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Technical Support Specialist

Technical Support Specialist—Job Standard

Job Family: Administrative Support
Series: Technical Support
Job Code: 2171,2172
FLSA: Nob-Exempt
Union Status:

This job standard may be part of one or more career progressions within the Technical Support Series.


Job Overview

Provide general to specialized technical assistance related to computer applications/components and perform routine system maintenance in support of computer operations for a designated area.

Typical Functions

The duties listed are not all-inclusive. Duties assigned to individual employees may vary.

Provide general to specialized technical assistance related to computer applications/components and perform routine system maintenance in support of computer operations for a designated area; install, modify and maintain hardware and software, provide access/account administration, individual and group training.

Respond to, troubleshoot and resolve computer related inquiries and system performance problems and perform system maintenance; assist with design, development and modification of complex software applications and system/user specific documentation based on a comprehensive knowledge of processes and procedures and within the context of University guidelines.

Perform technical support functions: develop schedules and ensure completion of tasks, review processes, track changes and provide output quality control. Maintain resource information and related records; prepare and generate reports. May provide functional supervision to designated employees and/or affiliates.

Minimum Qualifications 

Education and experience equivalent to: 

Associate's degree in a related field and one to two years specialized experience required.

Last modified September 21 2011 10:41 AM