Technical Support Specialist—Job Standard
Job Family: Administrative Support
Series: Technical Support
Job Code: 2171,2172
This job standard may be part of one or more career progressions within the Technical Support Series.
Provide general to specialized technical assistance related to computer applications/components and perform routine system maintenance in support of computer operations for a designated area.
The duties listed are not all-inclusive. Duties assigned to individual employees may vary.
to specialized technical assistance related
to computer applications/components and perform
routine system maintenance in support of computer
operations for a designated area; install,
modify and maintain hardware and software,
provide access/account administration, individual
and group training.
Respond to, troubleshoot and resolve computer related inquiries and system performance problems and perform system maintenance; assist with design, development and modification of complex software applications and system/user specific documentation based on a comprehensive knowledge of processes and procedures and within the context of University guidelines.
Perform technical support functions: develop schedules and ensure completion of tasks, review processes, track changes and provide output quality control. Maintain resource information and related records; prepare and generate reports. May provide functional supervision to designated employees and/or affiliates.
Minimum QualificationsEducation and experience equivalent to:
Associate's degree in a related field and one to two years specialized experience required.
Last modified September 21 2011 10:41 AM