Technical Support Generalist—Job Standard
Job Family: Administrative Support
Series: Technical Support
Job Code: 2151
This job standard may be part of one or more career progressions within the Technical Support Series.
Provide routine technical assistance related to computer systems/components in support of computer operations for a designated area.
The duties listed are not all-inclusive. Duties assigned to individual employees may vary.
Provide routine technical assistance related to
computer systems/components in support of computer operations for a designated
area; use judgment in corrective action within the context of detailed departmental
guidelines; adjust parameters, ensure peripheral devices operate properly
and troubleshoot problems.
Respond to inquiries and serve as first level support to users based on a comprehensive knowledge and understanding of departmental processes and procedures.
Perform technical support: operate, inventory and set up computers; coordinate software upgrades, perform procedures required for systems backup and generate reports.
Maintain operational forms and records.
May provide functional supervision to designated employees and/or affiliates.
Minimum QualificationsEducation and experience equivalent to:
High School diploma, specialized coursework and up to one year related experience required. Lifting of 5 - 25 lbs regularly.
Last modified September 21 2011 10:41 AM