be of a technical or specialized nature; compose correspondence and related documents
  • Verify, process and maintain data and related materials; may research, compile and provide summaries and analysis of data/statistics
  • May keyboard 35 - 50 WPM
  • Provide logistical support; coordinate organizational activities; may coordinate and/or oversee workflow and processes
  • Perform general office functions
  • Operate and provide technical assistance regarding equipment specific to work area.
  • Maintain and oversee expenditure records and assist in preparation of budget projections. 
  • Use limited design knowledge 
  • Use comprehensive knowledge of program requirements, departmental guidelines, and UVM and external regulations
  • Use standard and specialized software applications to create databases, generate specialized reports and create and update website information; prepare and/or edit, design or modify materials which may be of a highly confidential or specialized nature; compose correspondence and related documents
  • Verify, process and maintain data, records, forms and related materials; research, compile and provide summaries and analysis of data/statistics;
  • May keyboard 35 - 50 WPM
  • Provide logistical and scheduling support including complex calendars; coordinate organizational activities and maintain related records; oversee complex deadlines and workflow in support of a major University process
  • Perform general office functions
  • Operate equipment specific to work area
  • Maintain and oversee expenditures and assist in preparation of budget projections 
  • Use design knowledge 
  • Use thorough understanding of UVM and external regulations
Interaction
  • Respond to and refer inquiries; greet visitors and provide general information and assistance to students, faculty, staff or public
  • Use sensitive information within deparmental guidelines
  • Respond to and refer inquiries; resolve issues/problems; provide information and assistance to internal and external constituents;  may interpret department policies, procedures and guidelines
  • Use or disclose sensitive information within the framework of departmental guidelines
  • Respond to and resolve issues/problems which, due to the executive level of the office, may be highly irregular, unique and/or specialized;  provide complex information and assistance to internal and external constituents and interpret department policies, procedures and guidelines
  • Use discretion regarding disclosure and dissemination of sensitive information within the framework of departmental guidelines    
Supervision
  • May provide functional supervision to designated employees and/or affiliates
Conditions
  • Standard office environment
  • Standard office environment
  • Work may be deadline-driven
  • Office environment may be highly charged
  • Work may be deadline-driven; evening and weekend hours may be required
Minimum Qualifications
  • High School diploma and one to two years' office experience
  • Knowledge of software applications
  • Associate's degree and one to three years' related experience
  • Working knowledge of software applications
  • Familiar with Internet resources
  • Associate's degree in a related area and five years' related experience
  • Working knowledge of software applications
  • Familiar with Internet resources





Last modified May 08 2009 06:37 AM