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Technical Support Generalist

Technical Support Generalist—Job Standard

Job Family: Administrative Support
Series: Technical Support
Job Code: 2151
FLSA: Non-Exempt
Union Status:

This job standard may be part of one or more career progressions within the Technical Support Series.


Job Overview

Provide routine technical assistance related to computer systems/components in support of computer operations for a designated area.

Typical Functions

The duties listed are not all-inclusive. Duties assigned to individual employees may vary.

Provide routine technical assistance related to computer systems/components in support of computer operations for a designated area; use judgment in corrective action within the context of detailed departmental guidelines; adjust parameters, ensure peripheral devices operate properly and  troubleshoot problems. 

Respond to inquiries and serve as first level support to users based on a comprehensive knowledge and understanding of departmental processes and procedures.

Perform technical support: operate, inventory and set up computers; coordinate software upgrades, perform procedures required for systems backup and generate reports.

Maintain operational forms and records.
 
May provide functional supervision to designated employees and/or affiliates.

Minimum Qualifications 

Education and experience equivalent to: 

High School diploma, specialized coursework and up to one year related experience required. Lifting of 5 - 25 lbs regularly.





Last modified September 21 2011 10:41 AM